Concierge DCP

[BrookeDoesDisney]

Hey! has anyone done the concierge role yet? I am a little bit confused as to what the responsibilites are and how they differ from hospitality. Thanks!!

 

[SyracuseWolvrine]

Hospitality - you'll be in a resort front desk role. Your main purpose will be to check-in and check-out guests.

Concierge - does everything Hospitality does, plus sell tickets, make dining/recreation/golf reservations, and in deluxe resorts, you may work in the Club Level Concierge lounge, serving food/beverage to the guests, and helping keep the lounge neat and tidy.

 

[DisneyAllyC]

I wasn't sure what concierge was either but apparently it was one of my interests. At this point, I'll say yes to pretty much anything!!!!

 

[BrookeDoesDisney]

Hospitality - you'll be in a resort front desk role. Your main purpose will be to check-in and check-out guests.

Concierge - does everything Hospitality does, plus sell tickets, make dining/recreation/golf reservations, and in deluxe resorts, you may work in the Club Level Concierge lounge, serving food/beverage to the guests, and helping keep the lounge neat and tidy.

Thank you so much! Can't wait to start working then!

 

[WDWisMyLaughingPlace]

BrookeDoesDisney, if you don't mind me asking, are you majoring in Hospitality or anything similar to that? I am very very interested in the Concierge role for the Fall '13 program and I've heard that they predominantly take Hospitality majors for that particular role. My major is not related to Hospitality, so I'm hoping that I still have a shot at Concierge!!

Also, if you don't mind me asking, what types of questions did they ask you about the Concierge role during your interview?

Thanks so much!!

 

[AnimalKingdomDVC]

I interviewed on Wednesday night for CP, Concierge was my first choice...and got my acceptance on Friday!! Concierge role!!

 

[WDWisMyLaughingPlace]

I interviewed on Wednesday night for CP, Concierge was my first choice...and got my acceptance on Friday!! Concierge role!!

Congrats!! That's so awesome that you got your acceptance so quickly!!!

If you don't mind, would you be able to answer the same questions that I asked BrookeDoesDisney? I am a Fall '13 hopeful and I am very very interested in applying for Concierge! Thanks!

 

[AnimalKingdomDVC]

Well, my major is Geography, concentration of Travel/tourism...but she( interviewer) did not know that. I was not really asked too many questions once she saw my résumé. I am a mature adult student. So the fact of me booking travel for Disney and doing itineraries I am sure helped!

 

[WDWisMyLaughingPlace]

Well, my major is Geography, concentration of Travel/tourism...but she( interviewer) did not know that. I was not really asked too many questions once she saw my résumé. I am a mature adult student. So the fact of me booking travel for Disney and doing itineraries I am sure helped!

I see! Thanks for the info!! And congrats again on your acceptance!

If anyone else has any insight into what can be asked in the interview about the Concierge role, I'd really appreciate it!!

 

[DisneyGirlie]

Hi everyone!

My name is Ashley and I am a DCP alum in merchandise. I have had no hospitality experience and my major is psychology. Basically, I don't relate to Hospitality at all. However, I guess my interviewer thought I would be able to handle it smoothly because I'm going to be a college grad for pete's sake (I graduate in December!) so for Spring '13 I've accepted my offer in Hospitality. I feel so fortunate. That and concierge were my first choices.

However, I'm still confused on the hospitality description. I really want to do front desk things, but in the role description technically it says some of the responsibilities may include luggage room and dispatch. I thought that was a totally different role :/ I'd be kinda disappointed if I were doing dispatch instead of front desk.

Any former hospitality CMs know the likelihood of me doing front desk if I've accepted for Hospitality?

 

[BrookeDoesDisney]

BrookeDoesDisney, if you don't mind me asking, are you majoring in Hospitality or anything similar to that? I am very very interested in the Concierge role for the Fall '13 program and I've heard that they predominantly take Hospitality majors for that particular role. My major is not related to Hospitality, so I'm hoping that I still have a shot at Concierge!!

Also, if you don't mind me asking, what types of questions did they ask you about the Concierge role during your interview?

Thanks so much!!

WDWisMyLaughingPlace, I am actually a Recreation, Travel and Tourism Major with a specialization in Event Management. I have taken a few hospitality classes though!

 

[BrookeDoesDisney]

I see! Thanks for the info!! And congrats again on your acceptance!

