Will Disney Refund an accidental reservation?

Discussion in 'Disney Restaurants' started by WillowRain, Mar 13, 2018.

  1. WillowRain

    WillowRain You can find me at Animal Kingdom!

    Joined:
    Dec 2, 2014
    Messages:
    486
    I made all my ADR for Sept last week and somehow 1 of them defaulted to March, and so I just checked my CC and I have a 70 dollar charge. I looked at my confirmations and sure enough, I had booked Fantasmic at H&V for Sunday the 11th. Will they be nice and refund me for this mistake?
     
  2. rwdavis2

    rwdavis2 DIS Veteran

    Joined:
    Oct 2, 2007
    Messages:
    6,790
    Call them.
     
  3. Avatar

    Advertisement


  4. WillowRain

    WillowRain You can find me at Animal Kingdom!

    Joined:
    Dec 2, 2014
    Messages:
    486
    Yah I'm going to have to because chat is not letting me on. Grrr, I so don't have time for that
     
  5. DISNEY1975

    DISNEY1975 DIS Veteran

    Joined:
    May 5, 2008
    Messages:
    3,691
    Im fairly certain they will. Last year I was on the dining plan, but when I made my reservations, I used my CC for a hold. They not only used my credits when I showed up (MB BBQ), but they charges my card as well. I went to guest services in one of the parks (Epcot) and they fixed it immediately.
     
  6. sbrown29

    sbrown29 Mouseketeer

    Joined:
    Jul 12, 2012
    Messages:
    93
    I would say call them- it's always worth a try!
     
  7. Jlane5000

    Jlane5000 Earning My Ears

    Joined:
    Jul 8, 2016
    Messages:
    67
    Exact same thing happened to me a couple of days ago when I was making my ADRs for September as well (but for boma breakfast) :badpc:
     
  8. LongLiveRafiki

    LongLiveRafiki DIS Veteran

    Joined:
    Feb 8, 2017
    Messages:
    1,142
    I did that last year, except I caught it an hour before the ADR so the no-show fee hadn't been tacked on yet. I was meaning to book for 6 months later but did it for that same morning. I called and asked if it could be cancelled without the fee incurred and they said it was no problem and that it happens all the time.
     
  9. WillowRain

    WillowRain You can find me at Animal Kingdom!

    Joined:
    Dec 2, 2014
    Messages:
    486
    Phew, they did it no problem. I guess when I refreshed at 3 am it defaulted back to March and I just clicked on the next Sunday. Had to go check the others and make sure! All is well.
     
  10. Hopefully

    Hopefully DIS Veteran

    Joined:
    Nov 3, 1999
    Messages:
    17,834
    That’s very different
     
  11. scrapquitler

    scrapquitler DIS Veteran

    Joined:
    Aug 15, 2007
    Messages:
    13,761
    Call them and ask. Nothing ventured, nothing gained.
     
  12. bumbershoot

    bumbershoot DIS Veteran

    Joined:
    Mar 5, 2007
    Messages:
    66,492
    Of course they did.

    This default-when-changing nonsense has been happening for at least an year, and I’m underestimating, and they know it.
     
    MinnieLovesMickey and WillowRain like this.
  13. JerseyJanice

    JerseyJanice A Disboards original...

    Joined:
    Aug 20, 1999
    Messages:
    10,727
    Disney started the fee to discourage people from making multiple ADRs then blowing them, not to be punitive. Of course they can see why this was an accident.
     
  14. Lisa F

    Lisa F is a very wise woman

    Joined:
    Feb 22, 2000
    Messages:
    9,580
    Yup, I had the same thing happen when it defaulted to today and they had absolutely no problem cancelling it for me. I did notice before I was charged, but as said above.. they are not looking to make money on people by tricking them into making ADRs they can't make. Their system sucks and if they can't fix, that, they can at least fix the impact on people!
     
  15. MinnieLovesMickey

    MinnieLovesMickey Peyton Manning's #1 Fan!

    Joined:
    Mar 18, 2010
    Messages:
    1,519
    You're not kidding on that. I got that default when changing junk happen to me in 2012 when trying to book Fantasmic. Had to call and explain what happened and I got someone that was nice enough to refund my "no show fee".
     
  16. KJeff90

    KJeff90 Mouseketeer

    Joined:
    Apr 1, 2011
    Messages:
    76
    I had this same moment of panic when I booked at my 180-day mark, which was February 2nd for an August 2nd Boma breakfast reservation! In the rush of all things, it defaulted to today and clearly I couldn't make the reservation I had now made for 8 people (an "$80 value" of cancellation if you will). I panicked and changed the reservation for the right date, with no issues, all online.

    To make sure, I waited an hour for the phone lines to open up and the lady who sounded like a fairy [chainsmoking] godmother on the other end told me that as long as I was able to change it online, I wouldn't be charged. While what she said was true, I don't think that was truly the mechanics of why I wasn't charged.
     
  17. bluejasmine

    bluejasmine DIS Veteran

    Joined:
    Mar 5, 2005
    Messages:
    8,920
    Great I better check my credit card bc I have been trying to make ADRS for days and the system is so screwy, bit somehow it got me a Skipper Canteen for yesterday... Im not going until Sept. I called and had them cancel and asked if I would be charged since it was the day of and she said no but now Im wondering

    Edit to add: so far nothing but Ill keep my eye on it over the next week
     
    Last edited: Mar 17, 2018
  18. PPFlight75

    PPFlight75 DIS Veteran

    Joined:
    Mar 22, 2015
    Messages:
    1,026
    I’ve done the same thing and they did refund the fee. I can’t imagine them not refunding it. It is and easy mistake to make. I always double check my ADRs when I’m done making them now bc I think I’m going to do it again!:badpc:
     

Share This Page