why aren't my husband's photos in my Memory Maker account?

[Heidi K]

I've looked through the PhotoPass website and can't figure this out. We are at WDW right now and have Memory Maker. I guess I'm the "owner" of it. All of the photos that were taken when we used my Magic Band are in my account. The ones that used my husband's Magic Band are not. How do we fix this going forward? On MDE, we're all linked under one account . . . I thought. I'm not sure what to check.

 

[aylarosie]

This happened to us in Feb.I was the owner and my daughter took photos on her band they never showed up.When we asked at the end it was to late.I would go to guest services and get his band on.

 

[Fryan08]

So I have a question along these lines. We are going to be in Disney during Christmas and I am the "owner" of Memory maker. Can everybody that is linked to our account add pictures to the Memory Maker or can only the "owner" add pictures?

 

[Heidi K]

This happened to us in Feb.I was the owner and my daughter took photos on her band they never showed up.When we asked at the end it was to late.I would go to guest services and get his band on.

Great advice; thank you! Luckily, we've only been to one park so far and 95% of the photos used my Magic Band.

 

[lizard1]

I've looked through the PhotoPass website and can't figure this out. We are at WDW right now and have Memory Maker. I guess I'm the "owner" of it. All of the photos that were taken when we used my Magic Band are in my account. The ones that used my husband's Magic Band are not. How do we fix this going forward? On MDE, we're all linked under one account . . . I thought. I'm not sure what to check.

Does he have his own MDE account or by linked do you mean he is on your account only?

So I have a question along these lines. We are going to be in Disney during Christmas and I am the "owner" of Memory maker. Can everybody that is linked to our account add pictures to the Memory Maker or can only the "owner" add pictures?

Everyone should be able to add pictures AS LONG AS you are linked as friends/family AND have given permission for everyone to view/purchase photos.

 

[illinidp]

You have to manually give each person permission to do this by clicking "edit" next to their name in your My Family and Friends list.

 

[Heidi K]

You have to manually give each person permission to do this by clicking "edit" next to their name in your My Family and Friends list.

This seems to have done the trick! I am now able to see the pictures. Thanks, everyone!

 

[quakechicago]

Happened to us. Anything my DH scanned was lost and he scanned his band for most of our pics. So we took a gazillion but only ended up with 24 pics.

When I called and called and called to try to straighten it out, they were like, "oh well. Nothing we can do." And we were out the $150!

Glad you had better luck!

This trip I'm checking as we go to make sure there are no problems!

 

[Mrs Grumpy]

Can you check your pics on your phone?

 

[4HOLIDAYS]

Ok, So I am the "owner" of the MM, and I see my DH and 2 DS's on my friends and family list. I am unsure if I need to do something else so they can scan to our acct.

When I click edit on DH under my acct, it just shows his info( like over 18), ...I don't see any place that asks for him to view, edit pics, print pics...

Am I missing something or am I all set?
If it matters I am looking on my PC. Under my reservations and tickets it shows the MM purchase with a confirmation #.

 

[Fire14]

Ok, So I am the "owner" of the MM, and I see my DH and 2 DS's on my friends and family list. I am unsure if I need to do something else so they can scan to our acct.

When I click edit on DH under my acct, it just shows his info( like over 18), ...I don't see any place that asks for him to view, edit pics, print pics...

Am I missing something or am I all set?
If it matters I am looking on my PC. Under my reservations and tickets it shows the MM purchase with a confirmation #.

Under friends and family click edit button for each person and about half way down there is box to click that says share photopass pictures. after doing this it says under my husbands name that he can view my photopass pictures. same for my friend who is on friends section both have own accts.

 

[Kimosabe]

When done right, the Memory Maker can be a great deal, but you definitely want to make sure everything is clearly linked, etc., before you get started. We ordered in advance and were a little confused as to whether we needed to visit guest relations after we got to the parks to get everything connected. One CM told us we definitely needed to do so -- after we had already ridden Test Track and got some Photopass pictures taken. So I went to guest relations, and they told me it was already on there. As for ride photos, one CM told us we would need to stop at the photo "store" at the end of the applicable rides to get our photo linked to our account...and when we first tried to do that, the photo CM said there was no need to do so, as the technology had already done that for us. In short, it is quite possible to get different answers from different workers...just as with pretty much any other issue at WDW - ha! Thankfully, we had everybody properly linked ahead of time, and everything worked out well. My problem now is that we have tons of pictures and this is the week that they start expiring, so I'll be spending most of the evening adding borders, attraction names, copying different sizes, etc., before I download a couple hundred images...rather than paying the $19.95 extension fee. (We actually just got back from a second trip, so we were able to play with the timing of viewing, downloading, etc., and are actually getting two trips' worth of photos on the same Memory Maker, as well as photos from two other families that have gone with us).