If anyone else has any insight into what can be asked in the interview about the Concierge role, I'd really appreciate it!!

They will probably ask you something like have you ever been in an emergency situation and what did you do?

They also asked me what I would do if I was at the front desk and there was a guest in front of me and a phone ringing at the same time

 

[hme91]

They will probably ask you something like have you ever been in an emergency situation and what did you do?

They also asked me what I would do if I was at the front desk and there was a guest in front of me and a phone ringing at the same time

BrookeDoesDisney, I had those exact same questions. And I was offered the concierge role too! I was so positive I was going to be in attractions, but I am very happy with Disney's decision! When are you arriving?!

 

[BrookeDoesDisney]

BrookeDoesDisney, I had those exact same questions. And I was offered the concierge role too! I was so positive I was going to be in attractions, but I am very happy with Disney's decision! When are you arriving?!

I am arriving January 14, you??

 

[Lyanne and Stitch]

Hello everybody! I figured I'd post here instead of starting a new thread.

I recently got accepted for Concierge for the FA 2013 season and I was hoping that maybe some alumni or cast members could share a bit of their experience in the role.
Like what was your favorite part of the role, a favorite memory, any advice? Things like that!

 

[Wishes Count]

Hi guys! I did hospitality on my first program and I have just been accepted for Concierge this time around! You can read about my Front Desk experience on my blog. The link is in my signature, use the archives to look back to 2010.

I have a double major in Advertising and Sociology with a minor in Recreation and Tourism. I actually ended up doing Front Desk because of medical accommodations I needed. But I think that experience got me Concierge this time around. They are really looking for people with fantastic Guest Service skills!

I LOVED FRONT DESK! It is such a great role

I see! Thanks for the info!! And congrats again on your acceptance!

If anyone else has any insight into what can be asked in the interview about the Concierge role, I'd really appreciate it!!

I was asked what I thought the duties of Concierge role was and what would I expect as a guest staying at one of the resorts.

Hi everyone!

My name is Ashley and I am a DCP alum in merchandise. I have had no hospitality experience and my major is psychology. Basically, I don't relate to Hospitality at all. However, I guess my interviewer thought I would be able to handle it smoothly because I'm going to be a college grad for pete's sake (I graduate in December!) so for Spring '13 I've accepted my offer in Hospitality. I feel so fortunate. That and concierge were my first choices.

However, I'm still confused on the hospitality description. I really want to do front desk things, but in the role description technically it says some of the responsibilities may include luggage room and dispatch. I thought that was a totally different role :/ I'd be kinda disappointed if I were doing dispatch instead of front desk.

Any former hospitality CMs know the likelihood of me doing front desk if I've accepted for Hospitality?

I think it may depend on the resort. But I know there is a different role for Bell services. You will most likely be trained on Front Desk. Some resorts train CPs as Runners. That position is basically delivering items to the rooms, keeping track of packages, assisting guests who are locked out. At Pop Century the Runners used Segways to get around! I also got to drive golf carts (they call them pargos) and the company vans.

At Pop Century there was one CP who was specifically assigned to Back Office Operations. I'm sure he was front desk trained but I never saw him out front on the desk. He answered the phones in the back and worked on assigning clean and ready rooms to guests who were checking in or blocking groups of rooms together.

 

[Lyanne and Stitch]

I think it may depend on the resort. But I know there is a different role for Bell services. You will most likely be trained on Front Desk. Some resorts train CPs as Runners. That position is basically delivering items to the rooms, keeping track of packages, assisting guests who are locked out. At Pop Century the Runners used Segways to get around! I also got to drive golf carts (they call them pargos) and the company vans.

At Pop Century there was one CP who was specifically assigned to Back Office Operations. I'm sure he was front desk trained but I never saw him out front on the desk. He answered the phones in the back and worked on assigning clean and ready rooms to guests who were checking in or blocking groups of rooms together.

Hey Kate!

Do you know if concierge CPs also get trained for runner?

Also, Are you hoping to work at Pop Century again or would you like a different resort this time?

Oh!! And what is your favorite memory from working front desk??

 

[DisneyGirlie]

Hello everybody! I figured I'd post here instead of starting a new thread.

I recently got accepted for Concierge for the FA 2013 season and I was hoping that maybe some alumni or cast members could share a bit of their experience in the role.
Like what was your favorite part of the role, a favorite memory, any advice? Things like that!

