Closing Time!!

sawkam · Jun 29, 2015

sawkam said:
here is my update....
We called on Monday to try to get our member number (again) and were told we were not in the system. A helpful cast memeber said there was a problem and it looked like the previous owner still had a cruise reserved for this coming December. He said he would look into it, but we got an e-mail shortly after stating that our closing agent had been informed of the issues and all questions should be relayed to them. I called the closing agent and they confirmed that Disney was refusing to make the final transfer because the cruise was booked for 12/15. I closed 6/2 so I am the official owner. When I questioned how something like this could have been missed during ROFR, Estoppel and final point check there were no answers for me. I questioned them again today and I got a very detailed explanation of how the previous owners might lose the cruise because it can't be transfered to another one of their contracts. I pushed back and am now told the transfer will happen this morning. It is hard to believe that somethig like this could happen after the property has closed and the deed in in my name.

Our letter with membership# finally arrived today. Despite multiple calls I was never able to get anyone to provide my member number over the phone. I'm glad this is all over and good luck to everyone waiting!

FSUSammy · Jun 29, 2015

Has anyone tried calling Member Accounting today to get their member number????

I called twice, got two different individuals and I get stopped immediately. I tell them I'm calling to get my member # and then they ask if this is a resale contract. The minute I say yes I get stopped. They tell me that the number will be mailed to me. Am I saying something wrong?

wallygirl · Jun 29, 2015

FSUSammy said:
So called for the hell of it because my coworker told me to and got someone that said that they stopped giving member numbers over the phone. I said really, how long ago did you all stop? She said 4 weeks ago. Lies Lies Lies! LOL I'll try back later to see if I get someone else.

Ugh, I feel for you! I was given same type of lies when I knew others were getting their info! I finally got my number on 6/22 after having recorded on OCC on 6/1 and being consistently told there was no record of my paperwork or account. Got my letter this past Saturday 6/27 and it was dated 6/20. Hang in there and keeping calling.

abbysmama · Jun 29, 2015

allison plevrakis said:
Anyone using TTM needs to stay on top of them or they will just ignore your file. They were horrible! I caught them in numerous lies, the owner Nancy never returned phone calls or emails. I usually got Alex when I called and he'd pull up my file and say you should be closing within the next couple of days, which was never true. When I asked for Nancy she was always on another line or at lunch and Alex would promise me she'd call me back and she never did.

Abbysmama, that's great that the broker is helping you with them. Our broker made excuses for them, I think they were friends. Do you know if the sellers returned their docs? The sellers docs usually take longer because they need to get everything notarized.[/QU

The broker just answered and said they have the seller's docs and is sending it back to Disney for their little check. First anyone has admitted to me they are doing that. I am going to continue to nag both of them. At this rate, it will be into August before we get finished and it started at the beginning of April.

ColinBlair · Jun 29, 2015

If they really have stopped giving out the number over the phone (assuming the policy just took awhile to spread), are they willing to create a new reservation without giving out the number?

FSUSammy · Jun 29, 2015

ColinBlair said:
If they really have stopped giving out the number over the phone (assuming the policy just took awhile to spread), are they willing to create a new reservation without giving out the number?

Doubtful. They wouldn't even entertain looking me up in the system when I called for my number so I doubt they'd look me up and then book a reservation

pangyal · Jun 29, 2015

Today is my 18th day after recording and counting...

I'm only this anxious because I really want to stay at BWV for the February race days, which I am going to try to register for tomorrow, and now I'll bet the resort will be completely booked for that time

.

abbysmama · Jun 29, 2015

Disneychica18 said:
We used TTM also. I used Teresa for most of my communication. She says she is the one that handles the documents and can look them up in the system. I'll be glad to message you her email[/QUOTE

That would be great. Thanks

allison plevrakis · Jun 29, 2015

Our member package came in the mail today. It included our 2 dvc member id cards, 2 dvc car magnets and the points chart booklet. We recorded on 6/2, got our membership # on the phone on 6/18, got our member # in the mail on 6/22 and this packet today.

valentinasdad · Jun 30, 2015

A bit of good news. All last week i called and noone could find me in the system. Today i called 3 times and they all said due to how my account was set up they could not give member number over phone. I lied and said i wanted to book last minute july 4th trip. She put me on hold to ask someone else and they said no. While its frustrating that i cant get my member number im glad that i am atleast in system the one person made me verify my adress and phone number today. Recorded on 6/11

pangyal · Jun 30, 2015

I called again today and they told me that apparently the funds haven't been posted/processed yet, so maybe by the end of the week. This is so frustrating. I'm going to start giving up on BWV for my race days in February, sob.

I seriously cannot understand why this is taking so long. I'm also finding the CMs to be less polite lately, though I have been just as friendly. Maybe the volume of resale calls is getting them down, but really, we are not happy about it either!

coastalhh · Jun 30, 2015

valentinasdad said:
A bit of good news. All last week i called and noone could find me in the system. Today i called 3 times and they all said due to how my account was set up they could not give member number over phone. I lied and said i wanted to book last minute july 4th trip. She put me on hold to ask someone else and they said no. While its frustrating that i cant get my member number im glad that i am atleast in system the one person made me verify my adress and phone number today. Recorded on 6/11

If you are in the system how can they deny you? It doesnt matter if its resale or not once you are a member you are a member. There has to be something that can be done to prevent this. Why dont they email letters at least?

lisamwell · Jun 30, 2015

Just called to see if by any stroke of luck, I was in the system, spoke with the nicest lady...Jelsine. Looked me up, but I wasn't in there. After looking me up, she asked if it was a new sale, and if it was direct through Disney or external. I told her external, and she said that it was taking a long time now....close to 4-6 weeks post closing. She asked what date I closed, told her the 18th of June, she said she was sorry but that I was not in the system, and it was somewhere within Disney accounting, but she encouraged me to try back often because "you never know when it will show up". She told me about a new tab on the Disney member number.com site called membership manager, which will post special offers and events just for members. Truly a magical lady to be very kind and helpful, unlike some that others have encountered.

valentinasdad · Jun 30, 2015

coastalhh said:
If you are in the system how can they deny you? It doesnt matter if its resale or not once you are a member you are a member. There has to be something that can be done to prevent this. Why dont they email letters at least?

