Any info on Concierge Role??

[WDWisMyLaughingPlace]

figmentfan6, I don't mean to be a pain, but I just want to make sure you got the PM I sent. I'm new to the functions of the board, so I want to make sure I sent it correctly. My sent message isn't coming up in my Control Panel, so I was wondering if that's just a glitch or maybe the message didn't send. Thanks!

 

[BrookeDoesDisney]

Hey guys! I was just accepted as a Concierge for Spring Advantage 2013 and the website isn't really clear about what the role specifically is. Can you shed any extra light on what I'll be doing?

Thanks!!!

 

[stephanie224]

Hey guys! I was just accepted as a Concierge for Spring Advantage 2013 and the website isn't really clear about what the role specifically is. Can you shed any extra light on what I'll be doing?

Thanks!!!

Hello! I was also just accepted into the DCP as a concierge too! From what I've read, the role is going to consist of working with guests at the front desk, as well as catering to the VIP guests (which sounds really cool) and being there to solve any guest issues. Think of it as guest services, only at one of the hotels (I think?) . I have still yet to find other people with this role, so I'm also eager to find out more info about the role.
Is your arrival date February 4th? =]

 

[BrookeDoesDisney]

Hello! I was also just accepted into the DCP as a concierge too! From what I've read, the role is going to consist of working with guests at the front desk, as well as catering to the VIP guests (which sounds really cool) and being there to solve any guest issues. Think of it as guest services, only at one of the hotels (I think?) . I have still yet to find other people with this role, so I'm also eager to find out more info about the role.
Is your arrival date February 4th? =]

Im actually coming in on January 14, but yay we will be there together!

 

[WDWismylife]

Hello, I was also just accepted into the Disney College Program for Spring 2013! I was chosen as a concierge as well! When I read, "check in VIP's and celebrities" as part of the job description, it seems my dream is coming true! Is anyone else a Hospitality major like I am? This is going to be so much fun!

 

[SyracuseWolvrine]

A lot of what you'll do as a concierge is sell tickets and make dining reservations. You'll get very good at saying "I'm sorry, there is nothing available for CRT, Ohana, Chef Mickey's, or Le Cellier. Would you like to eat at The Wave or Biergarten?"

(Former FT concierge here ... still basically in resorts, but in a vastly different role)

 

[AnimalKingdomDVC]

Hi! Another spring 2013 concierge here! I applied, interviewed and got this role which was my first choice!! I do have years of booking Disney travel for an agency, which is why I thought I got it! Looking forward to this!! My dream job!

 

[BrookeDoesDisney]

Hi! Another spring 2013 concierge here! I applied, interviewed and got this role which was my first choice!! I do have years of booking Disney travel for an agency, which is why I thought I got it! Looking forward to this!! My dream job!

Hey!! Me too, cant wait to get there and meet all my fellow concierge's

 

[fall08CP]

I did concierge FA10 and loved it! It's a great role. Couple differences from other roles: you'll tend to work with mostly ICPs and full time CMs. I was the only American concierge CP at my location, and there were 4 ICPs. Training seems to last forever. You have to go through front desk training, which is a week of computer learning and 2-3(?) weeks on the job. Then another week of computer training for concierge, followed by 5-7 days on the job. Note that I did my training back when we had DPMS (the horror!) and I've never used LILO, but I've heard it's much more user friendly.

When I did shifts on the front desk, I occasionally got graveyard shift (10pm-8:30am), so your schedule can truly be all over the place. I hope you have a car because resort busses are a nightmare, especially at night.

I was only in concierge 2 months before getting pulled for a PI, but I loved concierge 100000x more than my PI and wished I never left! You get tons of perks- I got free cirque de soliel for two, free restaurant meals to review (I was the 1st non-staff to ever be seated at via Napoli!) and after I left my icp friends got not so scary tickets, very merry tickets, and random magical moments. The PI was less magical I was about to be trained club concierge, so taht's another fun option, but I took the PI instead.

