7 flights, 6 hotels, 1 cruise ship and a major stuff up...brace yourself UPDATE!

[WAMUMOF4]

creative ways to get home hey? What does your insurance policy say about when the airline cancels your flight..?

A few days in Hawaii, covered by insurance may be just the "wake up" you need!

Thats what i am thinking i didnt even realise they could cancel your flight like that surely Delta is responsible for getting them home?

becpee are they doing anything to help you?

 

[australiankaren]

I'm having a nightmare, I need to wake up.

My DH must feel like killing me

We missed a leg on our itinerary and Delta cancelled our fare, so we're in LA until we find a flight home...so expensive I feel sick

Hey, just logged on and saw this.......***???? What's going on???? I know they can cancel if you miss a leg, but international?????twitter them , and ring, talk to someone......keep us updated......

Fngers and toes crossed for you.....

 

[Ms. Shuttergirl]

OMG!!!!!!!!!! I hope this gets sorted out for you quickly. A total nightmare at the moment but I agree, it will be a great travel tale with much laughter after some distance and many champagnes. .

Chin up luv.

 

[becpee]

They haven't done anything to help, in fact their customer service in the terminal was appalling except for the poor girl who served me at the counter, all they need is a cattle prod.
I'm going back to the terminal in the morning, new day, new outcome?
Apparently also all airlines are pretty booked for the next 5 days at least, which is where the problem really lay, by putting us on standby they'd be creating a second standby list, they overbook this flight every night

i'm just going to rock in the corner...

 

[JessNewbs]

Oh my goodness! I am so sorry! Did you intentionally miss a leg of your trip? I don't understand I am flying Delta too and this makes me feel very nervous I hope it all gets sorted for you and you are not put out of pocket!

 

[australiankaren]

They haven't done anything to help, in fact their customer service in the terminal was appalling except for the poor girl who served me at the counter, all they need is a cattle prod.
I'm going back to the terminal in the morning, new day, new outcome?
Apparently also all airlines are pretty booked for the next 5 days at least, which is where the problem really lay, by putting us on standby they'd be creating a second standby list, they overbook this flight every night

i'm just going to rock in the corner...

Contact delta assist, and also your travel insurance provider, they should cover hotel and rebooking charges.

Delta code share with virgin, so see if they can pop you on one of their flights.

Keep all your receipts etc food, accom, transport, etc....

Make sure you record names of all people you deal with, and also ask to speak to the supervisor, just go straight to the top.
With delta, also ask if you could be voluntarily bumped for the next available flight, that will then cover food and accom until a seat is available, and will take you off standby.

Thinking of you

 

[PrincessInOz]

I'm having a nightmare, I need to wake up.

My DH must feel like killing me

We missed a leg on our itinerary and Delta cancelled our fare, so we're in LA until we find a flight home...so expensive I feel sick

Bec...I hope things work out for you.

Thinking of you.

 

[Ozdisneydreamin]

Oh no that's terrible. Fingers and toes crossed hoping you have good news next time you check in here.

 

[frangipanisam]

Omg! So sorry to hear that, I bet your freaking out over there can't offer advice but good luck following Karen's , it seems like the best

 

[battymum]

OMG!!!

Let me get this straight, you booked MEL-lax- MCO return, then added MCO-NYC and NYC-LAX later?

Were you able to get a room for the night?

Crossing everything for you, you will be home soon!!

 

[Andona]

Bec, so sorry to read about this, you poor thing! I really hope you can get some cooperation from Delta tomorrow!

Andona

Sent from my iPad using DISBoards

 

[becpee]

Looks like we'll be flying out of San Diego tomorrow morning to Honolulu, then fly out of there on Saturday to Sydney

Aarrghhh

I am kicking myself and spewing

 

[Caroline NZ]

All the best for getting home Becpee. So sorry you have this to deal with at the end of what has sounded like a magical holiday.

 

[becpee]

Thanks everybody, I hardly slept last night, DH got on the phone to Delta this morning and sorted out a flight for us, Monday night, we used some leftover Delta credit and cash but I'll worry aboutb that when we get home, and nobody can explain why we weren't even told our ticket was cancelled.
And in the whole checkin area last night only 1 person tried to help us, 1 out of about 15.
So today when DH got off the phone we were debating what to do, where to go? The choice was San Diego or Palm Springs, deciding on PalmSprings we hired a car, Hotwired a hotel so off we go, we need to relax.

When life gives you lemons, you just gotta make vodka spiked lemonade...

 

[battymum]

Have a great weekend, enjoy your Extra holiday! Did you speak to your insurance company, what is their tale on it?

 

[Ms. Shuttergirl]

Thanks everybody, I hardly slept last night, DH got on the phone to Delta this morning and sorted out a flight for us, Monday night, we used some leftover Delta credit and cash but I'll worry aboutb that when we get home, and nobody can explain why we weren't even told our ticket was cancelled.
And in the whole checkin area last night only 1 person tried to help us, 1 out of about 15.
So today when DH got off the phone we were debating what to do, where to go? The choice was San Diego or Palm Springs, deciding on PalmSprings we hired a car, Hotwired a hotel so off we go, we need to relax.

When life gives you lemons, you just gotta make vodka spiked lemonade...

I can't believe all of this has happened. I'm still confused about what went down but I'm so glad you've managed some "vodka spiked lemonade" . Palm Springs sounds lovely. Enjoy this extra little gift of time you've been given. Safe travels.

Have a great weekend, enjoy your Extra holiday! Did you speak to your insurance company, what is their tale on it?

I'd like to know this also.

 

[dabecs]

I just logged in - wow what a 24 hours you have hadI hope it is all sorted and hasn't cost you too much $$$.

 

[Andona]

Thank goodness you have sorted something out!, and hopefully a relaxing few days in Palms Springs will help you get over the stress and give you a nice finish to the trip.

Hope you have extended your travel insurance? You really don't want to be uninsured while you're there.

Andona

 

[marvel]

wow, glad you ended up with flights in the end. After a while it will be a fond memory of what happened on that trip. In the end you are safe and sound and can enjoy some more time in the US.

At least it shows you what to expect with Delta.

 

[WAMUMOF4]

At least it shows you what to expect with Delta.

Thats exactly what i was thinking! I wont be flying them anytime soon.

Thanks everybody, I hardly slept last night, DH got on the phone to Delta this morning and sorted out a flight for us, Monday night, we used some leftover Delta credit and cash but I'll worry aboutb that when we get home, and nobody can explain why we weren't even told our ticket was cancelled.
And in the whole checkin area last night only 1 person tried to help us, 1 out of about 15.
So today when DH got off the phone we were debating what to do, where to go? The choice was San Diego or Palm Springs, deciding on PalmSprings we hired a car, Hotwired a hotel so off we go, we need to relax.

When life gives you lemons, you just gotta make vodka spiked lemonade...

I am still totally shocked they are allowed to cancel an international ticket did they give you credit for the cancelled flight?

Enjoy your extra 5 days at least you get to see somewhere else and i hope you have extended your travel insurance but i am wondering if they have helped you at all during this time?