Well heres the LATEST............

[sara969]

As most of you already know from my previous thread (something Fishy going on) that we have had problems with Thomas Cook Direct and recently found out that bookings for the time we have booked 10th Nov are not meant to be booked as the new prices are not out until May 2008 and we discovered that we have been charged last years prices without being told etc.....

Well this afternoon i get a phone call from Thomas Cook Direct saying:

''You are booked on Class O for the Eurostar and unfortunately there are no spaces left on class o so we have no other option than to upgrade you to Class P in which case we will have to charge you the extra £45 for the upgrade''

Well of course i wasnt happy after all that i have been through with these horrid people.
So i said to the lady...

''Its not my problem that you have made a mistake booking the Eurostar and have to upgrade me, its your mistake and im not paying for your mistake.
And also i have the price of the holiday in writing on paper that we have agreed to and i have paid my deposit, why should i agree to pay more''

She said she will contact head office to see if they can wave the charge forthe upgrade and call me back with the answer......

My goodness what is wrong with these people and their poor customer service????

 

[BRobson]

It is a battle sometimes .............

Stick to your guns - it is not your mistake

 

[JC Butterfly]

They are giving you such a run around. Couldn't you just cancel with them and then have your credit card company help you? (I know you were worried about the cancellation fee)

Dispute the charge with the credit card company saying that the merchant is not providing the services as promised then it is up to them to prove that they were.

Then you could just stop thinking about this very poor service giving company!

 

[Rachie B]

OMG what next ?!

i totally agree, ( how much to cancel ?)

you will be forever worrying what else is going to go wrong with the booking!

re book with someone else,more reliable!

((hugs))

 

[Booknut]

You poor thing, I can't believe how much grief they've given you, its putting me off ever using them (I generally don't use any agents and after your story not sure i'd want to).

I agree with JC Butterfly, cancelling altogether might be the way to go and try to dispute the cancellation fee with your credit card company as they failed to provide the service they agreed to.

Don't let them push you into paying more for their mistake...the cheek!!!

Hope you sort this out soon xxx

 

[Orion33]

That's awful!!

Don't back down you tell 'em!!!

 

[Ware Bears]

Sending you lots of luck and

 

[tigger300686]

The Cheek!!! Hope you get it sorted

 

[sara969]

Thanks for your replies and support everyone
I will let you all know what happens....
But im not backing down theres no way im paying for their mistake.
I know its only £45 but its the cheek of it that gets me angry, and after the way they have treated me aswell they have the cheek to call and demand money for their mistake.

Will keep you all informed.

 

[mulan1]

I hope you get it sorted, how awful of them!