C.Ann
#1- She may not have sent payment yet. Try emailing the buyer and let her know you don't usually ship to PR but if she sends her address, you will check out the shipping cost and let her know how much it will cost for the extra expense. Give her the option (if you want) to back out of the bid if the cost is more than she realized. If she does back out, contact the second highest bidder if there is one.
If she has already sent payment and you find the shipping is going to be considerably more, a polite email explaining the situation and a request for more $ isn't out of line. She is the one at fault if you state in your auction you will only ship to the US.
If she refuses to pay the extra shipping charge, you could send her payment back with a note explaining she didn't follow the auction terms.
Do what *you* are comfortable with depending on the buyers attitude and how large the $$ amount you would be out is.
#2- The buyer can just go directly to Paypal.com and enter all the auction information to pay you. Going straight thru the auction is a nice convenience but not necessary. Hopefully it is just a glitch with this one auction.
#3- You don't have to knock off anything, really. Weigh the two items together and charge the amount of actual shipping plus a little for your material if that's what you normally do. Boxing them together will save you money at the Post Office and you are just passing that savings on to the buyer.
Combined shipping is usually a little more than for one auction but not as much as both shipping charges together. No need to take any kind of loss.
If you already have them packed individually, you can tape the two boxes together- I have seen this done at the PO many times. The postal clerk will make sure they are secure enough and add extra tape if needed and then you just put one address label on the package.
Good luck to you- don't stress too much. In the big Ebay scheme of things, these problems aren't horrible. A PITA, maybe, but fixable.
Hope I made sense, it's a little early for me.
