Call the main reservation line and have your room requests added to your reservation.
hmm...that's what I figured, but when I called yesterday, she told me that they don't do that, she couldn't see anything from her screen to add on specific requests? But she also couldn't tell me where I could go to do it! it was very strange, I wasn't sure if there was some type of secret way that I wasn't aware of!
Unfortunately, you got an inexperienced CM. Your best bet is to call again and you should get someone to help you.