Closing Time!!

I waited about 2 weeks after closing and the deed was recorded before calling. Are you checking with member accounting (option 3)? I had to call 3 times, but was able to get our number through them. Member services got me no where. Once you have your number, then go back to member services to get your club number and activation code to get you online.

Good luck. I didn't get our number in the mail until about a month after a called and had our number.

I've tried member administration (I think that was option 2) and member services. Maybe I should try option 3. I've tried calling twice and my husband has once. They're always very kind, but I get nowhere. Lol
 
Well....I tried option 3 and the agent asked for my contract number. I gave it to her and she told me my name wasn't on that contract. I told her I was a new member and she asked if I purchased on the resale market. When I told her we did, she told me I'd receive my information in the mail. I got worried about my name not showing up so I called and hit option 2. A very nice agent answered and she was more than helpful. She gave me my information, booked us a trip, and set me up online! :cloud9:
 
Well....I tried option 3 and the agent asked for my contract number. I gave it to her and she told me my name wasn't on that contract. I told her I was a new member and she asked if I purchased on the resale market. When I told her we did, she told me I'd receive my information in the mail. I got worried about my name not showing up so I called and hit option 2. A very nice agent answered and she was more than helpful. She gave me my information, booked us a trip, and set me up online! :cloud9:
Woah that's fantastic. You should have gotten her name and asked for her extension. Happy vacationing. :cool1:
 
Well....I tried option 3 and the agent asked for my contract number. I gave it to her and she told me my name wasn't on that contract. I told her I was a new member and she asked if I purchased on the resale market. When I told her we did, she told me I'd receive my information in the mail. I got worried about my name not showing up so I called and hit option 2. A very nice agent answered and she was more than helpful. She gave me my information, booked us a trip, and set me up online! :cloud9:

That's awesome! i had no luck with option 2, but I think it really depends on who answers your call. Watching this thread, it seems like option works more often, but not enough to see a true pattern. In the end, if you get someone wiling to spend the time to help you, you'll get your number. If they stick with the party line, they'll tell you the number will come in the mail.
 
Woah that's fantastic. You should have gotten her name and asked for her extension. Happy vacationing. :cool1:

Yes, she was fantastic! She exceeded my expectations. I would contact DVC and let them know how pleased I am with her service, but I don't want her to get in trouble if she really wasn't suppose to help me like that. I wanted to do the survey at the end of the call, but it hung up and didn't give me the option.
 
That's awesome! i had no luck with option 2, but I think it really depends on who answers your call. Watching this thread, it seems like option works more often, but not enough to see a true pattern. In the end, if you get someone wiling to spend the time to help you, you'll get your number. If they stick with the party line, they'll tell you the number will come in the mail.

Yes, I agree! I think it's all on who answers the phone. I'm glad I tried again.
 
That's been a question a lot of people are asking. The rumors we've been hearing are those who buy freaked after the deadline will not get a membership card which is what is used to get the perks. But I haven't heard anyone who did deals after the deadline finishing yet so it's still a bit questionable.
I saw someone post that they are post 4/4/2016 purchaser and everything went through, they received member packet with number, had it activated and logged in, and where it says to view/print temporary card link it redirects them to a page that offers adding on direct and explains membership extras but they were indeed not able to print a temporary card or request one be mailed to them, so I'd say they are not getting cards. I personally was under contract and had already passed ROFR before 4/4/2016 but didn't close until 4/18 and I am able to print temporary cards, and j have received my card the mail as well as request a new card if needed.
 
I saw someone post that they are post 4/4/2016 purchaser and everything went through, they received member packet with number, had it activated and logged in, and where it says to view/print temporary card link it redirects them to a page that offers adding on direct and explains membership extras but they were indeed not able to print a temporary card or request one be mailed to them, so I'd say they are not getting cards. I personally was under contract and had already passed ROFR before 4/4/2016 but didn't close until 4/18 and I am able to print temporary cards, and j have received my card the mail as well as request a new card if needed.

I purchased after 4/4 and I'm able to print a temporary card from my online account. The agent I spoke with yesterday said I would receive a member card in the mail, but not to expect it soon. She said it would be around 8 weeks before it arrives. It really doesn't matter to us either way, we didn't expect to have a member card.
 
