I was digging around through the posts trying to find where one could send a letter about conditions/complaints and just happened to check back into this thread (I was watching it religiously leading up to our check in); and after reading a few posts about the conditions on some of the rooms thought I would just share ours FWIW. First off, we love POR---it's usually our moderate of choice since our first time there in 1996 (when it was Dixie Landings). We've never been disappointed staying there---which may be why this last trip is leaving such a bad memory for us.
Started off with some pixie dust---they had upgraded us to preferred--a first for us even though we've stayed on property probably 15 times--so we were really excited. Until we made the 10 minute trek with kids and suitcases---because the parking lot was so far away from the room (we were in AB 27). But we figured hey, it's just one trek there and one back loaded down so it really wasn't that big a deal. Refrigerator--wasn't expecting one because we knew the situation, and when it was the old one, wasn't going to ask for a refund--figured they moved us up so I wasn't going to complain. We were close to the front so we could walk for drinks and things we would have normally kept in it.
Main issue we had was the cleanliness of the room. It definitely had a musty smell to it. Never even thought about mold/mildew issues until an early post someone mentioned they could smell it---in the same section of rooms we were in. So it's very likely that could have been the root of our issues. Dust was so thick on the wood cabinet around the refrigerator and the shelves in the bathroom--a few days in I went and bought baby wipes to clean them because I couldn't take it anymore. The first night DS spilled some chips on the ground by the bed. We cleaned up as much as we could then figured housekeeping would vacuum the rest....wrong. They were still there when we checked out 8 days later. By the middle of the week youngest DS came down with a stomach bug, which ended up going around to all of us before we left. DD and DH both started with cold/sinus infection at the same time. And yes I get that we are at Disney---so germs are probably everywhere. But we were with 4 other family groups who all stayed at different Disney hotels----and none of them came down with anything....and we were together from early morning until late evening when we would separate for the hotels. If it was something one of them picked up in the park then someone else in the group would have gotten something. And I would totally get it if we had sickly kids---but I could count on one hand the number of times they have been to the doctor for something other than well check ups. And as many times as we've been to Disney, we've never gotten sick there. We timed housekeeping one day---hubby had stayed in the room while I took kids to the park and when I came back after lunch, he walked up to help me get them off the bus. Housekeeping walked in to our room when we were walking up so we went and sat on a bench to relax/wait. To say she was in there 10 minutes is probably an overstatement. I think the icing on the cake came when we were packing up to leave. I saw a pair of balled up men's athletic socks on the ground and tossed them to DH thinking he had just dropped them on the floor(they were clearly visible under the bathroom sink)----only to have him drop them like a hot potato because they weren't his. So just FYI---pack some Lysol, Clorox wipes, whatever you can to kill the germs because the cleanliness we saw was no where near what it usually is at Disney hotels.
YAY! ONLY 7 MORE HOURS UNTIL WE ARE AT RIVERSIDE!!! THANKS to all for the informative posts about everything from 
I would have walked my fanny up to guest services and talked to a manager. Did you voice your concerns? I would have not just asked, but demanded a new room if it smelled like there could be mold. Cleanliness is not something I mess around with while on vacation!
