On Monday morning I called MS looking for a studio at my home resort for 5 nights the beginning of June. I was told nothing was available. So I gave MS a 16 day time frame to try to fit the 5 nights. Nope, nothing. She then told me she would call the resort to see if anything was available. When she came back to me I had my reservation for the 5 nights I originally wanted. I was so excited, I didn't ask how she was able to get them. Does anyone on these boards have an answer for me? She definitely said she was calling the resort, not CRO.