Wonderful customer service (phone) yesterday!

[bjakmom]

I can only hope that the level of customer service at the HRH matches what I have received from Loews so far on the phone. Yesterday I had to change my reservation (again!) - taking a large group and 'stuff happens'! The woman on the phone was more than courteous and helpful - despite the fact that she 'remembered' talking to me before, making prior changes- her attitude and patience made it much easier for me!

Then I was put through to a manager's answering machine when I tried to make reservations for 16 at Mama Della's for my birthday dinner. The manager called me back within hours and was extremely accomodating - even faxed me menus and potential 'set' menus for our dinner. They will even seat us at one big table!!

Just thought I'd share that I received A+ customer service from Loews on the phone!

 

[SpideyHulk24]

That is great to hear. I hope you have a wonderful trip. Bring back a report!

 

[bjakmom]

Thanks, Spidey! Hope you and your son are feeling better - my extended family is still in bed with high fevers! I'm going to try and remember enough for a trip report this time - got a mini digital recorder for Xmas, maybe that will help!

 

[SpideyHulk24]

Thank you. We are on the way to recovery. It was tough. Sounds great. I will look for those pictures. Hope your family gets better too!