 

[MickeyMinnieMom]

Can you check your pics on your phone?

In the past I've been able to see my pics on my iPhone within 24hrs -- usually sooner.

 

[GAJulie]

I'm concerned about this, too. From MDE, it looks like in order to get DH to have permission to see photos, he has to have his own MDE account. Is that the only way, or can the CMs at the resort desk fix this for us when we check in? Or do I have to talk to a CM in a park? Because if it's not 100% required...I'd rather not have DH messing around in MDE. I worked too hard to set everything up, and I am very concerned about changing anything that might glitch up our plans!

 

[MickeyMinnieMom]

Under friends and family click edit button for each person and about half way down there is box to click that says share photopass pictures. after doing this it says under my husbands name that he can view my photopass pictures. same for my friend who is on friends section both have own accts.

I see this for DH who has his own account but NOT for DD and DS whose accounts I manage. I assume this ok, or DIS would be inundated with threads saying that pics of their kids were not in MM!!

 

[lizard1]

Can you check your pics on your phone?

Yes, but you probably won't be able to do edits from your phone.

Ok, So I am the "owner" of the MM, and I see my DH and 2 DS's on my friends and family list. I am unsure if I need to do something else so they can scan to our acct.

When I click edit on DH under my acct, it just shows his info( like over 18), ...I don't see any place that asks for him to view, edit pics, print pics...

Am I missing something or am I all set?
If it matters I am looking on my PC. Under my reservations and tickets it shows the MM purchase with a confirmation #.

Do any of them have their own MDE accounts? If NOT, then you are set. Only the owners of accounts have to give additional permissions because they 'control' the people on their account. For instance, my mom and I have different accounts but no one else (6 other people) in our family does. We gave each other permission to view/purchase photos and we had no problems, even when other family members scanned their bands.

I'm concerned about this, too. From MDE, it looks like in order to get DH to have permission to see photos, he has to have his own MDE account. Is that the only way, or can the CMs at the resort desk fix this for us when we check in? Or do I have to talk to a CM in a park? Because if it's not 100% required...I'd rather not have DH messing around in MDE. I worked too hard to set everything up, and I am very concerned about changing anything that might glitch up our plans!

He does not have to have his own account. You give permission for everyone under your account. You have every right to be concerned about things getting messed up in MDE. There is no need for him to have his own account, MM will work just fine without it.

I see this for DH who has his own account but NOT for DD and DS whose accounts I manage. I assume this ok, or DIS would be inundated with threads saying that pics of their kids were not in MM!!

This is fine. The owners of the MDE accounts give permission for everyone under only their account. Each account owner has to give permission to view/purchas photos. I don't know if a minor would legally be able to give their own permission anyway.

 

[pixleyyy]

I'm on MDE right now and can't figure out how to share with my family! I manage all the accounts (DH, DSx2 and DD), but when I "edit" them there is no choice to share photos or anything similar. I want to be sure that we can all use our magic bands for MM photos. Help!

 

[lizard1]

I'm on MDE right now and can't figure out how to share with my family! I manage all the accounts (DH, DSx2 and DD), but when I "edit" them there is no choice to share photos or anything similar. I want to be sure that we can all use our magic bands for MM photos. Help!

If you are the owner of the account and they are all under your account and do not have their own accounts, then you are set. Only the owner of the MDE account needs to authorize other MDE account owners to view/purchase photos.

 

[TXMemaw]

Thanks to all of you for the clarifications! My DSil was linked to use MM but not DH but thanks to this thread, all is good now and we won't be missing any pictures.

 

[To the honeypots]

I too am confused by this. When everyone says they need permission, are you referring to the "send invite to share" option? I don't have anything that says give permission. Also, do I need to link them by adding the MM confirmation number under them?