Sprint/nextel sad

[LBKB]

I can only imagine what it feels like to lose the only voice recording you had of him and I think this is a tough situation for Sprint and probably more on your end to get what you want accomplished done (restoration of the line and voicemail).

I don't know if they keep back-up copies of voicemail recordings, but if they do, it's just a matter of getting to the right person who understands what you need. If they don't, as hard as it may be, you may have to understand there is never going to be a solution. Accidents happen, as you know all too well, no one meant for you to lose the line, it just happened.

I don't think this is lawsuit worthy as another poster mentioned, but a well tailored letter to the CEO, Chief Marketing Officer, etc. may be well deserved to explain what it meant to you to have his voice available and what it felt like to lose that forever.

A letter to ceo and It's my new mission to spread the word how AWEFUL sprint is and cold hearted. Yes I understand accidents happen you dont need to remind me I LIVE with that thought daily thanks for the lovely reminder so thoughtful. Also You have no more proof that "no one meant for you to lose the line, it just happened" than I have proof they meant for this to happen!!!!!!!!!

 

[LBKB]

I'm very sorry for your loss

I imagine there is little they can do if it is gone..they might keep back ups somewhere but it's possible they don't keep back ups of that type of thing (privacy reasons).

While I can understand your upset and grief I do not see this as something worthy of a lawsuit. Sprint/Nextel made an error but did not commit a malicious act against you..they have absolutely no way of knowing the circumstances or know how important the message was to you.

It's possible you ended up with a bad or lazy customer service agent and you can certainly try again to see if you can be connected to someone who might really be able to help you or give you definite answers about the possibility of restoring the voicemail.

Just a reminder sprint DID know what happened with my son as they fixed the damage phone from accident the 2 weeks later turned it off. Also local store people totally understand my side and also said they cant believe this and are embarressed of the way corporate is handling this....


Just LOVE all the love and support here once again wow. Thanks for the few who do have nice and positive things to say My son doesnt have to deal with all the unthoughtful and unkind people any more.

 

[sunshinehighway]

I am sorry for your loss.

The situation with Sprint is unfortunate. Since it seems the message is gone, what do you want Sprint to do about it? You have to figure out what exactly you want from them to be satisfied.

 

[LBKB]

I am sorry for your loss.

The situation with Sprint is unfortunate. Since it seems the message is gone, what do you want Sprint to do about it? You have to figure out what exactly you want from them to be satisfied.

WOW I hope none of you have to deal with what sprint is doing to us!!!!!!!!
I Already know "I have to figure out what exactly we want from them to be satisfied" They said they will do NOTHING!!!!!!!!!!!

Is this right of sprint is my ? We dont think so they have admitted being the reason they messed up for loosing it and was their wrong doing but will do NOTHING because of it. So not right.... They make us follow through on contracts but due to their stupid people they loose things but they dont have to be held accountable WRONG !!!!

Put yourself in our shoes just for a minute and TRY to understand maybe then you'll understand half of what were feeling. I hope none of you have to go through this cause its HELL on earth.

 

[mdsoccermom]

WOW I hope none of you have to deal with what sprint is doing to us!!!!!!!!
I Already know "I have to figure out what exactly we want from them to be satisfied" They said they will do NOTHING!!!!!!!!!!!

Is this right of sprint is my ? We dont think so they have admitted being the reason they messed up for loosing it and was their wrong doing but will do NOTHING because of it. So not right.... They make us follow through on contracts but due to their stupid people they loose things but they dont have to be held accountable WRONG !!!!

Put yourself in our shoes just for a minute and TRY to understand maybe then you'll understand half of what were feeling. I hope none of you have to go through this cause its HELL on earth.

But what exactly do you want them to DO? You say you want them to be held accountable, but how? They admitted they were wrong, so what further action do you want them to take?

 

[sunshinehighway]

WOW I hope none of you have to deal with what sprint is doing to us!!!!!!!!
I Already know "I have to figure out what exactly we want from them to be satisfied" They said they will do NOTHING!!!!!!!!!!!

