Our trip is starting off with a bang or oh how I hate Disney technology :(

[JanaDee]

OP, glad this worked out in some fashion for you. Although it doesn't help with the current situation, I want to share a story that is relevent I think, at least in some way.

Last summer, when getting ready for our trip to Disney (we drive down from NY) the transmission in my car went. I paid $1000 to get a used 5 speed swapped in, and all was good.

The day before our trip, I was blessed with a gout flare up. Since I had never had one before, I had no medicine for it, and there was no way to get to the doctor in time, so I suffered with it for about the first 5 or 6 days of our trip.

Day one, on the way there, we leave home before 3 in the morning, and wind up breaking down in Maryland at about 7 . . . have to spend the night, another $1000 in car repairs, and it is 11:45 the next morning before we are on our way again. At this point, we have missed lunch at Dixie Cross Roads, and an afternoon at Wonder Works, and we are going to miss dinner at the Hard Rock Cafe'.

Not much I could do about any of those, but I did drive straight through from Maryland to Orlando, and get us checked in at the Caribe Royale where we were spending one night before moving over to Port Orleans Riverside. It was after 2:00 in the morning, but we made it.

The hotel was nice, we slept in a bit late, then went to POR. A few days into our stay, both DW and I get sick. On our first non park day, when we are supposed to be doing Disney Quest, Miniature Golf, and visiting Old Towne for their car cruise, we drive over to Wal Mart to get medicine, and fill the gas tank. At the gas station, the car won't start back up. Winds up being the fuel pump . .. . . HOURS of waiting for a tow truck, we miss mini golf, we miss Quest, we miss supper at DTD, and the car cruise at Olde Town.

Everything that could go wrong, seemingly did. The important thing to take from the story, I dealt with my foot killing me, DW, DS and I all dealt with being sick, and with the car breaking down twice, and with missing things we had planned, and in the end .. . . we had a great time!!

No matter what happens, whether you get the reservation you want, or end up eating peanut butter and jelly sandwiches in the room, have fun!

I really dislike posts like this. OP has a valid complaint that has hopefully been resolved. It understandably left a sour taste in her mouth about the start of her vacation. She is allowed to voice her feelings, whatever they may be.

I'm not one of those people that believes ANY day at Disney is better than any day at work/home.

 

[cakebaker]

I think he was just trying to make the op feel better. No one said she had no right to voice her frustrations. Sometimes a little positive thinking works wonders! It might not help
In fixing the problem but it sure helps your frame of mind. It might not fix the problem but it sure improves your frame of mind.

 

[Sargeant Tibbs]

Well, OP, I think I just found out what went wrong for you, not that it helps, but FP+ had a major crash at 10am today in all of the parks, and the app is down as well. (Paper fp all day with limited availability.) You mentioned you were using the app, so I'm guessing that's what happened. Gotta love that Disney tech, lol.

 

[mom2rtk]

Well, OP, I think I just found out what went wrong for you, not that it helps, but FP+ had a major crash at 10am today in all of the parks, and the app is down as well. (Paper fp all day with limited availability.) You mentioned you were using the app, so I'm guessing that's what happened. Gotta love that Disney tech, lol.

I sure hope everyone in the parks can keep a positive attitude. I know I'd be pretty steamed.

This system clearly was not ready for prime time.

 

[lugnut33]

Well, the OP just needs to think about all the money Disney is saving by outsourcing to India. That should make it all worthwhile since Disney is a company first and foremost. At least that's what I'm always told here on the Dis Boards.

 

[mom2rtk]

Well, the OP just needs to think about all the money Disney is saving by outsourcing to India. That should make it all worthwhile since Disney is a company first and foremost. At least that's what I'm always told here on the Dis Boards.

Well, they did cut prices after cutting costs by outsourcing all those IT positions, so I guess that helps make it better.

 

[Angel Ariel]

Well, OP, I think I just found out what went wrong for you, not that it helps, but FP+ had a major crash at 10am today in all of the parks, and the app is down as well. (Paper fp all day with limited availability.) You mentioned you were using the app, so I'm guessing that's what happened. Gotta love that Disney tech, lol.

Wow, again? they really need to get their infrastructure up to the level it needs to be for the demands they are placing on it.

Op, I'm glad it seems to be worked out now!! Have a wonderful vacation!

 

[Minniekins]

So here's a question about using a different mde. I have our Ressies made in my mde, for ADR's with my DD24. Now if I go thru her mde, (to book a conflicting ADR so I can then go back and cancel the old one after securing the new one), would it work if I choose her DBF (who is listed in her mde from a different trip they are taking), as the one who will manage the ressie, and then don't name the second party on the ressie? As if I was meeting someone not listed in our mde for the ressie? I know I had the same "do you want to cancel the first conflicting ressie" thing first before but not knowing what would happen I didn't do it, I just went and cancelled the first and luckily the other one was still there, lol.

 

[ArwenMarie]

Hope you got everything straightened out Luckybee.

So I think the lesson here is don't use the app ever?