Hey! I do Front Desk now, but Front Desk and Concierge is all branched under the same department. Concierge Cast Members have to do about a month of Front Desk before they get their concierge training. Sometimes it's a little longer depending on how quickly your resort training people get themselves together. I work with friends in Front Desk who are technically cast as Concierge. We've all been here since January and they haven't received their concierge training yet.

Concierge also will assist with check ins if front desk cashiers are all busy and there's a line so there's a lot of overlap.

I will tell you that my favorite part of the role is surprising guests by sending a surprise up to their room. I like to think that they'll be so thrilled to see it. My least favorite part of anything front desk related is dealing with problems. Every single shift I have guests coming down and yelling at me for something I had nothing to do with. It's pretty ridiculous.

Anyway, good luck with concierge. I'm sure you'll have so much fun in assisting guests with planning their vacations out and everything.

 

[Wishes Count]

Hey Kate!

Do you know if concierge CPs also get trained for runner?

Also, Are you hoping to work at Pop Century again or would you like a different resort this time?

Oh!! And what is your favorite memory from working front desk??

I think it probably depends on the resort but at Pop Century the Concierge CP's were runner trained.

I wouldn't mind working there again because I really loved it and thought the management team was great there! The full and part time CMs were also really awesome and there was always food in the breakroom for someone's birthday or because we got high scores for guest service from the previous month. One time we had a chocolate fountain party! But it would also be nice to work at another resort. I'd like to work at a deluxe or maybe a DVC resort.

I have a lot of great memories but one of the reasons I really liked FD was because usually you are the first CM they encounter when they get to property, so you can really set the tone for their trip. I loved giving out the 1st visit buttons or if it was a child's birthday, I would make a big deal and present them with the birthday button with their name on it. Little kids were always like "How did you know?!" Also at Pop we did "The Hustle" every night at 6 pm in the lobby and sometimes would pull out a DJ cart to play music and hula hoop with the kids. I'm not sure what other resorts do, but I'm sure they also have special things like that too.

 

[Lyanne and Stitch]

Hey! I do Front Desk now, but Front Desk and Concierge is all branched under the same department. Concierge Cast Members have to do about a month of Front Desk before they get their concierge training. Sometimes it's a little longer depending on how quickly your resort training people get themselves together. I work with friends in Front Desk who are technically cast as Concierge. We've all been here since January and they haven't received their concierge training yet.

Concierge also will assist with check ins if front desk cashiers are all busy and there's a line so there's a lot of overlap.

I will tell you that my favorite part of the role is surprising guests by sending a surprise up to their room. I like to think that they'll be so thrilled to see it. My least favorite part of anything front desk related is dealing with problems. Every single shift I have guests coming down and yelling at me for something I had nothing to do with. It's pretty ridiculous.

Anyway, good luck with concierge. I'm sure you'll have so much fun in assisting guests with planning their vacations out and everything.

Thanks for all the info! I'm sure I won't love dealing with all the problems either but I'm sure the good will outweigh the bad.

Which resort do you work at?

Also, I hope you don't mind, I asked to follow you on twitter.

I think it probably depends on the resort but at Pop Century the Concierge CP's were runner trained.

I wouldn't mind working there again because I really loved it and thought the management team was great there! The full and part time CMs were also really awesome and there was always food in the breakroom for someone's birthday or because we got high scores for guest service from the previous month. One time we had a chocolate fountain party! But it would also be nice to work at another resort. I'd like to work at a deluxe or maybe a DVC resort.

I have a lot of great memories but one of the reasons I really liked FD was because usually you are the first CM they encounter when they get to property, so you can really set the tone for their trip. I loved giving out the 1st visit buttons or if it was a child's birthday, I would make a big deal and present them with the birthday button with their name on it. Little kids were always like "How did you know?!" Also at Pop we did "The Hustle" every night at 6 pm in the lobby and sometimes would pull out a DJ cart to play music and hula hoop with the kids. I'm not sure what other resorts do, but I'm sure they also have special things like that too.

Thanks for answering all my questions!

You're making me wish I had requested Pop Century! haha!
It sounds awesome! I mean, a chocolate fountain party?!
(And honestly...I would secretly love to do the hustle every night at 6. )

I can't wait to make some magic for guests!!