dkostel
DIS Veteran
- Joined
- Jul 23, 2002
Called the reservation line (w-disney) today and am thoroughly annoyed by the new automated system. I'm used to pressing a button for no grand gathering, yes I've been before, yes more than 5 times and viola, person. Today I spoke my phone #, address #, zip code, spelled my last name and first name all in addition to the usual questions, just to get to a CM. And then I had to give that CM that information all over again in the course of making the reservation. I've always thought of such extensive automated systems as being for a customer service line, someplace where they actually want you to hang up. Not for an order taking line where they are actually generating business. If Disney reads these boards, please lose the new system.
On the upside, I got the GF for $266/night, score
On the upside, I got the GF for $266/night, score