Who do I contact at MS to give a compliment on service I rec'd from a MS rep ?

[DVCindy]

I had a wonderful experience with MS the other day ! The MS rep I dealt with to help me make some changes to our reservations for a upcoming trip was simply outstanding ... and I want to let her supervisior know how pleased I am ! Also, I wanted to share my story with you ! Just another reason why I love my DVC !

My changes were a bit complicated ... it involved a transfer of points from a friend's account that needed to be done through a manual adjustment ... and coincidentally, while we were working this through, my request for a BW view came through, but I couldn't yet switch the change in view over until the points were posted as having been transferred into my account because I needed them to complete the reservation.

The MS rep had my friend call her directly so she could handle the transfer herself to expedite things ... which I thought was so nice ! My friend and I had a bit of trouble figuring out how to do this to begin with since my reservation involved 2 different use years ... and she was originally give incorrect info by someone else at MS when she first called to try a make the transfer.

Then, yesterday afternoon, my phone rings ... it's the MS rep calling to tell me the transfer was complete ! She just wanted to let me know she "had been babysitting my account" all day waiting for the transferred points to show .... and they were now there and available for me to use to make the changes I needed to make and I could go ahead and get the BW view I had waitlisted for !!

Talk about going above and beyond ! Way to go Gloria !

So ... can I call a supervisor directly at MS on the regular MS line ?
Anyone ever given a formal compliment to a MS rep before ?

Cindy

 

[sk8belle]

There's a place on the dvcmember.com website where you can send a message. I think it's just a general "contact us" spot, but I've used it before to send in a compliment and gotten a response, letting me know the message was received and that my email would go on the CM's file.

 

[jekjones1558]

I recently also had outstanding service from a MS CM. I called MS to find out the name of her supervisor. I also got the mailing address. I wrote letters to the supervisor and to the CM. I also sent an e-mail from the DVC site. I received an e-mail response, so I know that the communications were received. I am sure that a MS CM job has its downsides, so they surely must appreciate getting some positive feedback.

 

[Stitch1404]

I just noticed this thread because I was wondering the same thing, so I opened it to read it. I was also wanting to send a compliment to Gloria! I was so confused about banking my points and she talked me through it and helped me make a reservation, she was great!

 

[FlyingfreeWDW]

This post is great because MS,CM everyone at WDW needs to hear the good and bad. So many times all these hard working people hear is complaints. We make a point to write with compliments any time we recieve service that goes above and beyond. We often include photos if we have them. We also, when appropriate, tip accordingly. This give employees incentive to keep up the good work. This post is also refreshing amonst the negativity so often seen here on the Dis. As bad as it is, the negative posts have more legs. Thanks for posting this.