BlovesC
home is where the Yeti is
- Joined
- Apr 1, 2008
- Messages
- 2,613
We are sailing on the Treasure's Feb 1st 2025 departure. I used a lot of information gleamed from the DIS to carefully select our perfect cabin in category 5A.
We booked this trip months ago, and our final payment due date was fast approaching. DH asked about it, and I reminded him it was due. We misunderstood each other...(see where this is going?) and I thought he was handling it, he thought I was handling it. Sure enough we woke up to an email yesterday morning that our cruise had been canceled for non-payment. My heart SANK!
We called DCL guest services the moment their office opened and the cast member we spoke to couldn't have been more gracious or patient. She was able to rebook our cruise, apply our deposit, and keep our fare price (thank goodness, because it had increase so much since we booked!) BUT the one thing is we were not able to keep our cabin. We're now in a VGT room. We've never had VGT on any cruise and we're a little nervous about it, but I'm grateful we got to keep our fare!
Lesson learned moving forward, we're going to pay much closer attention to our cruise payments!
We booked this trip months ago, and our final payment due date was fast approaching. DH asked about it, and I reminded him it was due. We misunderstood each other...(see where this is going?) and I thought he was handling it, he thought I was handling it. Sure enough we woke up to an email yesterday morning that our cruise had been canceled for non-payment. My heart SANK!
We called DCL guest services the moment their office opened and the cast member we spoke to couldn't have been more gracious or patient. She was able to rebook our cruise, apply our deposit, and keep our fare price (thank goodness, because it had increase so much since we booked!) BUT the one thing is we were not able to keep our cabin. We're now in a VGT room. We've never had VGT on any cruise and we're a little nervous about it, but I'm grateful we got to keep our fare!
Lesson learned moving forward, we're going to pay much closer attention to our cruise payments!
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