What's the opposite of Pixie Dust :(

[nnyl_irret]

We are going to WDW for a week in November after our cruise - we have the Dining plan. Our TA made a reservation for us at CRT - instead of using our credit card simply to secure our reservation they charged the full $170 something to our card. I called my TA and she got in touch with Disney and they said they would correct it. Because we have the dining plan they didn't need to charge the whole amount... and this is what happened In order to refund the money they had to cancel our reservation which was at 5:30 (the perfect time since we have a 5 year old) when they went to rebook the 5:30 time slot was no longer available - the closest time slot they could give us was 6:45 I was quite disappointed that even know it was their error in charging us that they couldn't just give us the same time slot. Next, we are from Canada - between when they charged us and when they refunded the money the exchange rate had changed and we ended up being out $20 to which Disney told our TA that it wasn't there problem because they can't control the exchange rate. I am not unrealistic - obviously Disney doesn't have any control over the exchange rate - but it was their error that cost us both our ideal time slot (which we booked on our first available ADR) and $20 I find it quiet frustrating that they didn't seem bothered by this. I understand they whomever made the error is human and things happen, but I really would have thought that Disney would want to rectify the situation and keep us happy.

 

[BriarRosie]

I would take up the issue with your travel agent, since he/she goofed it up in the first place. The agency should eat that exchange difference, but I am pessimistic enough not to think the agency would do that.

If you would have booked through an agency that specializes in Disney travel (like the agency owned by the DIS site), I would think they would have known how to book the meal with the DDP exception without any problems.

I hope you can get your agent to make things right for you.

 

[nnyl_irret]

I would take up the issue with your travel agent, since he/she goofed it up in the first place. The agency should eat that exchange difference, but I am pessimistic enough not to think the agency would do that.

If you would have booked through an agency that specializes in Disney travel (like the agency owned by the DIS site), I would think they would have known how to book the meal with the DDP exception without any problems.

I hope you can get your agent to make things right for you.

Disney made the error, not my agent. She is just as upset and frustrated about this as me. I reservation was made on my Dining plan along with all my others and this is the only one that was messed up. I am hoping that this back luck will be replaced with good luck on another part of our vacation - fingers crossed.

 

[BriarRosie]

Disney made the error, not my agent. She is just as upset and frustrated about this as me. I reservation was made on my Dining plan along with all my others and this is the only one that was messed up. I am hoping that this back luck will be replaced with good luck on another part of our vacation - fingers crossed.

My bad. Boo, Disney! And I think I would have spoken to a supervisor at Disney Dining before allowing them to cancel the reservation entirely! I wonder at the level of clueless wonders I've encountered over the years dealing with stuff like that.

 

[StacyMarie]

I had to do this yesterday, reschedule CRT because when I initially booked the reservation the FD was not available yet so I paid with my credit card. When I called yesterday, they had to cancel my initial reservation that I paid for in order to issue me a refund. They rebooked a new reservation for me and it was only 10 minutes later than the first one. My main thing right now is I was issued a refund and I can see it waiting in my account to be cleared tomorrow 6/17, BUT it is only for $1.00, not 195.00 like it should be. How long did it take from when you cancelled for your refund to be issued? I am getting kind of nervous. I know that stuff takes a couple days to clear but I am only see $1.00 sitting there to clear tomorrow.

 

[*~PrincessBelle~*]

Not that this really helps but I don't think Disney is at fault in this one (someone please correct me if im wrong) it was my understanding that for CRT it is Disney policy to charge the credit card in full at the time of booking regardless if you are on the dining plan. If you are on said dining plan and you choose to redeem your credits for the meal at the time you are dining there you let the waiter know and they then refund your credit card and deduct dining credits from your dining plan.

This has been my experience the past two times dining at CRT.

 

[MSLRAC]

I had to do this yesterday, reschedule CRT because when I initially booked the reservation the FD was not available yet so I paid with my credit card. When I called yesterday, they had to cancel my initial reservation that I paid for in order to issue me a refund. They rebooked a new reservation for me and it was only 10 minutes later than the first one. My main thing right now is I was issued a refund and I can see it waiting in my account to be cleared tomorrow 6/17, BUT it is only for $1.00, not 195.00 like it should be. How long did it take from when you cancelled for your refund to be issued? I am getting kind of nervous. I know that stuff takes a couple days to clear but I am only see $1.00 sitting there to clear tomorrow.

