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#$%^! $115.00 toll fee! Dollar

The prepaid option is a device you buy and add money to the acct. Then as you pass through the toll booth it detects the SunPass device and debits your sun pass acct. for the toll. I always go through the tolls and pay cash and ask for a receipt.
 
OP here

I don't know why I set off the toll lights and siren - I paid the attendant in coins as I had learned after my first encounter. I drove off and the bells and lights started.

I did not pay the toll that I went through (the one that could only accept coins???) - once I learned the Sunpass was there, I figured it was fine. Lots of folks took money (multiple guests flying in and out of MCO) without saying anything to me. FL owes ME money when you think about it.

The whole rental car thing has gotten quite sleazy over the years. Don't get me started on my dealings with Budget....
 
I rented from Dollar in Fl to drive to Nj. On the drive back, I somehow went through a toll while avoiding traffic in VA. I received bill for the 3 dollars toll, and the 30 dollar admin fee. They debited to the card they had on file.
 
OP here

I don't know why I set off the toll lights and siren - I paid the attendant in coins as I had learned after my first encounter. I drove off and the bells and lights started.

I did not pay the toll that I went through (the one that could only accept coins???) - once I learned the Sunpass was there, I figured it was fine. Lots of folks took money (multiple guests flying in and out of MCO) without saying anything to me. FL owes ME money when you think about it.

The whole rental car thing has gotten quite sleazy over the years. Don't get me started on my dealings with Budget....

You are right, as more and more states move to cashless tolls, things will get much worse for the casual traveler. And the rental car agencies cant wait to exploit it.
 


What I am not understanding is how many tolls exactly you drove through for it to be a $100 admin fee since it is $15 per time plus the cost of the tolls? It clearly states here that customers must either opt-in or decline at the time of rental and I know this to be fact, since we have rented from Dollar our last 4 visits to WDW. If you declined, then you must have known you didn't have an active sunpass so would have known to use the cash lanes.
 
This is why I have transponders or accounts in Texas, Florida and Illinois. My DH had some problems with the I-pass in MA with a rental car one time, but I monitored our I-pass account and the MA tollway website and the license plate, and it never showed up. It wasn't hard to get accounts in any of these states, but if you want the transponder before your trip, you need to plan ahead to order one.
 
What I am not understanding is how many tolls exactly you drove through for it to be a $100 admin fee since it is $15 per time plus the cost of the tolls? It clearly states here that customers must either opt-in or decline at the time of rental and I know this to be fact, since we have rented from Dollar our last 4 visits to WDW. If you declined, then you must have known you didn't have an active sunpass so would have known to use the cash lanes.

Priceline - reservation was processed in the garage not the rental counter - no question about Sunpass - I ASSUMED I did NOT have the Sunpass - that is why I entered teh proper lines and paid my tolls for most of the trip.

1. First exit of the highway - only took coins - who has coins in that amount?
2. I made sure immediately afterward to be fully stocked with coins
3. I paid one of the manned tolls in coins - the lights and bells still went off
4. Notified by and agent that Sunpass was active - I had already paid the tolls for the first 10 days of my 14 day trip
 


Priceline - reservation was processed in the garage not the rental counter - no question about Sunpass - I ASSUMED I did NOT have the Sunpass - that is why I entered teh proper lines and paid my tolls for most of the trip.

1. First exit of the highway - only took coins - who has coins in that amount?
2. I made sure immediately afterward to be fully stocked with coins
3. I paid one of the manned tolls in coins - the lights and bells still went off
4. Notified by and agent that Sunpass was active - I had already paid the tolls for the first 10 days of my 14 day trip
Was there a SunPass on the windshield? Usually, it's in a box that can be closed so it can't be read. Some places will read the license plate and bill back based on that.
 
I don't know why I set off the toll lights and siren - I paid the attendant in coins as I had learned after my first encounter. I drove off and the bells and lights started.

First, there are lights and sirens at the tollbooths? Second...when you set them off, you didn't stop?

