kristieleeoz
Mouseketeer
- Joined
- Nov 18, 2006
- Messages
- 96
Hi Everyone,
We arrived here at WH on Sat. Everything was fine getting here. Kids loved the flight, by dh and I were a little white knuckled. Those AirTran planes are small!
I have a few comments on things here at WH in case anyone wants to know. When we arrived we were told to go to the VillaDirect office to check in. We got kind of lost on the way and called. the girl who answered the phone knew the area less than we did, but we figured it out. When we got there we were given the keys and given the directions to the house. And were told that we had to go back to the office within 24 hours to give them a list of any damages or missing items that we saw. I was a little peeved about that because I didn't want to make another trip back to the office. Anyway, we got to the house and it was fine. Nothing out of place, seemed clean.
After the kids hit the pool I took a look around and noticed that the place was kind of dirty. Not obvious dirt, but not sparkling. Lots of scuffs on the walls and dirt in the corners. The tubs all had stained bottoms. My daughter lost a hair clip and we looked under the couch for it. Gross. Major crumbs. No wonder ants are such a problem. Then I noticed that the downstairs shower had broken shower doors. One of the lights in the upstairs bathroom was broken right off with the lightbulb still attached and working. And there was no Playstation, which they were supposed to have. So I wrote all of that down and brought the form to them the next day. I was told that nothing would be repaired or replaced while we were there. So were were pretty much out of luck with the Playstation and down to 2 showers. They have this manual in the townhouse that lists all of the rules of the place and one of them is that you have to keep the place clean to avoid the ants (they were everywhere) and that we have to start the laundry before we leave. I asked her about laundry soap and she said we have to get our own. So I said what if we don"t and she said to start the laundry without it. So does that mean that some of the towells and sheets are washed without soap?? I didn't bother to ask her that. I dod ask where the cleaning supplies were and she said there were none. So I asked how I was supposed to keep the place clean and we were told we had to get our own.
We're only here for a week and I have no intention of buying cleaning supplies that I have to bring home with me. So FYI to anyone renting at WH where VillaDirect is involved, you might want to bring a few things: scouring pads, dish soap, laundry soap, fabric softener, coffee filters, salt and pepper, toilet paper and a roll of paper towel. These items are not cheap to buy here (trust me). There was also no info here on the clubhouse, pool or park. We had to go find out all of that for ourselves. I realize the owner really is the one responsible, but I think VillaDirect could do a much better job. Years ago my parents rented in Westlake Villas and they gave you a starter kit of coffee filter, detergents, salt and pepper, tissues, etc. It was a nice touch.
Apart from that, WH IS AWESOME.Its so beautiful and thr splash pool is perfect for small kids. We will return here again, but will rent from someone who uses a different MC.
We're off to Cocoa Beach tomorrow for our last day!!
Kristie
We arrived here at WH on Sat. Everything was fine getting here. Kids loved the flight, by dh and I were a little white knuckled. Those AirTran planes are small!
I have a few comments on things here at WH in case anyone wants to know. When we arrived we were told to go to the VillaDirect office to check in. We got kind of lost on the way and called. the girl who answered the phone knew the area less than we did, but we figured it out. When we got there we were given the keys and given the directions to the house. And were told that we had to go back to the office within 24 hours to give them a list of any damages or missing items that we saw. I was a little peeved about that because I didn't want to make another trip back to the office. Anyway, we got to the house and it was fine. Nothing out of place, seemed clean.
After the kids hit the pool I took a look around and noticed that the place was kind of dirty. Not obvious dirt, but not sparkling. Lots of scuffs on the walls and dirt in the corners. The tubs all had stained bottoms. My daughter lost a hair clip and we looked under the couch for it. Gross. Major crumbs. No wonder ants are such a problem. Then I noticed that the downstairs shower had broken shower doors. One of the lights in the upstairs bathroom was broken right off with the lightbulb still attached and working. And there was no Playstation, which they were supposed to have. So I wrote all of that down and brought the form to them the next day. I was told that nothing would be repaired or replaced while we were there. So were were pretty much out of luck with the Playstation and down to 2 showers. They have this manual in the townhouse that lists all of the rules of the place and one of them is that you have to keep the place clean to avoid the ants (they were everywhere) and that we have to start the laundry before we leave. I asked her about laundry soap and she said we have to get our own. So I said what if we don"t and she said to start the laundry without it. So does that mean that some of the towells and sheets are washed without soap?? I didn't bother to ask her that. I dod ask where the cleaning supplies were and she said there were none. So I asked how I was supposed to keep the place clean and we were told we had to get our own.
We're only here for a week and I have no intention of buying cleaning supplies that I have to bring home with me. So FYI to anyone renting at WH where VillaDirect is involved, you might want to bring a few things: scouring pads, dish soap, laundry soap, fabric softener, coffee filters, salt and pepper, toilet paper and a roll of paper towel. These items are not cheap to buy here (trust me). There was also no info here on the clubhouse, pool or park. We had to go find out all of that for ourselves. I realize the owner really is the one responsible, but I think VillaDirect could do a much better job. Years ago my parents rented in Westlake Villas and they gave you a starter kit of coffee filter, detergents, salt and pepper, tissues, etc. It was a nice touch.
Apart from that, WH IS AWESOME.Its so beautiful and thr splash pool is perfect for small kids. We will return here again, but will rent from someone who uses a different MC.
We're off to Cocoa Beach tomorrow for our last day!!
Kristie
We are not renting through villa direct. We are renting from Alexander Holiday homes. We rented from them last year and had no problems, of course this is a different resort so any thing can happen. This is the 2nd thread I read about WHR being dirty. And the other one was rented from a different place. (Not the one you had or I will have) but similar dirty problems. 
I really hope they don't all use the same cleaning crew. 
Hopefully all these headaches will not dampen your fun! Thanks!
) As For WHR that is where we are going also, make sure you post losts of info when you get back.