Usually, the $1 just means that they've verified the card. Once it clears, it should be for the full amount.

nnyl_irret, sorry this happened to you but I hope you have lots of pixie dust on your cruise and trip to the world to make up for this.

 

[StacyMarie]

Usually, the $1 just means that they've verified the card. Once it clears, it should be for the full amount.

nnyl_irret, sorry this happened to you but I hope you have lots of pixie dust on your cruise and trip to the world to make up for this.

Thanks for the info, I feel a bit better now!

 

[Disneyelf10]

Not that this really helps but I don't think Disney is at fault in this one (someone please correct me if im wrong) it was my understanding that for CRT it is Disney policy to charge the credit card in full at the time of booking regardless if you are on the dining plan. If you are on said dining plan and you choose to redeem your credits for the meal at the time you are dining there you let the waiter know and they then refund your credit card and deduct dining credits from your dining plan.

This has been my experience the past two times dining at CRT.

Hi, I recently booked CRT for breakfast and told the castmember that I have the dinning plan, she said that my cc would just hold the reservation and I wouldn't be charged.

 

[CathieArms]

I'm not clear why the CC was actually CHARGED. They're only supposed to HOLD your CC, not CHARGE it until/unless you cancel without notice.

 

[nnyl_irret]

I'm not clear why the CC was actually CHARGED. They're only supposed to HOLD your CC, not CHARGE it until/unless you cancel without notice.

I am not sure either - when we called to have the charge reversed I had no clue that they would cancel the whole reservation and start again. Also had the charges been reversed vs. refunded I would have gotten the proper amount back

Not that this really helps but I don't think Disney is at fault in this one (someone please correct me if im wrong) it was my understanding that for CRT it is Disney policy to charge the credit card in full at the time of booking regardless if you are on the dining plan. If you are on said dining plan and you choose to redeem your credits for the meal at the time you are dining there you let the waiter know and they then refund your credit card and deduct dining credits from your dining plan.

This has been my experience the past two times dining at CRT.

My new reservation there was no charge to my CC - I am sure there is a hold on there, but nothing has come off. My girlfriend just returned from WDW on the dining plan and when I mentioned this to her she said her CC received no charges for the reservation because she was on the dining plan.

 

[LovesHerTaurus]

The $1 charge is a verification charge which disappears after a few days.

I like to book mine over the phone with Disney themselves for dining. They are pretty delightful to deal with, even when I call almost daily trying to get into a Fantasmic Dining Package and end up with the same people over and over again

 

[Kimberly Hill]

If your TA made your CRT reservation on-line, DDP or not, your CC is going to be charged the full amount. If your TA made your reservation over the phone, the fault lies with Disney and I would expect them to correct the error. Otherwise, the TA should take care of the $20 discrepancy.

 

[PoohsFan1]

Not that this really helps but I don't think Disney is at fault in this one (someone please correct me if im wrong) it was my understanding that for CRT it is Disney policy to charge the credit card in full at the time of booking regardless if you are on the dining plan. If you are on said dining plan and you choose to redeem your credits for the meal at the time you are dining there you let the waiter know and they then refund your credit card and deduct dining credits from your dining plan.

This has been my experience the past two times dining at CRT.

When I booked CRT for our September trip I called and they took my CC # just to place it on hold (they never charged my account). The only time that it will be charged is if we were a no show or cancelled after our alloted time to cancel. However, the PP is correct....if you book CRT from online dining, they will automatically charge your account then once you go to the check-in desk, just let them know and they will refund your account and then they will deduct your dining credits.

 

[MomtoEmIs&Ow]

Sorry to hear that that happened to you!

I too only have to give my CC # to hold a CRT ressie when on the dining plan.

 

[LilyWDW]

IF you are NOT on the dining plan then you WILL be charged the full amount of CRT. CRT is a PREPAID meal, not just a hold.