I did not pay the toll that I went through (the one that could only accept coins???) - once I learned the Sunpass was there, I figured it was fine.

So the first one you took the envelope for. Then when you took your husband and went through a cash lane, but one that was manned, they said you had the pass. But was that the SAME place where you took the envelope from? If it was a different one, then I would bet that it's THAT toll you're being charged and administrative-fee'd for. If they just had the coin catcher and if they had envelopes, I would bet that that one doesn't also have a sunpass reader there.

Lots of folks took money (multiple guests flying in and out of MCO) without saying anything to me.

I don't understand that comment.

I also don't understand where you were going that you were on toll roads so many days!

1. First exit of the highway - only took coins - who has coins in that amount?

Me, in my purse, when I leave Seatac. I know I'll have a rental car, I've looked up the tollroads, and generally have a bunch of ones and a roll of quarters.

First exit off WHAT highway, though?

DH encountered a coin-catcher toll when trying to get from OKW to the store one night ;still cannot figure out where on earth he was. We encountered one going to Best Buy one day. And I think the last toll to I-4 from 417 has a coin-catcher.
 
If you had the Sunpass option then the cost of it (per day or whatever) should be disclosed to you in the contract somewhere, regardless of whether you do the paperwork at the counter in the terminal building or out in the garage.

Meanwhile, if you insist you did not sign up for the Sunpass option, you could be nailed for any toll you allegedly did not pay, such as the first time through the exact change lane when you had not yet gotten the roll of quarters.

The 537/536 exit from 417 to I-4 does not have a toll plaza. The Osceola Pkwy. exit from 417 to I-4 has an exact change (and Sunpass) toll on the ramp.
 
WOW - some things never change. It always starts as a character attack. Yes, I am a DVC member, I drive all over the place but I don't make it a life mission to keep up with the changes in the Florida Highway system. I have a real JOB and a life. The highway was under massive construction that weekend - new parts had just opened and the speed limit changed while I was there to 70!

I had three sets of guests - my son, my husband and my friends (not that it really makes a difference in my point - sort of like what was SHE wearing) - they all flew in and departed separately - I was there for TWO weeks in a two bedroom. Lots of trips back and forth - lots of times entering the PAY lane. The first night, I missed my "usual" (a.k.a. my first exit - I had paid all along 417) exit due to the sign and construction changes- it was dark - I usually get off at the pink hotel - and go to the grocery store - years ago, it was Publix not I totrute myself at Wal-Mart. I hopped off at Celebration I-4/ 192 somewhere when I realized the error - Change only on one lane. Sunpass on other - Backing up on the exit would have been highly irresponsible. A friend of mine was killed because a truck backed up on I-95/295 after the driver found himself in the wrong lane on the wrong highway several years ago. Decapitated. Ashes only.

Anyone that claims they read the fine print on their contracts is completely UNbelievable. They only thing that I was asked about or initialed at the garage @ MCO but not in MCO was for insurance. I have excellent full coverage through Amica: A top American insurer. I can't state this enough _ I entered and paid for all tolls except the one that was change only - unexpected - not my normal route - could not back up. All of my usual tolls on 417 take dollar bills. I was prepared with dollar bills.

I paid all of my tolls back and forth to MCO - including picking up my last arriving guest a.k.a. my DH.

The toll booth attendant on the highway from the airport to WDW, told me that my Sunpass was active - 10 days into the trip. It had been all along AND he could SEE it was active in the CASH lane. None of the other attendants told me - they happily accepted the cash. Perhaps they pocketed it - knowing that the some of the good ole Dis members would happily give them cover.

BTW - NOBODY stops on the ramp after going through the tolls - it's illegal and highly dangerous, bumbershoot. At first, it didn't register that the alarm went off for me - I had paid the attendant with a stack of quarters obtained after the first night and the nightmare exit. Only later did I realize the bell was for me - I don't know why _ I handed the lady a stack of quarters equaling the amount of the toll. There wasn't any place to "pull over"

@seashore -the answer to your tagline - because the states that did - hired every son, niece and friend-in-law at exorbitant rates to work on the HIE. No, no - don't take my answer for it - go look on the transparency portals for the expenditures. Money was flowing like a river out of control for standalone systems with bad programming and outrageous error rates.
 
