I had my first negative experience with a Split Stay and dealing with Groceries.
I stayed at AKV Kidani 2 bed Sav for 4 nights then we changed to GFV 2 bed lake view - Dec 2023
I had purchased groceries for our 6 adults who like to have breakfast and snacks whenever.
Upon doing the transfer I was told Disney no longer will keep your groceries refrigerated when you
transfer to the next resort. I asked when that change went into effect - believe me they did NOT want to tell me
and I said I have always done this prior on split stays so I know something changed - they said it changed during
Covid and has not changed back. I asked to be called by the manager.
A few hours later a manager did call - they were already not happy to call me. It was not a pleasant 'disney magic'
conversation.
They said I could provide my own transportation and/or get an Uber to transfer the refrigerated groceries myself.
So moral of the story - if you stay at a resort and switch rooms at the same resort - you are fine. They will keep those refrigerated.
However transferring to a different DVC resort - your groceries will be put somewhere unrefrigerated (they told me they are put
in a main place where luggage is).
One of things I loved about DVC Disney in the past was when it's tricky to make reservations and you do a split stay
I could count on a great experience with the transfer. I guess times change.
Hoping I help save someone grief.
I do believe I ended my call with saying 'Thank you for being less than helpful'.
I did mention how they should INFORM DVC members of this particular change.
I stayed at AKV Kidani 2 bed Sav for 4 nights then we changed to GFV 2 bed lake view - Dec 2023
I had purchased groceries for our 6 adults who like to have breakfast and snacks whenever.
Upon doing the transfer I was told Disney no longer will keep your groceries refrigerated when you
transfer to the next resort. I asked when that change went into effect - believe me they did NOT want to tell me
and I said I have always done this prior on split stays so I know something changed - they said it changed during
Covid and has not changed back. I asked to be called by the manager.
A few hours later a manager did call - they were already not happy to call me. It was not a pleasant 'disney magic'
conversation.
They said I could provide my own transportation and/or get an Uber to transfer the refrigerated groceries myself.
So moral of the story - if you stay at a resort and switch rooms at the same resort - you are fine. They will keep those refrigerated.
However transferring to a different DVC resort - your groceries will be put somewhere unrefrigerated (they told me they are put
in a main place where luggage is).
One of things I loved about DVC Disney in the past was when it's tricky to make reservations and you do a split stay
I could count on a great experience with the transfer. I guess times change.
Hoping I help save someone grief.
I do believe I ended my call with saying 'Thank you for being less than helpful'.
I did mention how they should INFORM DVC members of this particular change.