We are back home for awhile following a two week Disney trip followed by 5 days at home to do laundry and an unexpected stay at the beach due to a last minute cancellation. Anyway, after listing the twitter account for the Sugarloaf photos I promised a review and here goes. Do not let my review spoil your trip, I promise that I am extremely high maintenance and what bothers me would not bother the other 99% percent of the population. Also, keep in mind my review is based only on comparing Sugarloaf to RPC as prior to this trip we had only stayed RPC. Our trip was our longest at two weeks and we began with 4 nights RPC followed by 10 in Sugarloaf. We were in a standard in RPC located on the 4th floor, for this stay I did not receive any of my requests which were no connecting door, quiet location, not on lounge floor. They did apologize profusely but indicated that not only were there no other rooms available but that due to the closure of RPC no other rooms were checking out so we were not able to move either. Luckily, we were not there for a very long time as the location and neighbors were very noisy. The lounge, food, staff were wonderful as always. We checked into Sugarloaf as they were packing up the RPC and carts were being moved over to the newly renovated lounge. This was a tremendous amount of work in one day and the staff did a fabulous job getting everything ready for the next service in such a short amount of time. We were granted our request of a tower room , the tower rooms now have daybeds(and I was told the dormers do as well, but I did not stay in one and cannot verify). While the decor was more generic upscale hotel, in person it did not bother me as much as in the photos. Perhaps because we did not have the mirror over the daybed that I find so odd and out of scale. The room was nice, the heat lamps in the bathroom are gone and yes I really miss that retro item. Loved the new lit makeup mirrors. Loved the "Once Upon A Time" pillow that was on a chair in our room, should be made available in one of the stores. Well it was all downhill from there. I really disliked Sugarloaf, the best way I can describe it was chaotic. Very loud, not enough seating, staff right in the middle of the seating, guests in no shoes and sometimes no shirts. I felt like we were at a roadside Hampton Inn, the food service and lounge area seemed comparable if not more crowded at times. Now this was over a holiday weekend and I was told they were completely sold out and had guests from suites and some who were comp'ed due to reservation errors using the lounge. They ran out of some categories of food every single day for at least one service and often multiple services. There was often a long line at the start of the evening and dessert service. If you waited until the last 45 minutes of service they were usually out of most of the items. Several days they ran out of the rolls and bread of all things. Much food was thrown away, It was not uncommon to see staff clearing 20 or more plates from one table. I have never seen this before. The staff could not clear the tables as they were constantly trying to replenish the food. The concierge staff had to run between assisting guests and trying to clean tables (or rather everyone but one concierge staff member did). The highlight was the staff and most were members I knew from RPC, they worked tirelessly in attempting to assist guests with EVERYTHING, including food service. I did speak with one of the management to make them aware of the food service issues and point out that having to give my credit card to book tours etc, while people were eating within 2 feet of the concierge area was not the most ideal. Transportation: Hit or miss, we never had any trouble early in the morning there were buses and boats running early. We actually took the monorail at 8:30 on July2nd and had no trouble being near the front underpass at the train station and I was surprised by that. Several days buses were very slow to show in the middle of the day and late in the evening leaving the parks. We used the Spa and fitness centers as well as the marina for renting the water mice. This was our first spa visit since the remodel, it was very nice but I still prefer the spa at the Dolphin. We walked over to the Poly and even I was surprised at the mess over there. Not apparent until you get over towards GCH but wow after you enter. The turndown cards were back, housekeeping was satisfactory in Sugarloaf but outstanding with Samang in RPC. The need to leave more paper coasters or the paper lids for the glasses or the wood topped furniture will be ruined quickly. We would not return to Sugarloaf, we will continue to stay in RPC but if we were looking for a more budget friendly option we would simply book an Outer Building. I still love the GF but more and more the reasons are dwindling. The outstanding staff and location in relation to MK are the biggest factors at this point for us. Any questions please let me know.