warrenz1963
Mouseketeer
- Joined
- Nov 12, 2014
- Messages
- 309
Like @FastPasser I've worked various types of customer service my entire career, and have had my share of interactions with customers/guests/visitors who clearly are trying to create a scene. It's hard to stay quiet and diffuse, but with proper training and lots of experience it can be done with tact and grace. The most challenging interactions I've had were actually when I worked in national parks, folks who are inclined to stir up a political ruckus seem emboldened in federal buildings and spaces. LOL