WDW DAS going digital? - YES - started April 30, 2015. See page 6

aaarcher86 · May 4, 2015

Missyrose said:
I'm a little confused by the bolded statement. If there are anytime FPs on someone's account, they don't have times associated with them, so how is the CM supposed to make the DAS return time 5 minutes later?

What do you mean? The FP and DAS time don't interact. Instead of giving a return time the CM waived them through. If the CM would have given a return time for 5 minutes later (15 min minus 10 min), the band could have read that instead of the FP. When they had her scan her band the only thing eligible for the system to remove was the anytime FP.

Missyrose · May 4, 2015

aaarcher86 said:
What do you mean? The FP and DAS time don't interact. Instead of giving a return time the CM waived them through. If the CM would have given a return time for 5 minutes later (15 min minus 10 min), the band could have read that instead of the FP. When they had her scan her band the only thing eligible for the system to remove was the anytime FP.

Oh, okay. I misunderstood. I thought someone was saying that the way around the DAS/anytime FP conflict was a DAS return time 5 minutes later than the anytime FP (which didn't make any sense).

aaarcher86 · May 4, 2015

Missyrose said:
Oh, okay. I misunderstood. I thought someone was saying that the way around the DAS/anytime FP conflict was a DAS return time 5 minutes later than the anytime FP (which didn't make any sense).

Oh gotcha.

I don't even know if having the DAS means that's what it would take. I think that Autism in the Parks posted about the system taking the anytime/any ride FP over the DAS return time it had, so it might still be a kink that needs worked out.

But it's probably not the norm to have those FP.

ArielRae · May 4, 2015

Sorry jumping in here cause I am confused reading about these anytime FP times you are talking about here. Are these the Fps you get when a ride goes down that you had a FP for so you can then use that FP at another attraction anytime or wait for that FP attraction to open back up and use it then?

aaarcher86 · May 4, 2015

ArielRae said:
Sorry jumping in here cause I am confused reading about these anytime FP times you are talking about here. Are these the Fps you get when a ride goes down that you had a FP for so you can then use that FP at another attraction anytime or wait for that FP attraction to open back up and use it then?

Yeah. So.... someone's in line for BTMRR and it goes down. They get an anytime FP that can be used for a variety of different rides.

ArielRae · May 4, 2015

Ok thanks. :thumbsup2

SueM in MN · May 4, 2015

They can also be given for other reasons, like guest issues.
They are not frequently given out, so not something many people get (other than ride breakdowns)

delmar411 · May 4, 2015

SueM in MN said:
They can also be given for other reasons, like guest issues.
They are not frequently given out, so not something many people get (other than ride breakdowns)

Yeah we had them because of hotel issues not ride breakdowns. I spent more time fixing the anytime FPs than we did on the hotel issue! LOL

doitall · May 5, 2015

We were at Magic Kingdom yesterday. We had a problem at It's A Small World. The WiFi was slow (according to the CM) so she just gave us one of the "old time" FP. It never even got far enough to see our son's DAS status. This was after we had a problem at BTMRR. We checked in, she gave us a time, and when we returned there record of our status. The CM was the same one who had given us a time so she just let us pass and said that they are "still working it out."

gap2368 · May 7, 2015

I just got back from Disney went monday april 27 through may 2 I was told that I had to go to the new system on thursday even though my DAS card was still good that day.( I think it was just the CM that was missed informed) for the most part it was fine there were a few times where it was hard to get a return time ( I went to one rife one day and the next the I went back I was told by the CM that they just added a wifi to that area and things were better) I received 3 anytime Fastpasses for friday ( I had some problems thursday with the DAS so had to go back to GR) one thing that I learned about the new system is that you have to come back at your time you can not come even a minute early I was at SM and it was at lest 5 minutes after my DAS return time and it took my anytime instead

all in all it worked pretty well I am going back in july so that should be fun

gap2368 · May 7, 2015

NjMamaMouse said:
With the digital move I am curious, will the information of the disability be permanently linked to the person's profile? As an annual pass holder will I have to go to GR every time we go or just the first time with the new digital access in pace?

it is good for 60 days then you have to go back to GR but I think you just have to say I have a DAS and need it updated they can see you have had one in the past. this is what I was told will be going back in 60 days

lovethattink · May 7, 2015

Digital DAS was a bust for us on May the 4th. Only used it once and it messed up our FP+. I wrote an email to Guest Services to see if there is a default glitch or if we did something wrong. As I mentioned previously, my son is hooked on the Frozen Sing-along. So we got a DAS return time for 1:10 and had a FP+ for the show at 3:25pm. When we returned at 1:10, the cm asked if we were a DAS return or FP. Said, DAS so she scanned ds' band first. The hand held told her that we were too early and needed to return in a couple hours. I told her that was our FP+ time. The DAS time was 1:10. She was instructed to override it by another cm.

