You HAVE to try this!! EBAY your way to DISNEY!!

[CarolJ]

Originally posted by CarolJ

I have a dilemma. I put down in my auction which ends Sunday that I would include with a study book an added bonus of an actual test with a study book. There are 5 bids on them. A friend asked to borrow it before I sold it and told me it was sample questions rather than an actual test. It's better because it contains 150 questions, most which have been used on the test, while an actual test would only contain 50 questions. However, I don't want to deceive the high bidder or future bidders so what do I do?
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Posted by DisneyChrista

Can't you add to the desciption if there is a bid? I know you can not change it but i thought you could ADD to it?? Just add a little note saying, due to error that it is not an actual test but 3 TIMES the sample questions. Playing up that they are getting MORE sample questions then they would on a "actual" test

Thank you for your help. I e-mailed the 3 bidders and told them they could retract their bids if they no longer wanted the item. A seller can add to a description so I then put the correction in large red print, but I emphasized that they are actually getting more questions. It really stands out so I think everyone will see it, I hope!

 

[jennymouse]

I have a question. I have an item up for auction that I used a reserve on because I don't want to take less for this particular item. I've got 2 bids on it, but the high bid is lower than the reserve. I'm assuming that I don't have to sell it for the lower bidding price, correct? I realize that I should have fully understood the "reserve" thing before I used it, but I though I understood it. I guess what I actually should have done, would be to make the starting bid my reserve price that I wouldn't take less for? Duh, I know.

 

[claudia]

I have a question. I have an item up for auction that I used a reserve on because I don't want to take less for this particular item. I've got 2 bids on it, but the high bid is lower than the reserve. I'm assuming that I don't have to sell it for the lower bidding price, correct? I realize that I should have fully understood the "reserve" thing before I used it, but I though I understood it. I guess what I actually should have done, would be to make the starting bid my reserve price that I wouldn't take less for? Duh, I know.

You are correct....unless a bidder meets your reserve price you do not have to sell. You shouldn't list an auction with the start price as your reserve because then you would be charged a fee to use the "reserve auction" when in actuality the first bid would have met your price. By using the reserve, it allowed you to start the bidding at a lower price (which might also give you a lower listing fee) and by doing this I believe you will attract more bidders who are willing to try to be the one to get it at your reserve price. Selling on ebay truly is a game of strategy!!!
You are doing just fine!!!

 

[jennymouse]

Originally posted by claudia
You are correct....unless a bidder meets your reserve price you do not have to sell. You shouldn't list an auction with the start price as your reserve because then you would be charged a fee to use the "reserve auction" when in actuality the first bid would have met your price. By using the reserve, it allowed you to start the bidding at a lower price (which might also give you a lower listing fee) and by doing this I believe you will attract more bidders who are willing to try to be the one to get it at your reserve price. Selling on ebay truly is a game of strategy!!!
You are doing just fine!!!

Thanks, Claudia. I think I'm at the point where I'm beginning to second guess myself. With these bidders holding off until the last minutes to bid, you just about have to either start the bid at a higher price or use reserve otherwise you're just giving the stuff away. I let a fantastic, practically new rug go for .99 cents on my first ever auction because I was trying to avoid high fees. I've decided you can't get away from high fees.

 

[FFerret]

Originally posted by C.Ann
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The very first auction I listed - just one item - was an ink cartridge - and it went for WAAAY more than I thought it would! After that, I was totally hooked!! LOL

Don't get nervous if you don't get any bids right away though.. The last month or so the trend has been for buyers to not bid until the last day - or even the last few minutes..

Good luck - and welcome to our little club!

Thanks so much, C. Ann

 

[Madi100]

You are correct....unless a bidder meets your reserve price you do not have to sell. You shouldn't list an auction with the start price as your reserve because then you would be charged a fee to use the "reserve auction" when in actuality the first bid would have met your price. By using the reserve, it allowed you to start the bidding at a lower price (which might also give you a lower listing fee) and by doing this I believe you will attract more bidders who are willing to try to be the one to get it at your reserve price. Selling on ebay truly is a game of strategy!!!

Correct me if I'm wrong, but don't you pay listing prices based on your reserve price?

 

[disneychrista]

Originally posted by claudia
If you have followed the sellers rules according to paypal then you will not be held responsible for lost/missing shipments. This means that you had to send to a "confirmed address", shipped within 7 days of receiving the payment, and can provide resonable proof of shipment that can be tracked online. If the person files a chargeback with their credit card company you have 3 days to provide info....if not paypal will allow you 7 days. So ultimately if you cannot provide this info to paypal, the seller will be issued a chargeback plus a fee....I think it is $10.00......also they can file a fraud complaint with ebay....and the process is similar. There is a limit of these any seller can get, and once the limit is reached you will no longer be able to use ebay or paypal.....what it boils down to, IF a buyer files a claim and you cannot prove that the shipment was received you will ultimately have to refund the costs plus a fee. This is why you will see a seller refund.
Which is one of the main reasons that I ship priority with a delivery confirmation.

But isn't all this assuming that you used PayPal and/or accepted a credit card?

 

[claudia]

But isn't all this assuming that you used PayPal and/or accepted a credit card?

