We checked out of Yacht Club (Club Level Water View) yesterday and I wanted to give a little review and trip report about our experience.
To preface, let me say that we did not have an easy trip from Michigan to Florida. We flew Southwest and had a connection in St. Louis. Unfortunately at that connection another flight was diverted due to mechanical failure and that flight took our aircraft. This meant that we were delayed until a new aircraft could get to St. Louis. After a layover that was supposed to be ~ 2 hours turned into an over 5 hour layover, we were very ready to get to Disney. We missed all of our fast-passes that were scheduled for the day.
DME was quick and easy as usual getting us to Yacht Club after a couple of stops. We were taken right up to the Club Level floor to be checked in. We did receive our room number via text when we landed in Orlando. The check-in process was easy also and he checked to make sure all of our many magic-bands were still working. We let the concierge know about missing our fast-passes but he did not offer anything to help us out.
Next, we headed to our room. Upon arrival to our room the door did not open. No green light and not even a red light. So I trudged back down the long hallway (we requested to be close to the lounge because one member of our party uses a
scooter, but our requested was not met) to the lounge area. A cast member accompanied me back to our room and got no light with her tools either so we determined that the battery must be dead. So she had to go back to the lounge and get a master key. After 10-15 minutes of waiting outside with our bags she finally came back to let us in. We enjoyed the view for a bit and settled in. Mom and I headed out to EPCOT for the evening since they had EMH while our eldest member rested and waited for engineering to fix the door battery.
Fast forward a few days and we were sick of the repetitive food choices in the lounge. They normally only changed one thing on the buffet everyday. Other than that one rotating option everything else was the same and not very good if you ask us.
It is clear that the rooms in Yacht Club are in need of the refurbishment that they have been scheduled for for awhile. While we were there, the closet door came off of its track and had to be fixed. Also, our refrigerator had no temperature dial and one day we came back to find our pop had frozen and exploded all over inside so we had to get a new fridge. By the time we left, the room was pretty much up to code because everything went wrong while we were there.
One day my mom and our eldest were resting in the room when all of the sudden the door opened and a bell-man with a couple were coming into our room. He was going to put them in an occupied room! And he did not knock at all. THIS SHOULD NEVER HAPPEN! WHAT IF WE WEREN'T THERE?!
We brought all of our concerns to the staffs attention and the Club Level cast members did not seem to care or offer any apologies or magic for our troubles. We will not be staying at Yacht Club again after our experience this trip. Too many things were not up to snuff and did not get resolved to our liking and the cast members did not seem to care. We will be completing the Disney Survey when it comes and will make our complaints known there too. Boardwalk is the place we will go if we stay Club Level again because the cast members are wonderful and we have always had great experiences there. No more Yacht Club for this bunch.
Thanks for the reminder that I need to get another one! 