 

[Luckybee]

Well things have turned for the better . Our MDE is finally working properly and tada...I was able to get a later res for tomorrow night so we're good to go !

I agree with AW above...don't ever ever use the app for making last minute dinner changes if u don't wish to risk a mess ....lol

 

[ILoveMyDVC]

I really dislike posts like this. OP has a valid complaint that has hopefully been resolved. It understandably left a sour taste in her mouth about the start of her vacation. She is allowed to voice her feelings, whatever they may be.

I'm not one of those people that believes ANY day at Disney is better than any day at work/home.

So, so, so right. Disney doesn't open its gates for free to the poor, disabled and ill. They make a HUGE profit. If everyone just came here to say, 'Everything is awesome' , people would leave the DIS in droves; the magical handful left could just replay Disney commercials all day.

 

[AngiTN]

Well things have turned for the better . Our MDE is finally working properly and tada...I was able to get a later res for tomorrow night so we're good to go !

I agree with AW above...don't ever ever use the app for making last minute dinner changes if u don't wish to risk a mess ....lol

Actually you can stop at don't ever use the app. Period. Pretty much any phone that can run an app has a web browser. It is better by leaps and bounds. Still Disney Tech but it's as good add it gets

 

[Astridia]

Sorry about the trouble Luckybee. Have a wonderful time. I'm glad you got the reservation you wanted. Let us know what you thought of California Grill.

 

[mom2rtk]

Party on LuckyBee!

 

[BugsDaddy]

I really dislike posts like this. OP has a valid complaint that has hopefully been resolved. It understandably left a sour taste in her mouth about the start of her vacation. She is allowed to voice her feelings, whatever they may be.

I'm not one of those people that believes ANY day at Disney is better than any day at work/home.

Maybe you read something into their post that I didn't see but I think they were just trying to relate to the OP by posting an experience of their own and how it all worked out in the end.

 

[BugsDaddy]

Disney IT is in a bad state right now, for sure. There is no reason why Disney, with those deep pockets, should not have the most advanced, user friendly, app and website in the entire world. It should not take any special manipulation in order to do anything on the app. It's an embarrassment.

 

[Lynzer4]

I learned the hard way that in the app you cancel the one you have but still have to then click AGAIN on the new ADR time to actually book it and it takes you to the CC page again to confirm the new date/time. I assumed the first time I used the app that when I canceled the old ADR that the new time I wanted replaced it... It not the case.

 

[momof2n2]

Oh Lucky Bee -- I'm glad you got it to work and I pray you have an awesome vacation!!!
And let's hope that glitch with FP+ doesn't persist into your week.

 

[momof2n2]

OP, glad this worked out in some fashion for you. Although it doesn't help with the current situation, I want to share a story that is relevent I think, at least in some way.

Last summer, when getting ready for our trip to Disney (we drive down from NY) the transmission in my car went. I paid $1000 to get a used 5 speed swapped in, and all was good.

The day before our trip, I was blessed with a gout flare up. Since I had never had one before, I had no medicine for it, and there was no way to get to the doctor in time, so I suffered with it for about the first 5 or 6 days of our trip.

Day one, on the way there, we leave home before 3 in the morning, and wind up breaking down in Maryland at about 7 . . . have to spend the night, another $1000 in car repairs, and it is 11:45 the next morning before we are on our way again. At this point, we have missed lunch at Dixie Cross Roads, and an afternoon at Wonder Works, and we are going to miss dinner at the Hard Rock Cafe'.

Not much I could do about any of those, but I did drive straight through from Maryland to Orlando, and get us checked in at the Caribe Royale where we were spending one night before moving over to Port Orleans Riverside. It was after 2:00 in the morning, but we made it.

The hotel was nice, we slept in a bit late, then went to POR. A few days into our stay, both DW and I get sick. On our first non park day, when we are supposed to be doing Disney Quest, Miniature Golf, and visiting Old Towne for their car cruise, we drive over to Wal Mart to get medicine, and fill the gas tank. At the gas station, the car won't start back up. Winds up being the fuel pump . .. . . HOURS of waiting for a tow truck, we miss mini golf, we miss Quest, we miss supper at DTD, and the car cruise at Olde Town.

Everything that could go wrong, seemingly did. The important thing to take from the story, I dealt with my foot killing me, DW, DS and I all dealt with being sick, and with the car breaking down twice, and with missing things we had planned, and in the end .. . . we had a great time!!

No matter what happens, whether you get the reservation you want, or end up eating peanut butter and jelly sandwiches in the room, have fun!

I have a good friend who has a story like this after EVERY one of her vacations. Including the car getting hit by lightning on their drive back from DLR (to NY) and their plane losing an engine (multiple???) and having to emergency land on the way home from WDW/FL.

Glad you had a great time.

 

[momof2n2]

Disney IT is in a bad state right now, for sure. There is no reason why Disney, with those deep pockets, should not have the most advanced, user friendly, app and website in the entire world. It should not take any special manipulation in order to do anything on the app. It's an embarrassment.

And yet despite this crap-tastic IT history they go and create a ride queuing system entirely dependent on it.