While we were at the show, I got an email that our Great Movie Ride FP+ was unavailable and needed to be changed. It listed which attractions we could go to instead and gave us a time from 1:50 until park close.

When we returned for the 3:25 FP for the sing-along and had the bands scanned, it took off that anytime replacement FP from the Great Movie ride instead of the Frozen sing-along FP. I went to a supervisor and showed her my MDE. She gave me a "golden ticket" instead since we couldn't change anything in the MDE.

So we were taken care of, but it stinks that when scanned, the system doesn't know which to use.

I expect to get a call or email from GS today or tomorrow since I got an email that it would be responded to in 72 hours.

OurBigTrip · May 7, 2015

lovethattink said:
Digital DAS was a bust for us on May the 4th. Only used it once and it messed up our FP+. I wrote an email to Guest Services to see if there is a default glitch or if we did something wrong. As I mentioned previously, my son is hooked on the Frozen Sing-along. So we got a DAS return time for 1:10 and had a FP+ for the show at 3:25pm. When we returned at 1:10, the cm asked if we were a DAS return or FP. Said, FP so she scanned ds' band first. The hand held told her that we were too early and needed to return in a couple hours. I told her that was our FP+ time. The DAS time was 1:10. She was instructed to override it by another cm.

While we were at the show, I got an email that our Great Movie Ride FP+ was unavailable and needed to be changed. It listed which attractions we could go to instead and gave us a time from 1:50 until park close.

When we returned for the 3:25 FP for the sing-along and had the bands scanned, it took off that anytime replacement FP from the Great Movie ride instead of the Frozen sing-along FP. I went to a supervisor and showed her my MDE. She gave me a "golden ticket" instead since we couldn't change anything in the MDE.

So we were taken care of, but it stinks that when scanned, the system doesn't know which to use.

I expect to get a call or email from GS today or tomorrow since I got an email that it would be responded to in 72 hours.

Either I'm reading wrong, or it sounds like the Sing-Along issue wasn't really an issue. You had a DAS return time for 1:10, and FP+ for 3:25. When you returned at 1:10, you told her it was for FP, and she told you that it was too early, which was correct (FP was for 3:25).

I agree 100% that the system should be programmed to pick the right option. In my mind, it should default first to what must be used first. For example, if you have a FP+ return time for an attraction with a return of 1:30 - 2:30, a DAS return time of 1:45 and an "anytime" FP, and you show up at 1:37, the FP+ should be what is automatically used. When you finish the attraction and return to the FP+ entrance at 1:47, the system should use the DAS time.

The "anytime" FP shouldn't be utilized by the system at all unless there is nothing else in MDE that fits for that attraction at that moment. And that's not a huge thing to program; it's actually very simple.

lovethattink · May 7, 2015

OurBigTrip said:
Either I'm reading wrong, or it sounds like the Sing-Along issue wasn't really an issue. You had a DAS return time for 1:10, and FP+ for 3:25. When you returned at 1:10, you told her it was for FP, and she told you that it was too early, which was correct (FP was for 3:25).

I agree 100% that the system should be programmed to pick the right option. In my mind, it should default first to what must be used first. For example, if you have a FP+ return time for an attraction with a return of 1:30 - 2:30, a DAS return time of 1:45 and an "anytime" FP, and you show up at 1:37, the FP+ should be what is automatically used. When you finish the attraction and return to the FP+ entrance at 1:47, the system should use the DAS time.

The "anytime" FP shouldn't be utilized by the system at all unless there is nothing else in MDE that fits for that attraction at that moment. And that's not a huge thing to program; it's actually very simple.

No, it was an issue. Yes, we had DAS return time for 1:10 and FP+ for 3:25. When we returned at 1:10 we told her it was for DAS. (Maybe I typed it wrong above?) DAS return time did not show in their hand held. Only the 3:25 FP did.

I just hung up from GS calling. I was instructed that one cannot return BEFORE the DAS time or it won't work, as Delmar mentioned above. But the cm on the phone said since I returned within the window, that should not have happened. It should have shown the DAS for the return time since we showed up after 1:10.

She said it could have been a glitch, but she isn't informed about the technical aspect of Digital DAS and would pass along my info to those that are. She also said that this is a time for testing and correcting based on feedback and was glad to have the feedback.

As for the 3:25 sing-along FP+ not being used for the singalong and it taking the replacement for the GMR FP+, she said that shouldn't have happened and would pass along that information too.

