What if Disney cancels your FastPass?

[MODA]

Hi everyone- we had an Enchanted Tales with Belle Fast Pass scheduled for 6 pm. Then the park hours changed (closing went from 8 pm to midnight), and our FastPass was rescheduled by Disney for 8 pm. Which would be fine, except we were hoping to watch HEA that night and have dinner scheduled for 8:30 for my older daughter and I (while hubby takes our 18 month old back to hotel after the fireworks). Unfortunately 8 pm is now the earliest FastPass I can grab for Enchanted Tales. Would it be worthwhile calling Disney to see if they can somehow release an earlier fastpass or should I just cut my losses and arrange a FastPass for something else? Thanks!

 

[mom2rtk]

Hi everyone- we had an Enchanted Tales with Belle Fast Pass scheduled for 6 pm. Then the park hours changed (closing went from 8 pm to midnight), and our FastPass was rescheduled by Disney for 8 pm. Which would be fine, except we were hoping to watch HEA that night and have dinner scheduled for 8:30 for my older daughter and I (while hubby takes our 18 month old back to hotel after the fireworks). Unfortunately 8 pm is now the earliest FastPass I can grab for Enchanted Tales. Would it be worthwhile calling Disney to see if they can somehow release an earlier fastpass or should I just cut my losses and arrange a FastPass for something else? Thanks!

I would call. You scheduled in good faith. Just assuming you were ok with the change is ridiculous. IMO opinion they owe you a 6 PM FP or an anytime FP you can use at 6.

 

[pitpat]

that's weird that they would do that

 

[Moliphino]

Yeah, I'd try calling too. Them extending park hours shouldn't have any effect on your already scheduled fastpass.

 

[ashleyann31]

Yes, I would try to call as well. The only time I have ever had FPs cancelled or changed on me is when a ride breaks down right before or during my return window.

 

[belledreamer]

I'd definitely call about it and let them know your circumstances. That's so strange that they would do that though...

 

[BrianL]

Yeah, that is weird. Usually if they reschedule you or whatever you get one of those magic anytime Fast Passes, enabling you to go whenever (and to whatever excepting a few restrictions usually).

 

[MODA]

Thanks everyone-I called and they issued an anytime fastpass for Enchanted Tales. Hooray for Disney magic!

 

[belledreamer]

Thanks everyone-I called and they issued an anytime fastpass for Enchanted Tales. Hooray for Disney magic!

Disney magic comes through again!

 

[hllb]

Thanks everyone-I called and they issued an anytime fastpass for Enchanted Tales. Hooray for Disney magic!

Did they know why it got changed? That's still so odd.

 

[tlmadden73]

Hi everyone- we had an Enchanted Tales with Belle Fast Pass scheduled for 6 pm. Then the park hours changed (closing went from 8 pm to midnight), and our FastPass was rescheduled by Disney for 8 pm. Which would be fine, except we were hoping to watch HEA that night and have dinner scheduled for 8:30 for my older daughter and I (while hubby takes our 18 month old back to hotel after the fireworks). Unfortunately 8 pm is now the earliest FastPass I can grab for Enchanted Tales. Would it be worthwhile calling Disney to see if they can somehow release an earlier fastpass or should I just cut my losses and arrange a FastPass for something else? Thanks!

I find it really odd they would give change and give you a LATER fastpass because they EXTENDED the hours? I can understand if hours were cut short.

When is this trip? (How soon?) ..(Because it also seems odd that all Enchanted Tales fast passes would be gone until 8:00 pm)

 

[MODA]

No explanation as to why....
Our trip is in 10 days-the fastpasses were for the first day of our trip which is supposed to be the busiest day (TouringPlans 7/10). They seemed to be extending the fastpass intervals for that day (our other fastpass for Rapunzel meet and greet was from 7-7:30, and was extended to 7-8) so that is why I wondered about it having something to do with the hours being changed. I received an Alert email from Disney when the FastPass was changed but didn't realize that all earlier Enchanted Tales fastpasses had been distributed until I went to look.
I agree it's strange. Perhaps a weird computer blip? In any case thankfully calling seems to have helped out our schedule.

PS. hllb I see you will be there the same time as us!

 

[mom2rtk]

Disney magic comes through again!

That's not Disney magic. That's fixing a problem they created.

 

[marcyleecorgan]

Glad they were able to set things right again!