Is this right of sprint is my ? We dont think so they have admitted being the reason they messed up for loosing it and was their wrong doing but will do NOTHING because of it. So not right.... They make us follow through on contracts but due to their stupid people they loose things but they dont have to be held accountable WRONG !!!!

Put yourself in our shoes just for a minute and TRY to understand maybe then you'll understand half of what were feeling. I hope none of you have to go through this cause its HELL on earth.

If that's the attitude you have when dealing with the people at Sprint, I can see why you are getting nowhere with them.

I wasn't mean or snarky towards you. I offered advice. They can't get the message back for you, so what can they do to make you satisfied? If the answer is nothing, then you are wasting both your time and theirs.

 

[LBKB]

If that's the attitude you have when dealing with the people at Sprint, I can see why you are getting nowhere with them.

I wasn't mean or snarky towards you. I offered advice. They can't get the message back for you, so what can they do to make you satisfied? If the answer is nothing, then you are wasting both your time and theirs.

Ive told them wht to do that would satisfy me but they said they wont do ANYTHING!!!!!!!!!

 

[jlewisinsyr]

Ive told them wht to do that would satisfy me but they said they wont do ANYTHING!!!!!!!!!

And that is?

A letter to ceo and It's my new mission to spread the word how AWEFUL sprint is and cold hearted. Yes I understand accidents happen you dont need to remind me I LIVE with that thought daily thanks for the lovely reminder so thoughtful. Also You have no more proof that "no one meant for you to lose the line, it just happened" than I have proof they meant for this to happen!!!!!!!!!

So you think they would intentionally delete a line, intentionally delete a voicemail message just to spite you or cause you grief? I don't mean to be a jerk, but I think overall, you are emotional, and rightfully so, but I think you also are overreacting with a no win solution.

You are not the only one to ever had something tragic in their lives happen and lose something so meaningful to you that reminded you of the joy before the tragic accident. However, remember, nothing can take away your love and your memories.

Maybe this would be a good time for you to step away from posting, take a deep breath and understand that no one has been unthoughtful or unkind in this thread. You are also assuming that no one could ever have gone through something similar and could have some good advice on how to cope or at least put it in perspective.

 

[WishingOnAStar]

I am so sorry for your loss. What a horrible thing for you to have to endure after the loss of your son.

You may want to ask some of his friends if they have any video of him. Kids these days seem to video everything with their smart phones. You might get lucky.

 

[kaytieeldr]

Ive told them wht to do that would satisfy me but they said they wont do ANYTHING!!!!!!!!!

Based on what you've written, it seems you want them to either get the recording back for you, or allow you to break the contract. Chances are, the outgoing voice-mail message can't be retrieved, so you need to focus on breaking the contact.

Everybody in this thread has been empathetic, and where questions are asked, it's to clarify; with specific information people can give specific advice.

Google Sprint Executive customer service. Work with them.

Nobody you're talking to, here or at Sprint, made the changes to your son's account. Talk, don't yell. And don't threaten. If you don't feel you can remain calm, let someone else work with Sprint on your behalf.

I understand you're in a lot of pain right now, but with all due respect - it's not Sprint's responsibility that you don't have any recordings of your son.

 

[Poohforyou]

I'm so sorry for your loss. Is there a friend that could draft a clear, calm and concise letter to sprints Ceo requesting your son's voice message be restored? Understandably you're very emotional right now and probably not in the best frame of mind to deal with this successfully.

 

[Lorelei Lee]

I am so sorry for your loss. I cannot imagine the pain you must be feeling.

I know you are hurting and upset. And you feel Sprint's customer service was horrible.

They made a mistake. From your perspective it was a horrific mistake. From their perspective it wasn't as significant.

They can't bring your son's voice recording back. They can't bring your son back. And that, I think, is the problem. You're angry about losing your son and focusing that anger on Sprint.

What do you want Sprint to do? How can you accomplish this? And will it satisfy you? You probably need someone who is not as emotionally involved as you are to deal with Sprint right now.

Can I ask the pertinent questions? Was your son's phone a line on your account or was it a separate account in his name? When you brought the phone in to the local office to be repaired did you tell them what had happened? And I'm not clear on how the phone got turned off. What exactly happened?


