I had a terrible booking experience. We are DVC, TIW & AP. I elected to go thru DVC/Member Services. Called at 9 AM per my cel & was told it was closed. Called at 9:01 & got in line. One hour and 43 minutes later, no one answered my call.
After one hour, I came on this board & saw that people were getting thru on WDW Fest. So I stayed on DVC on my landline & went to FEST # on my cell. Said 25 minute wait time, 43 minutes later, my DH spoke with DINE & I hung up on DVC. He got a loser. Had trouble finding Italian Regional luncheon & finally said it "wasn't available". Since it was almost 11, we accepted that. Over 40 cel minutes wasted. (Don't have an unlimited plan) But as we talked it over later & thought about getting on phone on 7/20 at 7AM, we realized that he never asked for DVC/AP/TIW info.
Called back at noon. Got right thru on FEST # and CM immediately asked for all our DVC info before looking for our request. Then she booked our request. We have the luncheon for 10/4.
I tried calling DVC to vent about my first call & see if they could do something for us, but it was a 35 minute wait. Since we got the luncheon, all I can expect from them is canned replies : "High volume" "Apologize for any inconvenience" etc.
Every year, I swear I'm not going thru this booking angst. But the luncheon is the high point of every F&W trip & I want to make sure we get it, especially since it was been cut back from 3 times a week to twice a week.
