DisneyDame27
Going to my happy place - Disneyworld
- Joined
- Feb 5, 2005
Hi all - I don't usually post (I'm one of the stalkers) but I wanted to share an experience I had recently with Member Services. I was disappointed when booking our last trip and sent them off an email letting them know.
I had a bone to pick with DVC & wanted to vent so I did. My issues ranged from not being able to book a room at my home resort(Saratoga Springs and not during a busy time-but they had no "availability"? Please it's huge!), the price increase per stay, member discounts, ADR's etc. It was just not a good experience this time around. Don't get me wrong - I love Disney & will continue to visit but there were some things I needed to get off my chest and did. I also let them know that I was disappointed in the fact that they were not as loyal to us (members/Disney fans) as we were to them!
Anyway - I got return emails & calls. I was polite and expressed my disappointment. I was surprised at the response I received. Bottom line - they need to hear from us if we are going to change things. So don't be afraid to let them know how you feel.
I had a bone to pick with DVC & wanted to vent so I did. My issues ranged from not being able to book a room at my home resort(Saratoga Springs and not during a busy time-but they had no "availability"? Please it's huge!), the price increase per stay, member discounts, ADR's etc. It was just not a good experience this time around. Don't get me wrong - I love Disney & will continue to visit but there were some things I needed to get off my chest and did. I also let them know that I was disappointed in the fact that they were not as loyal to us (members/Disney fans) as we were to them!
Anyway - I got return emails & calls. I was polite and expressed my disappointment. I was surprised at the response I received. Bottom line - they need to hear from us if we are going to change things. So don't be afraid to let them know how you feel.