Just fyi. I called the Car Care Center and was told to call the rental car company. I did that but obviously called the general number and they told me to call the Car Care Center. I finally called the correct number and the prompts said to press 1 if I wanted a pickup or drop off. I waited on hold for 25 minutes and was finally told to just come to the rental office and someone would be able to give us a ride or if not there, just wait and should be 15 minutes tops.