Who to contact if flight is delayed due to snow?

Discussion in 'Disney Resorts' started by Nohal, Jan 14, 2019.

  1. Nohal

    Nohal DIS Veteran

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    Worried about a snow storm hitting when we are leaving for Disney. If I will be delayed checking in due to snow storm, who do I contact? Should I call the hotel (ASMo) direct? I don't want to call the Disney line as I know it is a call center.
     
  2. P'colaBeachBum

    P'colaBeachBum Go 'Noles!

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    There is no direct line to the resorts...the ASMo hotel number goes to a call center. I would contact the Disney number and ask there.
     
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  4. SG131

    SG131 DIS Veteran

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    Email here generally gets a very prompt response. It’s the email address they give you on the welcome letter to the resort.
    wdw.gm.allstarmovies@disney.com
     
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  5. _19disnA

    _19disnA DIS Veteran

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    I would call the Disney reservation 800# since you can talk with a live person and they will let you know what to do. With other forms of communication, interaction can be an issue and you never know if some actually reads them. During bad weather, I would imagine Disney knows that people can be delayed or not show up at all for reasons they can't control.
     
  6. Queen of the WDW Scene

    Queen of the WDW Scene It's only MY opinion, YOU decided to quote it.

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    Why do you think you need to contact Disney?
    You don't.
    You get there when you get there.
    If you are arriving via DME they are aware your flight is delayed.
    If you arrive past 10pm you'll have to get your own luggage though.
     
  7. Babsy

    Babsy DIS Veteran

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    I am pretty sure that the Disney line is your best option. If it is after 11:00 pm you could try the email offered by the PP.

    You will need to contact Disney to let them know if there is any chance that you won't arrive before the next day - something that can happen with snow related delays. Also, you need to let them know by telephone before 11:00 pm as the centre closes at that time. We were delayed but told that we would still get out that night so we didn't call. Finally informed that we were going to have to overnight after 11:00 pm. I didn't know what to do and was unable to contact WDW at that point. Arrived the next morning to a cancelled room reservation. It took a few hours to straighten it all out. It was both scary and frustrating. Now, if there is any issue about our arrival time I call to let them know the situation and they make a note on the reservation.
     
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  8. Babsy

    Babsy DIS Veteran

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    What is the 1-800 # for Disney? I didn't know that there was one?
     
  9. Simba's Mom

    Simba's Mom <font color=green>everything went to "H*** in a ha

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    How delayed do you think you might be? We were delayed about 10 hours, showed up at around 4:00 the next morning, and didn't contact the resort.
     
  10. _19disnA

    _19disnA DIS Veteran

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    The number listed on the Disney website...............

    For assistance with your Walt Disney World visit, please call (407) 939-5277.
     
  11. crzy4mickey

    crzy4mickey DIS Veteran

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    I have called the resorts directly, i actually called All Star Sports yesterday to ask something and one of the things they answered the other they said that since they were the resort I would have to call the regular Disney line for the other question. I got the direct resort number here on the AsSp forum page.
     
  12. Nohal

    Nohal DIS Veteran

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    Our flight is Monday and they are calling for a major snowstorm starting Saturday into Sunday for the entire eastern seaboard.

    Since its really to far out I'm just trying to prepare for anything.
     
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  13. Micca

    Micca SAHG: Stay At Home Grandfather

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    I think you're smart to plan ahead, but I agree that you don't need to contact them. WDW resorts deal with delays of all sorts everyday all day. But if it's causing you stress give 'em a call.:)
     
  14. DebbieB

    DebbieB DIS Veteran

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    I believe the reservation system turns over at 6:00am. If you will be past that, I would call so you are not a no show and reservation cancelled.
     
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  15. Hopefully

    Hopefully DIS Veteran

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    Our forecast today, is predicting a major storm Saturday night into Monday.
     
  16. Babsy

    Babsy DIS Veteran

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    That was our experience. It is fine as long as you arrive prior to 6:00 am the next morning. After that you are considered a no show and the reservation is cancelled.
     
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  17. Lynne M

    Lynne M Moderator Moderator

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    Yep, this is my understanding as well.

    If a flight delay or cancellation means you'll miss the entire first day of your reservation (getting in at 9 AM Tuesday morning instead of 1 PM on Monday), yes, definitely call the reservation line and let them know. Disney does cancel no-show reservations.

    If you're simply going to be arriving at 9 PM Monday instead of 1 PM Monday, there's no need to call, though it won't do any harm to call if it makes you feel more comfortable.
     
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  18. DevonsDisneyMom

    DevonsDisneyMom DIS Veteran

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    I'm in panic mode too.... We fly out of BWI on Saturday morning at 1030a. I don't think the storm is supposed till later that day, but my concern is where the plane I'm getting on is coming from if that will cause delays. Saying prayers over here
     
  19. ejgonz2

    ejgonz2 Mouseketeer

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    Follow Q on this. Which I think I know the answer to but...If your departure is delayed by a day and there is room at the hotel and if you’ve used up all the days of tickets in your package, can your package (tix, meal plan, etc) be extended on the check out day?
     

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