She was glad that the cm were able to take care of us there.

We have 15 days of SWW coming up soon, plus the Thursdays before and Mondays after. So I guess we'll see how it goes. I started a TR and will be including the Digital DAS info on there too. http://www.disboards.com/threads/st...sww-24-hour-day-fsf-and-a-day-at-sea.3406184/

aaarcher86 · May 7, 2015

It sounds like the anytime FPs are the biggest hiccup.

Hopefully they'll either do what OBT suggest, or if there's any kind of conflict it can alert the CM, the CM can ask, and the right one can be chosen.

lovethattink · May 7, 2015

aaarcher86 said:
It sounds like the anytime FPs are the biggest hiccup.

Hopefully they'll either do what OBT suggest, or if there's any kind of conflict it can alert the CM, the CM can ask, and the right one can be chosen.

Yeah, hopefully that kink will be worked out. Because that wouldn't just affect DAS holders, but everyone getting those from rides becoming unavailable.

OurBigTrip · May 7, 2015

lovethattink said:
No, it was an issue. Yes, we had DAS return time for 1:10 and FP+ for 3:25. When we returned at 1:10 we told her it was for DAS. (Maybe I typed it wrong above?) DAS return time did not show in their hand held. Only the 3:25 FP did.

I just hung up from GS calling. I was instructed that one cannot return BEFORE the DAS time or it won't work, as Delmar mentioned above. But the cm on the phone said since I returned within the window, that should not have happened. It should have shown the DAS for the return time since we showed up after 1:10.

She said it could have been a glitch, but she isn't informed about the technical aspect of Digital DAS and would pass along my info to those that are. She also said that this is a time for testing and correcting based on feedback and was glad to have the feedback.

As for the 3:25 sing-along FP+ not being used for the singalong and it taking the replacement for the GMR FP+, she said that shouldn't have happened and would pass along that information too.

She was glad that the cm were able to take care of us there.

We have 15 days of SWW coming up soon, plus the Thursdays before and Mondays after. So I guess we'll see how it goes. I started a TR and will be including the Digital DAS info on there too. http://www.disboards.com/threads/star-wars-may-4th-digital-das-galactic-gathering-5-sww-24-hour-day-fsf-and-a-day-at-sea.3406184/

Yes, you typed it wrong, that's why I didn't see the problem.

OurBigTrip · May 7, 2015

lovethattink said:
Yeah, hopefully that kink will be worked out. Because that wouldn't just affect DAS holders, but everyone getting those from rides becoming unavailable.

Exactly, and it really is a simple fix...whereas now, the system appears to default to the anytime FP, the programmers need to reverse that logic, and have the anytime FP as the last option, used only when no other FP+ or DAS return time fits the current situation.

HopperFan · May 9, 2015

lovethattink said:
No, it was an issue. Yes, we had DAS return time for 1:10 and FP+ for 3:25. When we returned at 1:10 we told her it was for DAS. (Maybe I typed it wrong above?) DAS return time did not show in their hand held. Only the 3:25 FP did.

I just hung up from GS calling. I was instructed that one cannot return BEFORE the DAS time or it won't work, as Delmar mentioned above. But the cm on the phone said since I returned within the window, that should not have happened. It should have shown the DAS for the return time since we showed up after 1:10.

Talking to DD tonight (works attractions) and I am heading down next week and will be trying the new system. Some things she told me and I'll ask more later:

- You can not be early for your DAS time by even a minute. System won't see it and will look for another FP. If you have an anytime FP that is what it will see and use. It is set up to use the next available FP and if you are early then that one is not available.
- She can not see your MDE. What comes up on her screen is your next FP no matter how you obtained it.
- Said they were told 6 max on DAS assignment of return time but so far she had not had any guests asking for more to test it.
- I tried to ask how much she can help looking at the system for folks with issues and she said it is so simplistic and basic that there is very little they can do to adjust anything. She referred all problems to managers.
- I said something about a situation where the standby line is short and she said they can not give a DAS time when their posted time is 10 minutes and while they could wave you in, if you have any kind FP that the system can use, it will. She said she would suggest you just get in the 10 minute line rather than risk losing it.

Guess we will see how it goes.

gap2368 · May 9, 2015

HopperFan said:
- You can not be early for your DAS time by even a minute. System won't see it and will look for another FP.

when I used it the first day this was very true even when my phone had the right time for me to come back it still said I was early I got a few you already had a fast pass for this ride I would tell them I was using the DAS and they would tell me to come back latter so I did ( I just started coming 5 minutes after my DAS was good)

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