We too experienced a few "glitches" with the Dining Service. The first night it took a LONG time to get our drinks (sodas) and they never re-filled them. Also, because we never so our Asst Server after the initial drink, we were never offered coffee with dessert. Not Disney normal standard.
Christmas was better on the drink order, but our entrees took so long that Jim finally complained to the Head Server. We are usually pretty easy going about this, but we wanted to get our pictures taken and they were closing by 10:15. We finished dinner at about 10:10. The Server said the issue was the Holiday Meal and everyone eating at the same time. I was very surprised that we did not have staggered dining times like the Magic does.
Palo was excellent, but mainly because our Server (Roy) for both meals made some great recommendations of foods we had not tried previously.
Christmas was better on the drink order, but our entrees took so long that Jim finally complained to the Head Server. We are usually pretty easy going about this, but we wanted to get our pictures taken and they were closing by 10:15. We finished dinner at about 10:10. The Server said the issue was the Holiday Meal and everyone eating at the same time. I was very surprised that we did not have staggered dining times like the Magic does.
Palo was excellent, but mainly because our Server (Roy) for both meals made some great recommendations of foods we had not tried previously.