We have had Rose Dahill from our first contact, thru our first purchase, one add on and then family buying in. But after reading in this thread that she is now retired we were wondering ourselves. But we got a call yesterday from Nancy Barbee that she is our new rep. We will be at SSR on 2/23 for 6 nights and found out that Nancy will be there also. So we are going to stop by the sales center and meet her.