After a 1 hour, 50 minute wait time (yes, you read that correctly), I was able to get through. I had placed a hold online for a cabin on the Oct. 22, 2020 cruise (Disney Magic), but had a question regarding how to apply the "future cruise deposit" I'd paid on a December 2018 cruise on the Disney Dream. So, after waiting (and waiting and waiting . . . ), the agent told I would have to contact my
travel agent for assistance since we'd booked our December 2018 cruise through a travel agent (and
DCL had applied our future cruise deposit as being travel agent-booked). Arrrggh!
Oh, well . . . lesson learned for me. Still looking forward to this cruise, though!