What are the hold times to get through to DCL to book the Wish?

[WDWDeb]

Hi, Our booking window opens tomorrow for the Wish. I am wondering how quickly people are getting through to DCL reservations to book the Wish? Thanks!

 

[kurts mom]

I called this morning at exactly 7:00 (I’m in central time) and held for almost an hour. Not too bad considering we’ve waited a lot longer in the past. On and off in 1 hr 3 min

 

[JackieF]

I called in right at 8:00 am. The wait was about 30 minutes.

 

[JWG]

Given DVC Member Services hold times, Delta airlines hold times (I had a 4 hour call back time as platinum with Delta the other day), this all seems reasonable.
Our booking day is next Monday, but we're using a TA, letting them sit on hold.

 

[Trera]

I called right at 8 am today and held about 5 min. Think I was booked on a B2B and off in about 15 min

 

[Dug720]

I know not everyone uses a TA for bookings, but I'd contacted mine to change my stateroom on the Feb MDAS sailing I'm booked on knowing she could do it by computer if necessary and initially when she tried, the website was wonky and she emailed to say she would keep trying as they had been asked to only call if it was about booking the Wish. So that should take any TAs off the phones for non-Wish sailings.

 

[DLgal]

Can the Wish not be booked online? Do you have to call?

 

[JWG]

Can the Wish not be booked online? Do you have to call?

Online bookings go live Thursday with Platinum 10+
First time (I think) they've opened up online bookings ahead of the general booking date.

 

[DianaMB333]

Given DVC Member Services hold times, Delta airlines hold times (I had a 4 hour call back time as platinum with Delta the other day), this all seems reasonable.
Our booking day is next Monday, but we're using a TA, letting them sit on hold.

Same here. Impatiently waiting til Monday! But kind of thinking if I should be in the phone as well -just in case the TA has many customers/bookings to make-…

 

[Ralph&Pam]

Online bookings go live Thursday with Platinum 10+
First time (I think) they've opened up online bookings ahead of the general booking date.

No, I booked b2b cruises on Platinum booking day online for the last sailings release, and could have booked on earlier Platinum release days if we had not been using placeholders. Even then I have placed an online hold on a desired room prior to calling to book, dropping the hold when the booking agent was ready to book the room by transferring our placeholder to an actual booking, so I could get our preferred room location.

 

[KarenMom]

I called this morning right at 8AM ET and spent 1 hour on hold. The agent I spoke to said they expect the day for Silver Castaway Clun members to be the busiest day.

 

[JWG]

No, I booked b2b cruises on Platinum booking day online for the last sailings release, and could have booked on earlier Platinum release days if we had not been using placeholders. Even then I have placed an online hold on a desired room prior to calling to book, dropping the hold when the booking agent was ready to book the room by transferring our placeholder to an actual booking, so I could get our preferred room location.

Cool. Glad they've done that. Last time we booked it was phone only until public release.