CR Resort Fan 4 Life said:
I have read a lot posts about how everyone says it's great when flying from Buffalo - Orlando. Now I want to ask the opposite question, why don't you fly out of Buffalo? Here is my reasons. The past few years my Dad has had enough Aeroplan miles so we got 3 seats (Mom, Dad & I), so that we had to pay is the airport taxes & all those other fees. I do agree Air Canada does suck when it comes to their check in lines, however we usually do express check in which is a lot faster. This December we decided to go West Jet because we wanted to do something new & I compared their fare to that of Air Canada, which was a bit cheaper. We also like flying out of Toronto better because to us it's much more convient & a lot easier. My Dad also said he would not want to fly back to Buffalo, then drive the 2 hours back to Toronto. So no matter how great of a deal Southwest may have flying out of Buffalo my family & I will continue to fly out of YYZ. So what are your reasons for not flying out of Buffalo?
Those were my sentiments up until our March Break Trip! I'm 10 minutes from the Airport! Why would I drive 2 hours
I'll tell you why! Wait unti Aeroplan or Airmiles do wrong by you!
This happened to myself, used Airmiles, and another woman travelling with her son, used Aeroplan. Both our children were left without seats! March Break, Family Travel Time! EXCUSE ME! What do you mean I have a seat and my daughter doesn't?
Just becuase I'm 10 mins from the Airport doesn't mean I leave it to the last minute to arrive........I get there 2 hours prior to flight time!
Apparently, when Airmiles booked, they booked Tango Fare which means that you are not guaranteed a seat! They ALWAYS OVERBOOK THEIR FLIGHTS BY 10%! They had people waiting on Stand By from the previous days too! I was told to be guaranteed a place on the airplane, I need to pay the $30.00 each for a seat or book Tango Plus! Which if you notice is exactly $30.00 higher in price. There was another family who booked thru a TA but since they got there before us and was advised to get ahold of their TA, they managed to get the last seat!
Long Story Short, We spent the day travelling from Toronto to Newark, Newark to Orlando.......12 hours! Not a Fun Day!
I did receive a $400.00 Voucher which apparently I still have to pay the taxes when I used this! This is not what I call good customer service.
No I did not write a letter, but I figured the best way to get my dissatisfaction across is to stop flying with them as frequently as I did! They may not care, but I feel better!
I spent the better part of our Toronto to Newark flight explaining to the Hostess just how easy it is to fly out of Buffalo and just how cheap! I also mentioned this to an employee's wife who was waiting standby! Pretty bad if your own people don't want to fly your Airline!
You Don't get anything extra flying with A/C unless you fly First Class! But then you pay thru the nose for that too!
If I can save a few bucks, why not!
Hope you continue to have Good Karma Flying thru YYZ!
j