Thats what i said. I asked her to email me number and she said they cant. Its rediculous because the quicker we get our numbers the less calls they would get. WHERE IS THE MAGIC

Disneychica18 · Jun 30, 2015

allison plevrakis said:
Here is the latest data:

Closed OCC Site Member # Days Bus days
mikelan6 4/30/2015 4/30/2015 5/15/2015 15.00 12.00
chicago shannon 5/18/2015 5/18/2015 5/26/2015 8.00 7.00
Dismom 5/19/2015 5/19/2015 5/27/2015 8.00 7.00
dpjl 5/19/2015 5/19/2015 6/1/2015 13.00 10.00
leshunlenese 5/26/2015 5/26/2015 6/11/2015 16.00 13.00
clotide 5/27/2015 5/27/2015 6/10/2015 14.00 11.00
Anmay 5/28/2015 5/29/2015 6/9/2015 11.00 8.00
Playjar 5/28/2015 5/29/2015 6/9/2015 11.00 8.00
Wallygirl 5/28/2015 6/1/2015 6/22/2015 21.00 16.00
Lakegirl 5/29/2015 6/1/2015 6/15/2015 14.00 11.00
Htide 5/30/2015 6/2/2015 6/16/2015 14.00 11.00
buzzybelle 6/2/2015 6/2/2015 6/16/2015 14.00 11.00
3 plet princesses 6/1/2015 6/3/2015
secret pooh love 6/2/2015 6/3/2015 6/16/2015 13.00 10.00
us 6/2/2015 6/3/2015 6/17/2015 14.00 11.00
summabreeze85 6/2/2015 6/2/2015 6/16/2015 14.00 11.00
toniann966 6/2/2015 6/2/2015 6/18/2015 16.00 13.00
hendercx 6/2/2015 6/3/2015 6/17/2015 14.00 11.00
tarzan513 6/3/2015 6/3/2015 6/20/2015 17.00 13.00
jelly563 6/3/2015 -
DawnT 6/5/2015 6/5/2015
valentinasdad 6/9/2015 6/11/2015
FSUsammy 6/17/2015
Disneychica18 6/18/2015
Melissafox18 6/24/2015 6/25/2015
Lisamwell 6/18/2015

Allison,
Thanks for doing this. Our deed shows up the afternoon of the June 18 and we got an email the next day the 19th that is was closed and being sent to Disney, If you would like to add our closing date.

zippy256 · Jun 30, 2015

Similar experience here: We closed/hit comptroller site 6/16 but didn't get notice from the title company until the 18th. I waited until this afternoon (6/30) to call. Member Accounting says they can't give me the member number as "the info isn't created until the letter is mailed" (liar). They then ask if I’d like to talk to Member admin to see if my letter has been mailed. I say sure and have a short (5min) wait for the rep. This rep can't find my info in the system which they think is strange as usually the transfer is begun as soon as they get notice from the title company. So then I freak that the title company never sent the paperwork. Give title co. a call and they confirm fax submission and mention that they just got word (friday?/monday?) that member admin said they've made it through the files title co. sent 6/16. Since it took the title co. 2 extra days to send my stuff over, I wasn't in that batch and should give them a few more days to process. Either DVC is sitting on files for 2 weeks before processing or lying about the status. Based on the elongated estopple and membership timelines, there has been: (i) a surge in transactions, (ii) a staffing shortage, or (iii) a conscious effort to extend the resale timeline to spur direct sales. They aren’t doing themselves any favors by not being forthcoming (at best, and deceitful at worst) about the process.

travisjmitchell · Jun 30, 2015

First time poster here. Long time lurker. We recorded on 6/11. I just called this afternoon and was able to see that I'm in the system, points fully loaded. I was able to get my club ID number on the phone. No questions asked.

valentinasdad · Jun 30, 2015

GOT IT!!!! booked beach club sept 6th for whole week. Thats where i wanted so it worked out perfect. Good luck to everyone still waiting.

lisamwell · Jun 30, 2015

travisjmitchell said:
First time poster here. Long time lurker. We recorded on 6/11. I just called this afternoon and was able to see that I'm in the system, points fully loaded. I was able to get my club ID number on the phone. No questions asked.

Wow, that's fantastic. Yours is the first bit of good news about someone getting their number in a while. I hope they get back to being magical, afterall, we are the ones who will be spending tons of money in the parks and resorts. We love Disney, that's why we all bought into it.

lisamwell · Jun 30, 2015

valentinasdad said:
GOT IT!!!! booked beach club sept 6th for whole week. Thats where i wanted so it worked out perfect. Good luck to everyone still waiting.

Holy cow, you got Beach Club only 2 months out?

Closing Time!!

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