Way back forever ago, I posted my woes with my newish embroidery machine... finally have some resolution today.
(Quick recap: it's been broken now a MONTH. I have had it in 3 times. It is a 3-hour round trip. Also, they were mean to me. )
Met today with the owner of the store, who had called me after getting the Better Business Bureau inquiry. She was in Italy. So couldn't do anything for 2 more weeks while she enjoyed her vacation. (not clear why no one in the store could help me, but whatever.) So I met with her today and flat out said I was NOT interested in hearing all the reasons I was the problem... The tech took it back and found 2 more burrs on the throat plate that he did not find the previous 3 times... And I sat w/ them and tested it. FINALLY got through an entire project. They still think my thread (all threadart, and all works totally fine with my PE770 for the FIFTY shirts I did this month with the little machine.) and my bobbins and my stabilizer. I literally just ordered medium-weight cut-away, which is what I prefer for t-shirts, 200 yards of it thru thread art, but haven't even opened it until today since my machine was down... they were $40/100 yards. The stabilizer they insisted I need to buy was $275/100 yards. GASP!
Anyway, I was finally able to use, successfully, and with my own stabilizer and threads, my machine for the first time in a month and finished 4 shirts for orders. I am in a crunch to get all my orders done before we leave for Colorado on Sunday. And I stupidly agreed to make a full-sized quilt top before I go, which has 24 appliques that take 20-30 minutes each. Because I am clearly dumb.
So that's the skinny. They finally fixed it right and so far so good. But I still feel like it should not take a month, 8 trips, a letter to the owner, BBB and Brother Corp to get that sort of resolution.
Maybe when we get back I can start making stuff for my kids for our trip, since time is flying!