IF you ARE on the dining plan, then the card will be taken but not charged.

Honestly, it sounds like your travel agent goofed in some way. Either she didn't mention to the phone agent that you needed it on the DDP or she may have booked online. There is a well known bug on the online dining that sometimes does not see the DDP on a resort reservation and charges the card for a pre paid meal.

Since your agent requested a refund now, they did have to cancel your ressie to do so. This means you give up that slot. Your agent should have known this. What they should have done is not canceled the reservation and you could have received a credit at the restaurant (including possibly having it put on a gift card that you could have used in the parks).

Your travel agent should be responsible for the difference in the cost because THEY made the mistake to approve the refund then.

 

[PrincessArlena'sDad]

IF you are NOT on the dining plan then you WILL be charged the full amount of CRT. CRT is a PREPAID meal, not just a hold.

IF you ARE on the dining plan, then the card will be taken but not charged.

Honestly, it sounds like your travel agent goofed in some way. Either she didn't mention to the phone agent that you needed it on the DDP or she may have booked online. There is a well known bug on the online dining that sometimes does not see the DDP on a resort reservation and charges the card for a pre paid meal.

Since your agent requested a refund now, they did have to cancel your ressie to do so. This means you give up that slot. Your agent should have known this. What they should have done is not canceled the reservation and you could have received a credit at the restaurant (including possibly having it put on a gift card that you could have used in the parks).

Your travel agent should be responsible for the difference in the cost because THEY made the mistake to approve the refund then.

I agree it's the TAs fault.

I know you mentioned other ADRs, but unless you are doing dinner shows, CRT is the only restaurant that has prepaid meals, so this wouldn't be an issue with any other ADRs.

If the TA did it online: then it would clearly say whether it would be a hold on the card or actually charge the card. The bug that charges dining plan people for CRT instead of putting a hold is well known (or at least a TA should know of it). So, when the TA went to check out, if it worked correctly it would say $0 is owed. if not, itwould say $$$ is owed. The TA should have known nothing should have to be paid, and called disney dining to complete the ADR for you.

If it was done on the phone: it should have been very clear whether or not the CC will be charged or just used as a hold. If it was by phone, I think it very unlikely that the TA said it was on dining plan, confirmed with the CM that the CC would not be charged, and then the CC was charged. If that happened, then it would actually be CC fraud on Disney's part. When I called disney dining, the CM were always VERY clear they would be charging my card. So, if the TA called, the TA knew your CC was going to be charged, so the TA messed up.

As for getting it corrected, the TA should have known that the original ADR would have to be cancelled and a new one made (and it couldn't just be fixed on the phone). The TA should have known to have the CM try to book CRT with the dining plan at a good time, and if they were successful, THEN cancel the original CRT. If they couldn't book a new ADR at a good time, the TA should have known of the option to have your CC refunded at the time of your reservation and putting the meal on the dining plan. The TA should have given you the option of doing this, or risk losing your perfect ADR time, before taking that risk.

As for the $20 exchange rate loss: I agree the TA should cover it for messing up. It was a refund, and should not have been processed as a reversal of charges. It is not Disney's fault the CRT meals were purchased by mistake. They should not have to eat the $20 on the exchange rate change. The TA should eat it for messing up.

 

[Hoopfamily]

I would call it Dixie Pust.

 

[angelmav]

I would call it Dixie Pust.

Pixie Poo?

Normally I am not one to side with Disney on most matters but have to agree that this isnt really there fault. If you left the booking up to the travel agent then they are the ones who should have caught this as well as the potential probs with cancelling and requesting the refund now.

Also, while I realize it bit you on this instance, I assume that you wouldnt be sending that $20 to disney had the currency exchange been in your favor?

 

[RadioFanatic]

WDW did the same thing to us too. We have DDD and I booked Spirit of Aloha and CRT for dinner - all of a sudden I saw about $500 take out of my account! I did get it back and I'm in the US so no exchange rate issues. Also, shockingly, my same times were available. I'm so sorry OP because I would have been even more ticked than I already was if I (a) lost my preferred time; and (b) lost $20!! I would write a letter to complain.