I didnt sense that anyone was attacking your character. Your post was pretty cryptic and we were just trying to figure out what the heck you were saying.
 
There should be an itemized record of the tolls you were assessed. Each one should equal the toll plus the $15---and that's each toll point, so a typical WDW trip would include 2-3 of these $15 charges, each way between WDW and the airport. If you had three toll points each way, that gets you to $90 plus the tolls for just one round trip. But the maximum should only be $105, not $115 (though that maximum might be the $15 fees, not the tolls themselves).

If you started using the Sunpass lanes halfway through your trip (which is what it sounds like) then you could easily get to that $105 maximum with all the back-and-forth you were doing to the airport. AFAIK, if you go through the cash lanes even with an active transponder, the transponder is not charged, so the toll employees were not ripping you off. The transponders are only charged by the overhead readers in the sunpass lanes.

Unfortunately, if you declined PlatePass at the counter, you're going to have to pay for any tolls that were recorded to that license plate, plus the $15 fee per toll, while the car was in your possession. That's true whether you have an active transponder or not, because Dollar's toll road model is you either pay the $9/day for PlatePass, you pay tolls yourself at the time of use, or you pay the $15+toll after the fact. The transponder is just for Dollar's use, not yours.

If you have receipts from any of the itemized tolls, you can use those to get out of paying some of them.

I know you don't think this is reasonable, but them's the rules.

This is yet another reason why I prefer to rent from National, even if the rate is a little bit higher. Their toll-by-plate fee is only $4 per *day* of toll road use (not length of rental), up to a maximum of $20. So, a typical WDW trip costs me $8 plus the actual tolls to avoid the cash lanes and not have to worry about those exact change exits. I've thought about getting a sunpass transponder, but I don't go that often and don't want yet another thing to keep track of.
 
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I am renting from Avis this week. Does any one know if they offer this ? I can't find it on their site. Truthfully I don't want it. I may pay cash and get a receipt each time. Are there tolls that are unmanned and if so what should a driver do if they pay but the lights go off?
 
You can find policies for everyone here:
https://www.sunpass.com/rentalcar

For Avis, if you ever pass through an electronic toll, even once, you pay $3.95/rental day plus charged tolls, up to a maximum of $16.75 per 30 day rental period. So, just be sure to use only cash lanes, and you should be fine. There are some unmanned stops, so bring a roll of quarters in case you hit one.

More Avis details:
http://www.avis.com/car-rental/content/display.ac?contentId=etoll-service-US_en-001366
Thank you. So is the $3.95 per day if you do not have the Sunpass? Sorry, I'm a little confused.I do plan on bringing dollar bills and quarters but just want to understand correctly.. just because it is unmanned does not mean that it is an electronic toll correct?
 
Thank you. So is the $3.95 per day if you do not have the Sunpass? Sorry, I'm a little confused.I do plan on bringing dollar bills and quarters but just want to understand correctly.. just because it is unmanned does not mean that it is an electronic toll correct?
There will either be a sunpass in the car, mounted in a metal box on the windshield, or the license plate will be registered with sunpass. If you open the metal box when going through a toll, or otherwise use the sunpass, you'll be charged $3.95/day plus actual tolls.
 
So if you are going to pay the toll anyway, why the $3.95 fee, just to go through the toll quicker?
 
So if you are going to pay the toll anyway, why the $3.95 fee, just to go through the toll quicker?
That's why I do it. It's a nice little splurge on vacation. But, I go with National, which only charges the $4 on days you actually incur tolls.
 
So if you are going to pay the toll anyway, why the $3.95 fee, just to go through the toll quicker?
Why pay $7.95/gallon for the rental company to refill the tank? They can say they offer the service as a convenience, but they don't really want people to use it. It's an overhead nightmare.
 

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