These are the rules for ebay as well...on ebay they can file a fraud complaint...if they used paypal or a credit card, ebay will direct them there to begin the complaint. If they did not pay with a credit card or by paypal, ebay will pursue the complaint. A buyer can still file a fraud complaint with ebay, but if the transaction was in cash, ebay will suggest the buyer and seller try to work it out, ask seller to contact shipper to see where the package may be, etc. In the end it is between the 2 parties. I would think that if a seller received enough of these complaints ebay would pursue if further, as they do with non-paying bidders.
In fairness to both parties, the seller must prove they have shipped the item as the buyer must prove he did not receive the item.
That is why so many buyers like to use credit cards/paypal.
The best way for a seller to protect themselves from having buyers say that they didn't receive the item is to use delivery confirmation on all the packages they send out. This way you have the proof if the package was received, and if not, it gives you a way to have the package traced. It would certainly discourage any buyer from filing any kind of complaint against you and if they did, your proof would eliminate the complaint. Then if you still receive a negative you can write in your response to the complaint the out come of the trace. Keeps buyers from being less than honest...and shows future buyers that they can buy from you with no worry.

 

[claudia]

Correct me if I'm wrong, but don't you pay listing prices based on your reserve price?

No, I was wrong....you are absolutely correct, it is by the reserve price. sorry

 

[C.Ann]

Originally posted by claudia
These are the rules for ebay as well...on ebay they can file a fraud complaint...if they used paypal or a credit card, ebay will direct them there to begin the complaint. If they did not pay with a credit card or by paypal, ebay will pursue the complaint.

In fairness to both parties, the seller must prove they have shipped the item as the buyer must prove he did not receive the item.

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This is one of the main reasons that I have chosen to ALWAYS use Delivery Confirmation - regardless of the size or value of the item.. By printing it out on-line it's only 13 cents - and probably the best 13 cents I will ever spend..

Just today I received an email from someone questioning where their item was.. I pulled out my DC slip, tracked it on-line, and it states it was delivered on August 30th.. I emailed him the info - as well as the DC tracking # - and now it's pretty much up to him to figure out where the package is..

Without the DC, I would have no choice but to refund his money - or subject myself to an investigation as to whether or not I ever shipped the item.. It would probably result in a HUGE negative as well if I refused to refund and that is someplace I don't want to go.. I can think of few negatives that would turn off a potential buyer MORE than someone stating the item was NEVER shipped!

Also, stating in your auctions that you are not responsible for lost or misdirected packages - or stating that you will not be responsible if the buyer doesn't purchase insurance - not only doesn't protect you from the rules of eBay or Paypal, but it also presents a very negative "buyer beware" tone to your auctions..

 

[MOCHI]

I would like to say how motivating and informative this thread has been. Like others reading this thread, I have also taken the plunge into EBay selling!

I do have a question regarding one of the auctions that I have going right now. I have included photos with all of my auctions. However on one particular auction the photo upload did not go through. Somehow this slipped my attention until after the fact. The auction now has 2 bids on it- but I am pretty sure it would do better with a photo. I have tried playing around with making a revision but because there are bids I cannot find a way to add the photo. Does anyone know if I have any way to fix this?

Thanks for any help!

 

[disneychrista]

From Ebay Shipping Concerns Page

Items that are lost or damaged during shipping are not eligible for eBay's Fraud Alert and Protection Claim programs unless you are the buyer and one of the following conditions apply:
You purchased shipping insurance and the seller failed to insure the item.
You purchased shipping insurance and your or the seller filed a claim with the shipping carrier, but the claim was denied due to poor packaging.
You purchased shipping insurance and your or the seller filed a claim with the shipping carrier, and the shipping carrier awarded the seller reimbursement but the seller failed to send a refund to you.

I take this to mean, that we as sellers are not responsible for uninsured packages.

 

[C.Ann]

Originally posted by disneychrista
From Ebay Shipping Concerns Page


I take this to mean, that we as sellers are not responsible for uninsured packages.

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Thanks for posting! I hadn't seen that before..

Personally I would prefer to spend the 13 cents per item rather than run the risk of a nasty "seller never shipped item" feedback - or to have to resort to adding negative disclaimers in my auctions that might very well turn prospective buyers off.. I can only speak for myself, but I would never bid on an auction filled with disclaimers (that's a HUGE "red flag" to me) - and I would think long and hard about a feedback that reported the item was never shipped and the seller couldn't produce any kind of verification that it was..

That's just me though.. I'm sure there may be others who would feel differently..

 

[Mommy Poppins]

Just upgraded my Paypal account to Premier. Hope it is worth it!!

 

[C.Ann]

Originally posted by Mommy Poppins
Just upgraded my Paypal account to Premier. Hope it is worth it!!

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Well if you're as lucky as I was, you'll see quite a dramatic increase in sales (impulse buyers) and it's great having the money in your account within a few minutes of the auction ending!!

Not to mention the 1.5% cash back if you use the debit card as a credit card for postage, shipping supplies - heck - even Disney Park passes, airfare, and what-have-you!!!

I've not regretted my decision to do so for one single minute!

 

[momof2OH]

Have a question???? I know that PayPal charges a fee if someone pays with a credit card, but do they also charge a fee if someone sends an e-check?
Thanks!!!

 

[C.Ann]

Originally posted by momof2OH
Have a question???? I know that PayPal charges a fee if someone pays with a credit card, but do they also charge a fee if someone sends an e-check?
Thanks!!!

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Someone else correct me if I'm wrong, but as I recall, no - they don't charge you for e-checks..

 

[momof2OH]

I originally didn't think they did, but then I was putting some paperwork away and noticed that they had taken a fee out. This is only the second E-check I have received and didn't notice the fee on the first one. I've tried looking on PayPals web site but can't find anything about it.

 

[disneychrista]

I have gotten one echeck through paypal and they did not take out a fee that I can find.

 

[momof2OH]

I just got off the phone with PayPal and they do take out fees on Echecks once you've upgraded to accept credit cards. I never knew this and only thought they took out fees for credit card payments.