Wow! DVC came through

[TreesyB]

So I was stuck in Buffalo for a full day, yesterday. 1st flight booked was cancelled at 10:00 am (1:30 pm flight). 2nd flight booked was cancelled at 3:00 pm (6:30 flight). Luckily I was in the hotel monitoring the internet. I call MS and explain my plight. CM puts me on hold for about 5 min. then comes back on and tells me that she was able to credit me my points for the night, considering the situation, and hopes that I can be home soon. I was floored! I mentioned my grocery delivery with Garden Grocer, and she said that GG had already been in contact with Bell Services and all was fine.

Today: We were luckily able to get the first flight on SWA that actually made it out of BUF. 9am BUF to Baltimore... Baltimore to Orlando (we were 50 min. late, and the connecting flight held while we deplaned and ran to the gate! apparently there were 30 of us!)

We arrive finally in Orlando - we are thankful! and we take our ME to the airport. Lots of people.

And what do we get when we check in? The best view of Saratoga Springs - Room 1425. We are right across from DTD. Our view is directly across from Fultons. I hadn't requested anything. I was thinking we'd be relegated to the Carousel, or even far away in the new area - can't remember the name. But again I was floored.

And so our rough start has been washed away, and all I can say is thanks DVC - for being so understanding!

 

[Arthur27]

That was good of DVC to understand your situation and credit your points back. That's great costumer relations. Also you trip will get better being that we'll be in the low 80's by Wednesday.

 

[Disney Princess]

I'm so glad everything worked out for you. Enjoy the Florida sunshine for a while!!

 

[supersuperwendy]

That's so wonderful how it all worked out!

 

[oakmanner]

It's so nice to hear positive comments regarding DVC. So often we only hear negative comments. So glad everthing worked out for you.

Dennis-

 

[SamSam]

Enjoy your stay! Disney magic is alive and well.

 

[jekjones1558]

I love people who focus on the positive and I love happy endings! Enjoy!

 

[Laneychris]

Great news!

 

[Inkmahm]

Yay! I hate trips that start with travel nightmares. Here's hoping the rest of yours is smooth sailing!

 

[Lexxiefern]

I am so glad you got there safe and that MS was able to credit you. We were supposed to fly down during a hurricane (Jeanne?) a few years back and MS was great about crediting us points and even helping us to add a few nights on the end - boardwalk standard view no less! Enjoy your wonderful view and your trip!

 

[dizzneebabe]

That is wonderful! I think we're all conditioned to expect the worst. I guess it makes it even more special when something nice happens!

Enjoy your trip!!!!

 

[MinnieVanMom]

Perfect outcome to a bad start. Enjoy the rest of your trip.

 

[spiceycat]

maybe I should be happy to live in Al - we hardily ever have travel problems that bad.

glad you finally make it!!! hope you have a wonderful time.

You are in my favorite building!

You can walk to DD with little effort!

 

[dallastxcpa]

So glad it all worked out for you! I hope the rest of your trip is extra magical.

 

[Buckeye Fan]

So glad you made it safely, and glad your reservations could be altered!!! I hope that Disney continues to stay so customer focused! That's what I really love about them. They truly try within their power to make things as magical as possible while you're there. That's one of the main reasons we fell in love with WDW and purchased our points.

Hope you have a wonderful, warm stay, and a safe trip home. Enjoy your visit! Would love to see some pics of that beautiful view you describe. I'm sitting here in OH wishing I were there!

 

[dianeschlicht]

Good things happen to patient and good people! WAY TO GO DVC!

 

[bobbiwoz]

I'm glad that MS helped you out and that you're having a great vacation.

Bobbi

 

[aurorafan]

That's wonderful! I'm glad they came through for you and I hope you have a great vacation!

 

[Tinkerbellcrafter]

[Great way to go DVC!!! That view is remarkable. I know that when we walked into our room on the 7th we felt like we had fallen into a little bit of heaven! Enjoy your trip and Happy Holidays!

 

[TreesyB]

thanks everyone! we are reveling in our vacation, and the beginning is just a faded memory. it's been super relaxing and i'm loving the 80F day we had today!