Wheel Chair Complaint - we will never go back

Discussion in 'Universal Studios/Islands of Adventure Forums' started by marlasmom, Dec 21, 2000.

  1. marlasmom

    marlasmom DIS Veteran

    Jul 21, 2000
    My husband is limited in his walking ability. He rented an ECV at Disney and everything was just fine. Imagine our surprise that to get an ECV at Universal involved our walking a very long way (parked at the end of a row in the garage) and well into the park. Had we known we would have rented a push wheelchair to get into the park and then traded for the ECV. I mentioned this to them, one woman said well everyone brings their own and another said, well we have to figure out how to prevent people from loading them into their cars. (Hello - Disney manages). BTW while my kids (adult and 10 years old) liked Universal, they all agreed that they like Disney far better. So do I. This was outrageous.
  2. marlasmom

    marlasmom DIS Veteran

    Jul 21, 2000
    Bumping - just want to point out again that there are no ECVs available until you walk from parking and through City Walk and a good portion of the park. There are wheelchairs available at the end of the parking area but no ECVs. We did not know how far the walk would be.
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  4. Robinrs

    Robinrs DIS Veteran

    Sep 7, 1999

    I am so sorry you had to go through this. I also have problems walking long distances and have had issues with the "CityWalk" to the parks.

    Maybe a quick note the "powers that be" at Universal with your concerns would help. It is amazing how little they know about their visitors concerns unless we tell them.


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  5. lagasan

    lagasan Mouseketeer

    Aug 13, 2000
    I agree that the walk is tooooo long. I've heard that some people use valet parking. Does anyone know where that is located? I'm guessing it's under the movin walkway... where it crosses the road.

    I think Universal needs to get a trolley system going. With space reserved for elderly and handicapped. Maybe they can buy the old double decker buses from Epcot!
  6. MKPcm

    MKPcm Tourism Advocate

    Mar 22, 2000
    This policy is no different than disney. ECV are not allowed out of the park. If you go to the Magic Kingdom, the first place to pick up a wheelchair is at Mickey's gift station at TTC. However most people don't know this. And ECV are available only inside the park.

    That is a longer distance from the MK parking lot to the Magic Kingdom that it is from the Universal parking stucture to either Universal park
  7. JoannaOhio

    JoannaOhio 17-Year Cancer Survivor!!!

    Sep 18, 2000
    I didn't see this thread until I had already written about several other complaints in another thread - but I wanted to add even more comments about the rental wheelchairs here.

    I don't need a chair in my daily life, but the walking in the parks is just too much for me. Before going to IOA (Dec. 22), we had spent 4 days at WDW, and I was quite happy with their push wheelchairs. The one we got at the rental desk in the garage at US/IOA had a vinyl mesh seat and back. The seat was much shallower than any other wheelchair I've ever used - and very saggy. The chair was obviously quite old, with no tread on the tires.

    By the time we reached guest services, I knew I couldn't cope with that chair all day. Fortunately, we were able to exchange it for another with slightly firmer seat (leather-look vinyl), but the seat was still too shallow. And my dear daughter didn't even mention the fact that the handles were too short and too low - until we visited SeaWorld on Christmas Day, and she raved about how much more comfortable their chairs were to push.

    I was also quite offended by the US rental policy. They charged a dollar more than WDW and SeaWorld - AND - they insisted on running a credit or debit card through their imprinter, for a $50! deposit if the chair wasn't returned to the same rental desk. Although they reassured me that they would give me the imprinted slip when I returned the chair, I was still quite anxious. If it somehow "accidentally" got posted, it would have overdrawn my checking account.

    Although my daughter and granddaughter and I will probably make another trip together to Orlando in 2 or 3 years, I'll stay at the rental condo if they choose to visit US/IOA. I enjoyed Seuss Landing and Grinchmas, but there were too many inconveniences to get me back there.
  8. Puffy2

    Puffy2 DIS Veteran

    Feb 28, 2000
    this is a good post/thread to read. I have some questions:
    1. If you stay at a UFS hotel (Hard Rock, etc...) can you get an EVC there? and use it for the parks?

    2, Are there other ways to handle this issue of all the walking? Take a cab? Valet Parking? Who out there knows the answers????

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