Sent to ROFR -- 5/9
Passed ROFR -- 5/31
Received closing docs -- 6/6
Deed recorded -- 6/28
Account transferred -- 7/16
Letter mailed -- 7/18
Letter received -- 7/22

so quick update -- I had tried calling MS to get my member number over the phone a couple times this week so I could set up my online account and try to book a trip for F&W this year, but kept getting a polite "we do not provide the number over the phone. You'll need to wait for the letter to arrive."

So after three days of stalking the mailbox, the letter shows up today with my membership number. I call the MS number (this time with option 1) and ask for the activation code so I can set my new account up, and come to find out, the number they send you in the letter isn't even the number you use to setup your online account. Rather, the online account needs a "club ID" number -- not your member number. So if anyone else is waiting for the DVC letter to show up -- you might try the following:

dial 1-800-800-9800 -- option 1. Keep hitting 0 until you get a person. Then let them know that you need your club ID and activation code. It might work for you.
 
Don't press option 2 or 3 to try and get your id, use #1 like youre gonna book a trip. Then just hit 0 to get to someone without going thru all the rest of the options.
Just play dumb and say you have been wanting to get on the website but havent gotten your id yet. If its in the system they will find it, this group is used to looking up member info and are the ones that are supposed to be helpful, accounting is just there to get your money and member services just deals with member info.
 
dial 1-800-800-9800 -- option 1. Keep hitting 0 until you get a person. Then let them know that you need your club ID and activation code. It might work for you.
Yep exactly, option 1 is the group you need to call anyway. Theyll just ask a bunch of questions to verify your id if you dont have the contract number. You need to get them to give you the login id and code not the member number...so confusing.
 
I got my member letter today also and was able to call MS for the activation code and club id. They were very helpful and didn't give me any trouble at all. First dvc vacation booked!
 
I purchased after 4/4 and I'm able to print a temporary card from my online account. The agent I spoke with yesterday said I would receive a member card in the mail, but not to expect it soon. She said it would be around 8 weeks before it arrives. It really doesn't matter to us either way, we didn't expect to have a member card.
You closed after 4/4 or you sent to ROFR after 4/4/2016, because anyone starting the process after 4/4/2016 is not supposed to receive cards, but if the contract was already sent to Disney prior to 4/4/2016 would get them, and thus is only for resale purchasers as well. Disney was very specific that resales after 4/4 wouldn't get cards.
 
You closed after 4/4 or you sent to ROFR after 4/4/2016, because anyone starting the process after 4/4/2016 is not supposed to receive cards, but if the contract was already sent to Disney prior to 4/4/2016 would get them, and thus is only for resale purchasers as well. Disney was very specific that resales after 4/4 wouldn't get cards.

Our contract was sent to Disney 4/19. So definitely after 4/4. Perhaps the membership card I was able to print online is different from what other members can print or is that something all members can do anyway?
 
Our contract was sent to Disney 4/19. So definitely after 4/4. Perhaps the membership card I was able to print online is different from what other members can print or is that something all members can do anyway?
Does the card look like this? Or is it different? This is what pre 4/4/16 members cards (and future direct purchasers) look like. If it looks different that would make sense. If it looks the same then it seems like the discounts where you simply show your card (store and restaurant discounts) would not be able to tell the difference. I had seen another report that a person with a resale after 4/4 was redirected to a "buy direct ad" when they tried to access their digital membership card. That makes me wonder if they changed their minds about issuing some type of card after all or if they made a mistake when creating your account?
image.png
 
Does the card look like this? Or is it different? This is what pre 4/4/16 members cards (and future direct purchasers) look like. If it looks different that would make sense. If it looks the same then it seems like the discounts where you simply show your card (store and restaurant discounts) would not be able to tell the difference. I had seen another report that a person with a resale after 4/4 was redirected to a "buy direct ad" when they tried to access their digital membership card. That makes me wonder if they changed their minds about issuing some type of card after all or if they made a mistake when creating your account?
View attachment 183599

The digital version of my card has a different colored background than the one shown above. It has my name, member number, and expiration date on it.
 

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