1. Eddy, Panos, and Tom were very helpful in a lot of ways - like printing out a daily itinerary and rearranging my appointments/booking as needed, re-printing lost Port Adventure tickets even for our family member not in concierge, giving us "birthday packets" for kids with a greeting poster, birthday buttons, 10-minute arcade cards, taking care of my photo mat for character signatures.
2. I love the lounge and the stuff in it. I also love all the staff there (Ida mixed the drinks, and there was always another staff refilling the buffet). The food were presented very nicely, I loved the chocolate pop most, the one with the edible stick (wafer). The lounge is guest services in a relaxed room, I didn't need to wait long to get something done and I don't even need to know the details on how things gets done. I just wish they don't close at 10pm.
3. I love Jose, he was our host and he's just perfect. Wished I could take him home
He always had time for us, as if he doesn't already have enough to do. Our room was always neat and tidy and it was arranged in an engaging way with decorative towel animals or items delivered to our room, we have 3 small children with us and we were always zipping in/out.
4. Yes, we had the 2 white robes and matching slippers in-room. We can pick the pillows, but really didn't had to as the ones we got gave us a good night's sleep. We can also order in-room continental breakfast on Disembarkation morning, but we wanted to go to Cabanas so didn't use the privilege.
5. Love the convenience from check-in, check-out - resting in concierge-only spaces. I just hope the perks extend to theater-seating, deck-party reserved area, priority line for character meets in Atrium and photos.
6. Will do concierge again when budget allows.
Forgot to add we also had fresh fruit basket when we arrived, our "cool box" was stocked with 2 bottles of Evian and about 6 cans of sodas for free. Since we didn't finish the sodas, we don't know if it gets restocked (I forgot to ask Jose). I got a
DCL lithograph, personal invites for Concierge-only events such as character-meets (we didn't attend). DH took advantage of the pre-dinner cocktails in the lounge. We got free Internet (had to pay the initial $40 but it gets refunded to you). We were able to view our Shutters photos on the lounge and order from there. All the MDR menus are available in the lounge as well, so you can preview it before you enter the dining rooms. Extra Navigators are available on a shelf.
