We were on the Free Dining Plan and wanted to transfer our park tickets from our key card to paper tickets as we weren't using them for this trip. We were advised by the Conceige at the Pop to go to DTD which we did
the CM at the time said that it wasn't a problem it takes a little while
as we had a dining reservation he said to come back afterwards which we did
we saw another CM whom was going to do it
,but the computer system went down even the one on Westside
..so we ended up going back the following day which was a complete different story,,,,,she was really rude to say the least she said that it could only be done once we checked out of our room otherwise we would loose our room reservation
.I tried to explain that was not possible as we had Disney Express pick up at 06:45 the following morning
.she reluctently did the transaction and when she handed back our room key she said "good luck you probably won't a room reservation tonight" at which point we rushed back to our resort
thankfully it was fine.,,,the CM at the pop said that she should have never said that was wrong and we should have complained and asked to speak to a manager
.we also asked about dining reservations for that evening
she said that it was not possible to check reservations for the same day??? Which I knew was wrong straight away *** the Pop had checked for us a couple of days before for same night dining reservation,..we were going to spend the afternoon at DTD but ended up rushing back to the hotel
.there was no Disney Magic about this CM.
Thank you I will try this email address also...
Sorry to rant