We are going to Disney for Xmas...with my DH's entire family...15 in total. I called and made our ADRs around the 180 day mark...back in June. I made 5 ADRs originally...all for 15 people....that's why I called instead of doing it online since you can only book for up to 14 online. Now I wished I had just booked 2 tables for each place and done it online. I logged into my reservations on Disney site and noticed that my Ohana ADR is only for 14. I called them tonight and got the "yup...you have a table for 14. thanks. have a magical day" brush off. I say "but I asked for a table of 15" to which she replied "let me see.........we have nothing available...Ohana is all booked for that day. thanks. have a magical day". I say "whoa...I called back in June to make sure we got the ADRs we wanted and I booked all my ADRs for 15...she messed this one up...can I speak to a manager" and her reply was "sorry, there isn't a manager available to speak with you. you can e-mail bla bla bla". Seriously!!!! So, I hang up and figure I'll call back tomorrow and ask for a manager. And here's where it gets even better. I go back onto my reservations page on the website, just to check over everything. I notice that the Whispering Canyon on 12/24 that I canceled last night...it's still there....so I hit cancel and then realize the Biergarten Candle Light package that I had booked(to replace Whisp Canyon on 12/24) last night was not there. I click on the 'find your missing resie' button and plug in my confirmation # and phone #...and yup, you guessed it, NO RESIE. I put in all 3 of our phone #s, just to be sure and re-typed it several times...nope, not there. After I booked it, over the phone last night, I asked her to cancel the Whisp Canyon ADR and she must have accidentally cancelled Biergarten instead. OMFG!!!!!!!! So, I went online and managed to find the Biergarten CP package for 10 of us (table of 6 and table of 4)...5 were already taken since last night. I also could get a non-CP table for 5, but it's 30 minutes before the CP tables. I guess we'll make it work. I booked the Hoop-Dee-Doo today and since we are going to be using the TIW card, I wanted to be sure what show time we could get the discount on. I e-mailed the TIW people and while I was waiting for a response, I called the dining # and they told me the latest show would be discounted. Good thing I didn't book it, because the TIW folks e-mailed back and said "no not the late show, but the 4:00 show". I'm going to avoid calling the dining # anymore.