Mrs. Bradbury
It will ALWAYS be the PeopleMover!
- Joined
- May 11, 2009
After waiting 5 years to get new cell phones, my husband and I purchased Galaxy S4's on Friday night. We don't need "the latest thing", just cell phones that work, and we were in LOVE. We looked at phone covers when we picked up the phones, but there weren't many so I just figured we would get some from Amazon. Sunday night I was cleaning my kitchen, grabbed the phone to add something to my grocery list app, laid it back on the kitchen counter on top of some mail I thought was level -- but it wasn't level. My brand new phone slid off the counter and onto the floor, face first. The screen is cracked in the upper right hand corner, and I can only see the top 1/2" of the screen; the rest is black. It appears to still be functioning, I just can't see anything. Is there any hope?
We bought them from Best Buy; they said that if we didn't get the Geek protection there is nothing they can do. We used our Best Buy card to purchase them; they say that doesn't change (help) anything. I have insurance, but I called and verified that most likely it will be a refurbished phone, and my deductible is $149, half the cost of a brand new phone. And besides, I don't want someone else's phone, I want new! We waited and waited to be able to afford new phones.
I am so angry with myself and heartbroken. I've had a cell phone for 20 years now, and have never even gotten one wet, much less cracked a screen. So sad.
We bought them from Best Buy; they said that if we didn't get the Geek protection there is nothing they can do. We used our Best Buy card to purchase them; they say that doesn't change (help) anything. I have insurance, but I called and verified that most likely it will be a refurbished phone, and my deductible is $149, half the cost of a brand new phone. And besides, I don't want someone else's phone, I want new! We waited and waited to be able to afford new phones.
I am so angry with myself and heartbroken. I've had a cell phone for 20 years now, and have never even gotten one wet, much less cracked a screen. So sad.