I called the Reservations Centre to see what would be involved in switching my reservation at the Polynesian to the Grand Floridian or Contemporary. The CM I spoke with was useless. He tried to tell me that the most of the construction at the Polynesian was finished two months ago (!) and the only area impacted is the volcano pool. I told him that is just not true, and that I follow Tikiman's Polynesian Resort page on Facebook, on which there are daily updates with photos submitted by people currently staying there showing extensive construction throughout the property. I also mentioned how disappointed I was to learn the resort's special features, like the torches and piped in Polynesian music, are also inoperational. He didn't know what to say, so immediately began trying to sell me on the Grand Floridian. I was so frustrated with the call I gave up. I may just cancel altogether and book through Orbitz, which is much cheaper, since I'm not getting much in the way of customer service from Disney.