sue and co
Mouseketeer
- Joined
- Apr 27, 2004
I am currently in WDW (from England) and witnessed a poor cast member having to deal with a very unreasonable guest at Epcot. The guest was insisting that he wanted a 'fast pass GAC' - the CM had already given him a GAC based on what his described needs were but he was not happy with it. Despite her telling him that there was no such thing as a fast pass GAC and that she had spoken to her manager and confirmed that the one she had issued was correct he was being really abusive. As well as giving him a GAC she was offering him a one off fast pass for the specific ride he had had a problem at - causing him to come to guest relations in recognition that he had had to go back and forth but this was not good enough. At that point I left guest relations as I had been dealt with (I was getting a 50th birthday button for DH - I had got my GAC two days before at MK) but I really hope that the manager came out and backed the CM, if it was up to me the guest should have been made to apologise on threat of being put out of the park and should have been told that if the GAC offered was not good enough he could go without completely but somehow I doubt it
I do feel sorry for CM's who have to deal with guests like that.
Sue
I do feel sorry for CM's who have to deal with guests like that.
Sue