Wow, 30 min on hold...

MouseinMelbourne

DIS Veteran
Joined
Jan 6, 2003
Is this normal for Silver Opening Day? I called right at 8am and am still on hold. I just want to change the room I just booked (which was open before 8am!). I feel bad for people needing to actually book on the phone!
 

Tasmen

Crazy Cat Lady
Joined
Oct 25, 2006
Is this normal for Silver Opening Day? I called right at 8am and am still on hold. I just want to change the room I just booked (which was open before 8am!). I feel bad for people needing to actually book on the phone!
I would be one of those. Had to wake up early here on the West Coast. On the phone right at 8am EST. Trying not to fall asleep as my cat lies here next to me snoring. Little brat.
 

MouseinMelbourne

DIS Veteran
Joined
Jan 6, 2003
I would be one of those. Had to wake up early here on the West Coast. On the phone right at 8am EST. Trying not to fall asleep as my cat lies here next to me snoring. Little brat.
Oh you poor thing! Good lord, it's early for you. As inconvenient as this is, I really hope you get a person before I do.
 
  • MouseinMelbourne

    DIS Veteran
    Joined
    Jan 6, 2003
    After all that, I kept checking to see if the staterooms were getting booked and they'd open up starboard. They did! I was able to switch to the room I wanted online. yay! Just hung up, so you are one step closer, Tasmen. Good luck!!!
     

    Tasmen

    Crazy Cat Lady
    Joined
    Oct 25, 2006
    After all that, I kept checking to see if the staterooms were getting booked and they'd open up starboard. They did! I was able to switch to the room I wanted online. yay! Just hung up, so you are one step closer, Tasmen. Good luck!!!
    I got through. Took about 37 minutes for me to get someone and book what I wanted. :) Now I can join the cat and start snoring again.
     

    sadliltear

    Earning My Ears
    Joined
    Sep 6, 2017
    I called right at 8 to switch from an Sept cruise to a Oct cruise. It said I had less than a 6 min wait at the beginning. That was almost an hour ago. :rolleyes2 At least I got through this time. When I called in March for the Sept cruise, I couldn't even get through for 45 mins...then had a 1.5 wait on hold.
     
  • Ravenclaw78

    Earning My Ears
    Joined
    Jul 21, 2017
    Guess I got lucky! I called in on the dot of 8 AM, got straight through to an agent with no hold time whatsoever, and was done booking by 8:15. Turns out the cast member grew up a few miles from where I live. Small world!
     

    sadliltear

    Earning My Ears
    Joined
    Sep 6, 2017
    I finally got through about an hour and 10 mins after I called at 8AM. The room I wanted was taken but we got the one next to it. Eh, not horrible and def better than last time.
     
  • ktate82

    DIS Veteran
    Joined
    Feb 14, 2012
    Guess I got lucky! I called in on the dot of 8 AM, got straight through to an agent with no hold time whatsoever, and was done booking by 8:15. Turns out the cast member grew up a few miles from where I live. Small world!
    We got lucky too! We called to book a placeholder on the 10th, and was done at 8:25. Called today to add a room because MIL and DH's aunt may join us, and I was done by 8:20.
     

    MouseinMelbourne

    DIS Veteran
    Joined
    Jan 6, 2003
    When is Disney going to move into the 21st century and upgrade their website so you can do all of the changes online.
    We haven’t cruised with DCL since 2013, but back then you could choose any room you wanted by plugging in the stateroom number online. They actually went backwards and I don’t understand it.
     

    KDG

    Mouseketeer
    Joined
    Apr 6, 2016
    I don’t get why it takes so long to call any Disney phone line. Minimum wait I’ve ever had was 15 or 20 minutes. 😕 I have had to call Disneyland Paris 3 times about our reservation there and dreaded the expense but the longest I had to wait was 3 minutes and my request took just another 2. Wish the US Disney reservation lines were that quick!
     

    4dents

    Earning My Ears
    Joined
    Sep 19, 2018
    After a 1 hour, 50 minute wait time (yes, you read that correctly), I was able to get through. I had placed a hold online for a cabin on the Oct. 22, 2020 cruise (Disney Magic), but had a question regarding how to apply the "future cruise deposit" I'd paid on a December 2018 cruise on the Disney Dream. So, after waiting (and waiting and waiting . . . ), the agent told I would have to contact my travel agent for assistance since we'd booked our December 2018 cruise through a travel agent (and DCL had applied our future cruise deposit as being travel agent-booked). Arrrggh!

    Oh, well . . . lesson learned for me. Still looking forward to this cruise, though!
     

    lilsonicfan

    <font color=teal>The TF knows Canada VERY well!!<b
    Joined
    Jan 20, 2003
    After a 1 hour, 50 minute wait time (yes, you read that correctly), I was able to get through. I had placed a hold online for a cabin on the Oct. 22, 2020 cruise (Disney Magic), but had a question regarding how to apply the "future cruise deposit" I'd paid on a December 2018 cruise on the Disney Dream. So, after waiting (and waiting and waiting . . . ), the agent told I would have to contact my travel agent for assistance since we'd booked our December 2018 cruise through a travel agent (and DCL had applied our future cruise deposit as being travel agent-booked). Arrrggh!

    Oh, well . . . lesson learned for me. Still looking forward to this cruise, though!
    It's definitely annoying, especially if you didn't remember this part! But yeah DCL makes you stick with the agent you chose on the placeholder (fair enough!) - hope you got it all worked out now!
     

    PrincessArlena'sDad

    DIS Veteran
    Joined
    Aug 5, 2009
    Eeesh.

    Our cruise is in 10 days and I kept meaning to call to update our allergy info (it changed since I called it in). Thought I had another few days, and I didn't realized I would run into an opening day booking!

    Hopefully things will die down a bit by Monday. The first time cruiser opening day holds have to be paid by Sunday night!
     

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