Same here. Our trip is scheduled for July 10-19. We have E tickets through
Undercover Tourist that are already linked to MDE. I would like to cancel, or at the very least move the date of the trip to August. I haven't called
UT yet.
Below is the response I received from UT. #4 is our situation. So it does look like we can change the dates.
Hello!
We are happy to help you! We apologize for any delay due to the many unprecedented COVID-19 closures. Here are some FAQs that may answer your question:
1) My start date is impacted by the current closures. How do I change my Walt Disney World start date?
• If your start date is impacted by the current closures, your ticket usage window will automatically be extended. You do not need to do anything!
• You will log into ‘My Disney Experience’ to book your FastPass+ reservations 30 days in advance (60 days if you are staying on-site) of each day of your theme park visit.
2) I don’t see the ability to change my start date in My Disney Experience.
• If your date has been impacted by the closures, you DO NOT NEED TO CHANGE YOUR START DATE. It either has or will be changed automatically for you. Please check back at a later time, if you do not see your ticket updated yet. Due to overwhelming demand, there may be some delays.
• If your date has been impacted by the closures, you will keep your CURRENT ticket to use for any start date prior to December 15, 2020. The current usage window will still apply (e.g. 3 days of valid admission within a 5 day window. Please see your ticket for details.) You will simply show up at the park with your existing ticket and do no need to do anything else.
• In order to book FastPass+ reservations, you will simply log into ‘My Disney Experience’ 30 days in advance (60 days if you are staying on-site) of each day of your theme park visit and select from the available FastPass+ choices.
• For example, your original ticket was valid for 3 days between March 20 - March 25, 2020. Your ticket is NOW valid for any start date prior to December 15, 2020. You will still have 3 days of admission to use within a 5 day window, after your first park visit. If you now plan to arrive on September 1, 2020, you will log into My Disney Experience on August 1, 2020 to book your FastPass+ reservations for September 1. You will log into My Disney Experience on August 2, 2020 to book your FastPass+ reservations for September 2, 2020, etc.
3) My start date is in April, May or June. Should I change my start date?
• YOU DO NOT NEED TO DO ANYTHING YET. When necessary, we will be here to help you!
• If your start date is impacted by the closures, you do not need to do anything! Your start date will automatically be updated and valid for any start date prior to December 15, 2020.
• If you would still like to change your start date, please see our step by step help in 4) below.
4) My start date is NOT impacted by the current closures, but I would like to change it.
• Due to the overwhelming demand right now, there may be some delay or ‘hiccups’ in the ability to change your future start date. Please check back at a later time!
• Sign in to 'My Disney Experience' at https://disneyworld.disney.go.com/plan/my-disney-experience/ on a computer. (We do not recommend using your phone or the app.)
• Mouse over the MyDisneyExperience tab on the top right of the page under the search bar, and in the dropdown, select "My Plans".
• Once there, scroll down under "Your Name's Plans, Reservations & Tickets".
• To the left, you will see a tab called "Tickets & Memory Maker" - click on that, and you should see each of your linked tickets.
• There will be a blue hyperlink by each ticket saying "Change Ticket" - under this, you will be able to change your start dates!
5) How do I link my Walt Disney World tickets and book my FastPass+ reservations?
• Sign in to 'My Disney Experience' at
https://disneyworld.disney.go.com/plan/my-disney-experience/ on a computer. (We do not recommend using your phone or the app.)
• Click the green "Get Started" button that comes up once you are logged in.
• Scroll down under "My Plans, Reservations and Tickets", and click on "+Add more plans". From that dropdown menu, choose "Link Reservations and Purchases".
• Under the Ticket box, click "Select".
• On the next page, you will enter the 12 digit alphanumeric code that is your ticket number, in all capitals. If you received E-tickets, make sure you use the code under the barcode or the Reservation Number. If you received Physical Tickets, you can scratch off the silver sticker in the bottom right of the ticket, and then that will reveal the ticket number you need to link.
• Once this is done, click the green "Next" button in the bottom right and then you can assign your tickets and start making your FastPass+ reservations! Guests staying at a Walt Disney World Resort hotel can make FastPass+ reservations up to 60 days in advance of check-in for their entire length of stay (up to 14 days), while guests staying off-site can make reservations up to 30 days in advance of each day of their theme park visit.
6) I can no longer go to Walt Disney World and would like a refund.
· As a reminder, your Walt Disney World tickets never lose their value. If you cannot visit before December 15, 2020, you may still apply the full gate value of your ticket toward a new ticket purchase through My Disney Experience.
· We understand some circumstances still require a refund and we can help you. Please reply back to this email with your Order # XXXXXX-XXXXXX and the First and Last Name on your order. You will get to keep 95% of the order value and we will continue to service other customers. Due to our current high volume, your refund may take up to 14 days for processing. We will add it to the list and get it processed for you. You do not need to do anything else!
If this still does not answer your question, please reply back to this email with your Order # XXXXXX-XXXXXX and First and Last Name on the order, along with the specifics of your request.
