Why do they keep putting me on hold?

cassi06403

<font color=brown>I LOVE the chocolate bunny<br><f
Joined
May 26, 2004
Messages
1,353
ARRGH! Here I am on hold with Disney Dining AGAIN! Has anyone else been having the same problem lately? You'll be talking to a CM and then they'll just stick you on hold? I don't remember this happening while planning past trips - and now it's happening all the time!

Are they having problems with the computers?
Are there a lot of new CMs that don't know what they are doing?
Is it just me? :confused3

Okay - it feels a little better to get that out... but it doesn't help the fact that I'm still on hold. :sad2:

Someone entertain me... popcorn:: :rotfl:
 
Maybe they did change the software. I tried to get a reservation for the Grand Floridian tea the other day and it took my CM a good 10 minutes to just find the restaurant in her computer system. :confused3
 
Once I realized I had been on hold for 15 minutes or so I hung up and called back. What a time to not be able to answer the survey at the end of the call! :rotfl:

Someone was with me right away when I called back and she promised not to put me on hold when I told her what happened. She was all apologies! :thumbsup2
 
At least you got a CM to out you on hold. I got through all the how many times have you visited and went to hold for 20 minutes before I just hung up. It has happened to me 2 times while planning for this trip. I know I didn't have these problems last year. Good luck!!
 

The last few weeks I called a lot with Disney.

I always was connected in a minute ore two after the last menu question.
It went all so smooth I suspect they can see my call comes from Europe so they won’t let you “hang” to long. :thumbsup2
 












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