I've found that resort CMs tend to be more like family than park CMs, having worked extensively in both. You all work crazy hours together and bond over the ridiculous guest requests. 2 years later, I still keep in touch with everyone from the resort and try to visit twice a year. We always did Halloween, Thanksgiving, and Xmas potlucks and celebrated birthdays. It was awesome!

It is a competitive role, and I was the only one in my training without a hospitality degree. You need to have thick skin because guests can be really mean. When I worked in parks, even though I was in a spieling role, it felt robotic. Resorts are the complete opposite. Your brain will hurt by the end of the night, but you also know you've made a major difference for your guests

 

[BrookeDoesDisney]

I did concierge FA10 and loved it! It's a great role. Couple differences from other roles: you'll tend to work with mostly ICPs and full time CMs. I was the only American concierge CP at my location, and there were 4 ICPs. Training seems to last forever. You have to go through front desk training, which is a week of computer learning and 2-3(?) weeks on the job. Then another week of computer training for concierge, followed by 5-7 days on the job. Note that I did my training back when we had DPMS (the horror!) and I've never used LILO, but I've heard it's much more user friendly.

When I did shifts on the front desk, I occasionally got graveyard shift (10pm-8:30am), so your schedule can truly be all over the place. I hope you have a car because resort busses are a nightmare, especially at night.

I was only in concierge 2 months before getting pulled for a PI, but I loved concierge 100000x more than my PI and wished I never left! You get tons of perks- I got free cirque de soliel for two, free restaurant meals to review (I was the 1st non-staff to ever be seated at via Napoli!) and after I left my icp friends got not so scary tickets, very merry tickets, and random magical moments. The PI was less magical I was about to be trained club concierge, so taht's another fun option, but I took the PI instead.

I've found that resort CMs tend to be more like family than park CMs, having worked extensively in both. You all work crazy hours together and bond over the ridiculous guest requests. 2 years later, I still keep in touch with everyone from the resort and try to visit twice a year. We always did Halloween, Thanksgiving, and Xmas potlucks and celebrated birthdays. It was awesome!

It is a competitive role, and I was the only one in my training without a hospitality degree. You need to have thick skin because guests can be really mean. When I worked in parks, even though I was in a spieling role, it felt robotic. Resorts are the complete opposite. Your brain will hurt by the end of the night, but you also know you've made a major difference for your guests

Thank you so much for all the information this really really helps!

 

[SanFranciscan]

Okay so you don't have hospitality experience or your school doesn't have a hospitaity program, but you want a concierge role at WDW? How is your sales experience? I remember an article in the San Francisco Chronicle, written by a possibly just jealous writer, who was making a fuss that concierges would recommend whatever places paid the concierge a commision directly or a kickback to the hotel while he wanted for the concierge to be a wheeler and dealer pulling strings on his behalf like in the urban legends I guess. Yet you would be approached by people who expected you to sell them on Disney and would therefore not get mad that you were not recommending a competitor of Disney. If you have sales experience, talk to the recruiter about your ability to turn an inquiry into a sale.

 

[SyracuseWolvrine]

Disney's idea of the concierge role is different than concierges in big cities. At Disney, probably 85-90% of the role is making dining reservations for Disney restaurants. They use the same reservation system that the folks at Disney Reservation Center do, no special authority or power to make tables appear.

I have heard stories about one or two Disney Concierge that have received an "thank you envelope" after making a reservation for a guest at an off-site restaurant, but those stories are very few and far between. It's not unheard of to assist a guest with this, I think I made reservations at off-site restaurants less than a dozen times in a year and a half as a Concierge, and I never received a "thank you envelope" from the restaurant.

 

[emmacakke]

Hi! I'm so excited to find someone who actually worked as a concierge!! I saw from one of the threads that a concierge is trained for front desk, once trained can you ever take hours from someone who works front desk? Also, how many hours did you usually work in a week? Was it hard to switch/take days off/find coverage? How were the costumes? Sorry I know I have so many questions!!