From what you said so far this sounds like a horrid mistake, but only a mistake. Not anything lawsuit worthy.

 

[Swan4Me]

Put yourself in our shoes just for a minute and TRY to understand maybe then you'll understand half of what were feeling. I hope none of you have to go through this cause its HELL on earth.

My father and FIL are deceased and I never had any recordings of them-I dont feel like I am living a hell on earth because of it. i am willing to bet most deceased persons dont have a recording of their voice for loved ones.

OP-you really seem to be channelling all your anger of your son's death to this mistake-i really advise you get some counselling(hugs)

i also dont understand what the plan was-were you going to pay for theis phone forever to hear his voice? Why didnt you re-record it to another source?

 

[Nancyg56]

Lauri- was the account in your name or in your son's? I called my son to see if there was anything that you could do.

He said that would determine if you had any recourse, and he was not sure if there was any. If the account was in your name and the company lost the recording then you may be able to push for them to attempt to retrieve it. These recordings are gone as far as the company is concerned but there may be some sort of digital backup (he does not know for sure about Sprint). If there is it generally would be be a huge deal for the company to retrieve one but if they lost something so precious because of carelessness or negligence you may be able to make that happen.

If the account was in your son's name he doubts that the company will do more than apologize because as far as Sprint is concerned you do not have a "vested" interest in the account.

I saw this and feel so badly that you have lost one more link to your son. I do not understand the lack of compassion that has been sent your way by Sprint. I do not know what you have asked them to do in order to rectify their error but it seems to me that from what you have said whoever is speaking for this company has been very badly trained.

 

[MaryAnnDVC]

My father and FIL are deceased and I never had any recordings of them-I dont feel like I am living a hell on earth because of it. i am willing to bet most deceased persons dont have a recording of their voice for loved ones.

OP-you really seem to be channelling all your anger of your son's death to this mistake-i really advise you get some counselling(hugs)

i also dont understand what the plan was-were you going to pay for theis phone forever to hear his voice? Why didnt you re-record it to another source?

Ruth, altho I loved my father and FIL, I would hardly compare them to the loss of one of my children. Perhaps the OP didn't copy the recording YET as she wasn't expecting to lose the recording yet. If the loss of the only recording of her son (I'd say comparable to losing all pictures of a loved one...you do understand that many people say that what they'd grab in a fire is pictures?) is a hell she's feeling now, then what does that have to do with you and your losses? ETA: one more thing Ruth...it's not just not having the recording...it's having had it and lost it.

OP. I hope you can find some peace after this terrible loss; I can't even imagine what you're going through, and pray I never have to know.

 

[MistressMerryweather]

I'm so sorry. I know how devastating that is. I lost my brother a few months ago and lost the texts he sent me the night before he died unexpectedly. When I found the texts were gone, it was like he died all over again. It is truly devastating.

 

[dakcp2001]

Your anger is understandable, however, at this point all that can be done is break the contract. I would recommend having someone call on your behalf about this as your emotion is probably coming across in the phone conversations and you are not getting anywhere. You need someone to do this for you, give them your bill and account number and bill and have them take care of this for you. As far as I know this voicemail cannot be retrieved. This was not done on purpose to hurt you, no one who answers the phone is the one responsible for this error, and they are the ones bearing the brunt of your anger. Just from reading your responses, we are able to see your anger and there is no way that is going to help wen calling a customer service call center. I am so sorry this happened to you! I am sorry for the loss of your son!

Have someone else make this call for you.

 

[zarcar]

I'm so sorry for your loss Why don't you try emailing the CEO of Sprint? Daniel.R.Hesse@sprint.com You may get a much better response via email. Wishing you & your family some happier news <3

 

[WebmasterKathy]

I am so sorry for your loss. I know that hearing your precious son's voice once again would mean the world to you.

 

[Janepod]

I am very sorry for your loss.

Why don't you contact some of your son's friends and see if they have recordings? I don't know how old he was, but young people these days record all kinds of things. You may be able to turn something up. You could go through the address book/contacts on his phone (those should still be saved) and call or text people. Best of luck.