(Thumbs down to Disney, not directed at Luv2Roam in any way.)
Really there is no reason not to book on-line if for whatever reason that is coming up with a better price.
I would think there must be something different between the two. But for a lesser amount, just book the on line quote.
I disagree. If you read the fine print, the cancellation and payment terms are better if you call to actually book. DO use the webpage though. I always like two sources on verification when I'm spending a thousand dollars or more.
Personally though I do find the website very useful. I compare prices, see what room sare available, and verify what the CM's are saying.
Sadly, it happens more often than not that I now get incorrect information from CRO. I called about a month ago asking about the 7/4/3 offer and got the wrong info. Called back and a different CM told me something totally different. The first cm said the 7/4/3 offer was over (It wasn't). The second CM told me I could modify my tickets up until arrival and still get the 7/4/3 discount. Maybe that is true, as they have now extended the 7/4/3 offer beyond the second deadline - which was then Jan 24th. Maybe she knew they were going to extend the offer....but at the time being able to modify the tickets beyond that date that the deal was offered (as has always been the case in the past) was not an option as far as I could tell. Generally, most CM's are not allowed to tell you info before it is released to the public, at least as far as I know.
Today I called to book a room and again was given totally false information. This time I'm almost certain it was not a misinformed CM, but someone truly trying to give me mis-information. I asked about using the $200 gift card for food and was told it could NOT be used for food (false). I thought he was right for a moment and almost didn't book....but he also added in almost a nasty tone, "Well THAT'S why they offer the dining plan. Why would they offer the dining plan and a gift card you can use for food?"
YIKES!
It scares me to think of how many people are booking trips to WDW with flat out false information! In that sense, booking via the website is more reliable.
When dealing twith CRO, it REALLY has become a situation of BUYER BEWARE!
It's a shame buying something as expensive as a WDW vacation has to be this way. It's not the Disney level of quality. It's more on par with what I expect from timeshare salesmen.
One last thing though...the website is terrifically annoying in that every time you adjust a date or something.....it resets your ticket and dining options. I HATE that! It takes forever to compare different options because you have to keep re-entering the SAME INFORMATION!